ZipRecruiter

Log In

1

Incident Management Jobs in Virginia (NOW HIRING)

Saliense

Incident Management Lead

Alexandria, VA · On-site

Minimum 5 years' managing and directing incident response teams with a demonstrated understanding of threat sharing, indicators of compromise, malware analysis, and forensic analysis. * Responsible ...

Gunnison

Cyber Incident Management Lead

Alexandria, VA · On-site

$160K - $180K/yr

Manage incident response operations for cybersecurity events affecting enterprise infrastructure, applications, systems, and cloud environments. * Review, maintain, and update the Enterprise Incident ...

ASM Research

Incident Manager

Manassas, VA · On-site

Own and execute the Incident Management process in alignment with ITIL best practices. * Serve as the primary point of coordination during major/critical incidents, driving bridge calls and ...

Akima

Incident Support Manager

Ashburn, VA · On-site

... lead incident management efforts to ensure efficient resolution of incidents. Responsibilities : • Contributes to the planning and maintenance of the organization's data technology operations ...

next page

Showing results 1-20

All JobsIncident Management JobsIncident Management Jobs in Virginia

Incident Management information

See Virginia salary details

$36.2K

$162K

$191.8K

How much do incident management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for incident management in Virginia is $162,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,900.00 and $191,300.00 per year, depending on experience, location, and employer.

What is incident management?

Incident management is the process used by organizations to identify, analyze, and respond to unplanned events or disruptions that can affect normal operations. The goal is to restore service operation as quickly as possible while minimizing the impact on business processes and customers. This involves logging incidents, categorizing and prioritizing them, and then coordinating response and resolution activities. Effective incident management helps organizations improve service quality, maintain compliance, and protect their reputation.

How does an incident management professional typically coordinate with other departments during a major incident?

Incident Management professionals play a central role in coordinating responses during major incidents by acting as the primary point of contact between technical teams, management, and sometimes external stakeholders. They facilitate regular communication, organize incident bridges or war rooms, and ensure that each department—such as IT, security, and customer support—provides the necessary updates and resources. Clear documentation and timely escalation are key practices, helping to minimize downtime and keep everyone aligned. Collaboration often involves working under pressure, making strong interpersonal and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an incident management professional, and why are they important?

To thrive in Incident Management, you need strong analytical skills, problem-solving abilities, and a solid understanding of IT service management frameworks, often supported by certifications like ITIL. Familiarity with incident tracking tools such as ServiceNow, Jira, or BMC Remedy is typically required. Exceptional communication, decision-making under pressure, and teamwork are crucial soft skills for coordinating rapid responses and collaborating across teams. These skills and qualifications are vital for minimizing downtime, ensuring service continuity, and maintaining organizational resilience during critical incidents.

What is the difference between Incident Management vs Service Desk Analyst?

AspectIncident ManagementService Desk Analyst
Primary FocusManaging and resolving IT incidents to restore services quicklyProviding first-level support and troubleshooting for user issues
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, service centersHelp desks, support centers
Industry UsageIT service management, large organizationsIT support, customer service

While Incident Management focuses on resolving IT incidents efficiently, Service Desk Analysts handle initial user support and troubleshooting. Both roles require similar certifications and often work together to ensure smooth IT operations.

What are the most commonly searched types of Incident Management jobs in Virginia?

The most popular types of Incident Management jobs in Virginia are:

What cities in Virginia are hiring for Incident Management jobs?

Cities in Virginia with the most Incident Management job openings:

Incident Management jobs near you
Infographic showing various Incident Management job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $162,002 per year, or $77.9 per hour.

INCIDENT MANAGEMENT ENGINEER

BTree Solutions Inc

Reston, VA • On-site

Contractor

Re-posted 24 days ago

Job description

Job Title: INCIDENT MANAGEMENT ENGINEER
Location: Reston, VA of Plano,TX
Duration: 12+ Months
Visa: USC, GC, H1B and EAD
Contract Type: W2

Description:

In this incident management function, manage incidents to resolution in a 24/7/365 environment using the incident management processes, effectively guide incident and triage calls from a technical perspective, share technical details obtained from monitoring tools and dashboards to aid troubleshooting, outline details of resolution activities, recommend and implement improved processes, provide timely status updates to stakeholders, assist with postmortem related activities and support various efforts related to operational improvements. Manage efforts to maintain application in production, including troubleshooting stoppages, repairing bugs, documenting application performance, and coordinating with technology infrastructure management.

KEY JOB FUNCTIONS

  • Excellent communicator who can manage IT incidents to resolution in a 24/7/365 environment using the Fannie Mae incident management processes and communicate management of incident status, impact and resolution actions.
  • Hands on experience managing and monitoring applications deployed on Amazon Web Services (AWS).
  • Troubleshooting and resolving incidents on the AWS cloud infrastructure.
  • Experience with building tools for monitoring and troubleshooting of system resources in an AWS environment. Ability to triage AWS related incidents using monitoring tools on AWS Cloud.
  • Experience with performance engineering of AWS Cloud applications.
  • Hands on experience working with AWS tools like EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambada, S3, Batch, CloudWatch, CloudTrail, WAF etc.
  • Hands on experience with transaction level monitoring using Dynatrace and Splunk.
  • Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform.
  • Eyes on glass monitoring of the health of applications as well as the underlying infrastructure.
  • Monitoring experience with tools like Extrahop, SolarWinds, Netcool suite, Catchpoint, MoogSoft.
  • Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
  • Proactively looking for hardware, software, and environmental alerts or malfunctions.
  • Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes.
  • Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools.
  • Perform analysis of data, evaluating multiple application protocols including web, database, storage, and supporting infrastructure such as AWS, UNIX, DNS, LDAP, SSL, SMTP, and FTP.
  • Influence other technical teams on the calls and articulate troubleshooting steps effectively.
  • Lead required technical follow-up calls for critical incidents.
  • Assist with documentation of Root Cause Analysis (RCA) or Correction of Errors (COE) and data quality for all ECC communicated incidents.
  • Ensure appropriate functional and management escalation takes place as per the standards and procedures.
  • Follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements.
  • Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests.
  • Participate in on-call rotation. Ability to work on any shifts as needed including weekends and night shifts.
  • Ability to report incident details and metrics to senior leadership.
EDUCATION:
  • Bachelor's Degree or equivalent required.
MINIMUM EXPERIENCE:
  • 10+ years of related experience
SPECIALIZED KNOWLEDGE & SKILLS:
  • 10+ years of working experience with different IT Infrastructure components such as Unix/ Linux Servers, Wintel Servers, AWS, networks, firewalls, routers, load balancers, VPN, Apache, web logic, LDAP, Active Directory, Exchange, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access management solutions for single sign on. Subject matter expertise is not required and experience with at least eight of the above is preferred.
  • Senior level hands-on working experience with Amazon Web Services (AWS).
  • Understanding different layers of the AWS Infrastructure e.g. WAF, R53, CloudFront, Load Balancing, HA features.
  • Proven methodical approach to problem identification, monitoring, problem solving and resolution.
  • Ability to analyze different components of the infrastructure and application environments during Incident triage calls.
  • Ability to trace transaction failures and debug the root cause in various layers of the AWS infrastructure and services.
  • Aptitude to influence other technical teams on incident calls & articulate troubleshooting steps effectively.
  • Experience & confidence working with all levels of management; excellent written and verbal skills.
  • Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels.
  • Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently.
  • AWS Solution Architect Associate or higher certification
  • Monitoring and observability experience.
  • Experience with monitoring dashboards for incident detection and alerting.
  • Perform end-to-end analysis of transactions under an observability environment.
  • Troubleshoot incidents and identify root cause quickly using wire data analytics, application performance management and event correlation monitoring tools.
  • Diagnose and resolve incidents by providing factual data from the various monitoring and instrumentation systems.
  • Monitor applications and infrastructure using tools like Splunk, DynaTrace, OpenTel, Catchpoint, xMatters, SignalFx, xMatters, SolarWinds, Extrahop etc.
Preferred Qualifications:
  • Management and troubleshooting of Middleware products on UNIX and Linux environments. Knowledge of Service Oriented Architecture (SOA), Java etc.
  • Prior Financial industry experience.
  • Experience with OpenTel