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Incident Management Jobs (NOW HIRING)

Typical Life Corporation

$60 - $80/hr

The Incident Management Coordinator plays a big role in this, ensuring that we maintain a safe and healthy environment.The Incident Management Coordinator investigates issues of concern and ensures ...

New

Avtech solution

Incident Management

Philadelphia, PA · On-site

Job: Incident Management Location: Philadelphia - PA Leads all Sev1 and 2 outages - takes control, directs, redirects individuals, gets all required people on the bridge, is responsive and ...

Volto USA

Incident Management Specialist

San Jose, CA · On-site

The Incident Management Specialist is responsible for managing and resolving incidents related to Business Applications within the supply chain domain (specifically reverse logistics and parts ...

DTCC

Incident Management Director

Coppell, TX · On-site

As the Director of Incident Management, you will manage a team of Major Incident Managers and communicate updates to stakeholders, while also developing performance indicators and improving proactive ...

E*Pro, Inc.

Major Incident Management Lead

Burbank, CA · On-site

Incident Manager Location : Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and Major incident Management Worked as a Major Incident management lead for ...

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Incident Management information

See salary details

$36.5K

$163.4K

$193.5K

How much do incident management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is incident management?

Incident management is the process used by organizations to identify, analyze, and respond to unplanned events or disruptions that can affect normal operations. The goal is to restore service operation as quickly as possible while minimizing the impact on business processes and customers. This involves logging incidents, categorizing and prioritizing them, and then coordinating response and resolution activities. Effective incident management helps organizations improve service quality, maintain compliance, and protect their reputation.

How does an incident management professional typically coordinate with other departments during a major incident?

Incident Management professionals play a central role in coordinating responses during major incidents by acting as the primary point of contact between technical teams, management, and sometimes external stakeholders. They facilitate regular communication, organize incident bridges or war rooms, and ensure that each department—such as IT, security, and customer support—provides the necessary updates and resources. Clear documentation and timely escalation are key practices, helping to minimize downtime and keep everyone aligned. Collaboration often involves working under pressure, making strong interpersonal and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an incident management professional, and why are they important?

To thrive in Incident Management, you need strong analytical skills, problem-solving abilities, and a solid understanding of IT service management frameworks, often supported by certifications like ITIL. Familiarity with incident tracking tools such as ServiceNow, Jira, or BMC Remedy is typically required. Exceptional communication, decision-making under pressure, and teamwork are crucial soft skills for coordinating rapid responses and collaborating across teams. These skills and qualifications are vital for minimizing downtime, ensuring service continuity, and maintaining organizational resilience during critical incidents.

What is the difference between Incident Management vs Service Desk Analyst?

AspectIncident ManagementService Desk Analyst
Primary FocusManaging and resolving IT incidents to restore services quicklyProviding first-level support and troubleshooting for user issues
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, service centersHelp desks, support centers
Industry UsageIT service management, large organizationsIT support, customer service

While Incident Management focuses on resolving IT incidents efficiently, Service Desk Analysts handle initial user support and troubleshooting. Both roles require similar certifications and often work together to ensure smooth IT operations.

More about Incident Management jobs

What cities are hiring for Incident Management jobs?

Cities with the most Incident Management job openings:

What are the most commonly searched types of Incident Management jobs?

The most popular types of Incident Management jobs are:

What states have the most Incident Management jobs?

States with the most job openings for Incident Management jobs include:

Incident Management jobs near you
Infographic showing various Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Management

Ruri Software Technologies LLC

Atlanta, GA • On-site

Full-time

Re-posted 7 days ago

Job description

Job Title :Incident Management
Location :Onsite/Hybrid - Atlanta, GA
What are the top 3 skills required for this role?
Incident Management
ServiceNow Reporting
Office Suites
AI
Job Description:
Job Summary
We are seeking an experienced Incident Manager with over 8+ years of ITSM experience, strong expertise in ServiceNow reporting and data analytics, and the ability to translate operational data into compelling business insights via presentations. The candidate should also have exposure to AI-driven capabilities.
Key Responsibilities
Incident Management
* Manage the end-to-end incident lifecycle ensuring minimal business impact.
* Lead Major Incident bridges, coordinate with stakeholders, and drive quick resolutions.
* Conduct post-incident reviews (MIRs) and ensure corrective/preventive actions.
* Ensure SLA adherence and proper escalation management.
* Develop and maintain ServiceNow dashboards, reports, and KPIs.
* Perform trend analysis on incident volumes, categories, and recurring issues.
* Analyze metrics such as: Incident count, MTTR (Mean Time to Resolve),SLA compliance, Backlog trends
* Provide actionable insights to improve service performance.
* Create executive-level presentations using PowerPoint to communicate: Incident trends, Problem areas, Performance insights
* Convert complex incident data into clear, impactful stories for leadership.
* Use data visualization techniques (charts, graphs, dashboards) to highlight insights.
* Present findings in Weekly/Monthly/Quarterly Service Reviews.
* Tailor messaging for both technical teams and business stakeholders.
* Support AI-driven incident categorization and resolution recommendations.
* Identify opportunities for automation and process optimization.
* Collaborate with teams to improve incident prediction and prevention.
* Identify root causes and recurring issues through data analysis.
* Work with Problem Management to reduce incident recurrence.
* Drive initiatives for process improvements and automation adoption.
Required Skills & Qualifications
Experience
8+ years of experience in Incident Management / ITSM.
Experience in handling Major Incidents in enterprise environments.
Technical Skills
8 Years of experience in Incident Management or ITSM Roles.
- Strong Understanding of Incident Lifecycle (Logging >> Categorization >> Prioritization >> Resolution >> Closure)
- Problem-solving under pressure.
- Documentation and Knowledge Management.
Hands on experience in ServiceNow
- Experience with maneuvering capabilities of ServiceNow
- Creating Reports (SLA Breaches, MTTR, Incident Trends)
Strong reporting and data analysis skills
- Data Visualization (Preparing PPT for reporting).
Understanding of ITIL Framework
- Familiarity and hands on with ITIL Practices (especially Incident and Problem Management)
- Understanding of modules in ServiceNow such as Incident Management & Problem Management.
Exposure to AI/automation in IT operations.
- Identify automation opportunities.
- Collaborate with AI/ML Teams
- Identify opportunities for AI implementation.
Soft Skills
Strong decision-making under pressure.
Excellent communication and stakeholder management.
Ability to manage high-impact incidents calmly and effectively.
Preferred Qualifications
ITIL Certification (v3/v4)
Experience with Power BI/Tableau
Exposure to cloud platforms (Azure/AWS)
Key Performance Indicators (KPIs)
MTTR (Mean Time to Resolve)
SLA Compliance
Incident reduction trends
Quality of reporting & presentation
Effectiveness of insights delivered to leadership
Adoption of AI and automation initiatives
Years of Experience: 12.00 Years of Experience
Regards
surya
Surya@rurisoft.com

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