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Incident Management Jobs (NOW HIRING)

Own the end-to-end incident management program, including process design, tooling, and governance across the organization * Serve as executive escalation point and senior decision-maker for critical ...

The Event Day Incident Management Supervisor directs all Base Operations activities during games, concerts, and special events, ensuring rapid incident response, accurate documentation, and seamless ...

This role is responsible for leading Visa's global Major Incident Management function, driving the rapid mitigation and resolution of critical technology incidents impacting Visa's products, services ...

New

This role is responsible for leading Visa's global Major Incident Management function, driving the rapid mitigation and resolution of critical technology incidents impacting Visa's products, services ...

New

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...

The Supervisor of Incident Management will align his/her scope of work with Jawonio's Mission, while incorporating Jawonio's Core Values as the guiding principle for all work activities. Summary:

The Supervisor of Incident Management will align his/her scope of work with Jawonio's Mission, while incorporating Jawonio's Core Values as the guiding principle for all work activities. Summary:

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Incident Management information

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$36.5K

$163.4K

$193.5K

How much do incident management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is incident management?

Incident management is the process used by organizations to identify, analyze, and respond to unplanned events or disruptions that can affect normal operations. The goal is to restore service operation as quickly as possible while minimizing the impact on business processes and customers. This involves logging incidents, categorizing and prioritizing them, and then coordinating response and resolution activities. Effective incident management helps organizations improve service quality, maintain compliance, and protect their reputation.

How does an incident management professional typically coordinate with other departments during a major incident?

Incident Management professionals play a central role in coordinating responses during major incidents by acting as the primary point of contact between technical teams, management, and sometimes external stakeholders. They facilitate regular communication, organize incident bridges or war rooms, and ensure that each department—such as IT, security, and customer support—provides the necessary updates and resources. Clear documentation and timely escalation are key practices, helping to minimize downtime and keep everyone aligned. Collaboration often involves working under pressure, making strong interpersonal and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an incident management professional, and why are they important?

To thrive in Incident Management, you need strong analytical skills, problem-solving abilities, and a solid understanding of IT service management frameworks, often supported by certifications like ITIL. Familiarity with incident tracking tools such as ServiceNow, Jira, or BMC Remedy is typically required. Exceptional communication, decision-making under pressure, and teamwork are crucial soft skills for coordinating rapid responses and collaborating across teams. These skills and qualifications are vital for minimizing downtime, ensuring service continuity, and maintaining organizational resilience during critical incidents.

What is the difference between Incident Management vs Service Desk Analyst?

AspectIncident ManagementService Desk Analyst
Primary FocusManaging and resolving IT incidents to restore services quicklyProviding first-level support and troubleshooting for user issues
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, service centersHelp desks, support centers
Industry UsageIT service management, large organizationsIT support, customer service

While Incident Management focuses on resolving IT incidents efficiently, Service Desk Analysts handle initial user support and troubleshooting. Both roles require similar certifications and often work together to ensure smooth IT operations.

More about Incident Management jobs

What cities are hiring for Incident Management jobs?

Cities with the most Incident Management job openings:

What are the most commonly searched types of Incident Management jobs?

The most popular types of Incident Management jobs are:

What states have the most Incident Management jobs?

States with the most job openings for Incident Management jobs include:

Infographic showing various Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Full-time

Re-posted 6 days ago


Job description

Why AIS?

When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

  • Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements.

  • Continuous Learning: Access to resources, training, and mentorship to support your professional growth.

  • Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued.

  • Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?

At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

What you will be doing?

This position is contingent upon contract award. We are currently pursuing a proposal and are seeking qualified candidates to include in our submission and identify candidates for future hiring needs on the program once awarded.

At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Security Architect.
  • Core Knowledge & Skills: Develops enterprise security architectures, frameworks, and standards; utilizes advanced forensics and integrates solutions with IT systems.

  • Work & Complexity: Designs secure architectures, manages integration projects, leads strategic initiatives, and enforces policies and standards.

  • Quality & Independence: Ensures integrity and scalability, develops comprehensive strategies, and optimizes solutions for performance and efficiency.

  • Teamwork & Communication: Leads architectural teams, builds partnerships, manages knowledge, and communicates strategies and executive reports.

  • Consulting & Engagement: Provides architectural consulting, leads innovation initiatives, evaluates enterprise technologies, and builds strategic partnerships.

As your initial project assignment, you will support the unique needs of our client as a Incident Management Lead. Project Summary

The Incident Management Lead is responsible for directing enterprise-wide incident response activities, managing advanced cyber defense operations, and guiding teams in identifying, analyzing, and responding to cybersecurity threats. This role will develop incident response strategies, lead technical investigations, collaborate with senior leadership on threat intelligence sharing, and ensure the organization maintains a proactive and resilient cyber defense posture. The ideal candidate has deep expertise in incident response, malware analysis, forensics, security engineering, and penetration testing, with a strong record of leading high-performing cyber operations teams.

This is a proposal-based position; employment is contingent upon contract award and funding availability.


Key Responsibilities

Incident Response Leadership

  • Lead and manage incident response teams responsible for detecting, analyzing, containing, and eradicating cybersecurity incidents.

  • Direct responses to cyber events involving advanced threats, malware, indicators of compromise (IOCs), and complex attack patterns.

  • Oversee the development and execution of incident handling procedures, playbooks, and escalation processes.

  • Conduct after-action reviews and drive continuous improvement across incident response capabilities.

Threat Analysis & Cyber Defense Operations

  • Provide expert oversight for investigations involving threat actors, malware analysis, and digital forensics.

  • Ensure timely analysis and dissemination of threat intelligence, indicators of compromise, and trends to stakeholders.

  • Maintain readiness of incident response tools, technologies, and methodologies.

Strategic Planning & Security Architecture

  • Formulate both short- and long-term strategies to strengthen cybersecurity controls, monitoring, and detection capabilities.

  • Design, architect, and engineer security solutions that enhance threat visibility and reduce risk exposure.

  • Collaborate with engineering and operations teams to support deployment strategies and ensure alignment with security requirements.

Stakeholder Communication & Relationship Management

  • Serve as the primary liaison to senior managers regarding ongoing threats, incident updates, and intelligence sharing.

  • Provide executive-level summaries and technical briefings on incidents, risks, and mitigation strategies.

  • Build strong relationships across IT, security leadership, and operational teams to support a unified response posture.

Team Development & Operational Oversight

  • Mentor and guide incident responders, analysts, and penetration testers to develop their technical and analytical skills.

  • Establish operational metrics, reporting standards, and performance indicators for incident response activities.

  • Ensure team members follow best practices in threat analysis, forensic handling, and incident documentation.

Required For This Opportunity
  • Master of Science in Information Technology, Information Security, or related field.

  • Minimum of 10 years of experience in incident response, security operations, and penetration testing.

  • Minimum of 5 years managing and directing incident response teams.

  • Strong, hands-on experience with:

    • Threat intelligence and threat sharing

    • Indicators of compromise (IOCs)

    • Malware analysis techniques

    • Digital and network forensic analysis

  • Proven ability to design and implement cybersecurity strategies, controls, and solutions.

  • Experience developing and executing incident response plans and cyber defense procedures.

  • Excellent communication and relationship-building skills with senior leadership.

  • Clearance: TS/SCI


Certifications

  • EC-Council Certified Ethical Hacker (CEH)
  • EC-Council Licensed Penetration Tester (LPT)
  • EC-Council Certified Security Analyst (ECSA)
Nice To Have Skills
  • Experience in highly regulated, federal, or complex enterprise environments.

  • Familiarity with SIEM/SOAR platforms, EDR solutions, and threat intelligence platforms.

  • PMP certification (preferred).

At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member. The targeted base salary range for this role is $138,000-$209,000 per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process.

Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.