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Incident Management Jobs in Indiana (NOW HIRING)

Zotec Partners

Software Engineering Manager

Carmel, IN · On-site

... incident management. * Partner with product management on scope, sequencing, and estimation, and drive measurable improvement in how the team estimates and commits. * Use delivery and operational ...

Zotec Partners

Software Engineering Manager

Carmel, IN · On-site

$120 - $180/hr

... incident management. * Partner with product management on scope, sequencing, and estimation, and drive measurable improvement in how the team estimates and commits. * Use delivery and operational ...

Tek Ninjas

SAP SCM TM

Indianapolis, IN · On-site

$78.50 - $105.75/hr

Should be aware of release governance processes and have experience in working on any incident management and test execution tool. This position requires an expert contributing to different phases of ...

Safety Management Group, LLC

Safety Advisor

Lafayette, IN · On-site

$75K - $91K/yr

Provides incident management and support * Documentation and Report preparation * Conducts Contractor program reviews Requirements * Three plus years of construction safety experience * Previous fall ...

Safety Management Group, LLC

Safety Advisor

Lebanon, IN · On-site

$68K - $83K/yr

Provides incident management and support * Documentation and Report preparation * Conducts Contractor program reviews Requirements * Five plus years of construction safety experience * BSCP Cert ...

Safety Management Group, LLC

Safety Advisor

Lebanon, IN · On-site

$68K - $83K/yr

Provides incident management and support * Documentation and Report preparation * Conducts Contractor program reviews Requirements * Five plus years of construction safety experience * BSCP Cert ...

Sidram Technologies

Desktop Engineer &ndash

Ashley, IN · On-site

This role involves remote troubleshooting, onsite support coordination, incident management, and proactive maintenance to reduce store downtime and enhance end user experience. Key Responsibilities ...

Metronet

Technical Project Manager

Evansville, IN · On-site

$90 - $130/hr

Familiarity with NOC operations, incident management, and change control processes. * Excellent communication, leadership, and stakeholder management skills with the ability to influence across teams.

CAI

Toll Equipment Technician II

Portage, IN · On-site

Independently responds to and resolves incidents assigned through the incident management system, escalating only significant or complex malfunctions to Toll Maintenance Supervisors or Senior Toll ...

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All JobsIncident Management JobsIncident Management Jobs in Indiana

Incident Management information

See Indiana salary details

$34.7K

$155.5K

$184.1K

How much do incident management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for incident management in Indiana is $155,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,800.00 and $183,700.00 per year, depending on experience, location, and employer.

What is incident management?

Incident management is the process used by organizations to identify, analyze, and respond to unplanned events or disruptions that can affect normal operations. The goal is to restore service operation as quickly as possible while minimizing the impact on business processes and customers. This involves logging incidents, categorizing and prioritizing them, and then coordinating response and resolution activities. Effective incident management helps organizations improve service quality, maintain compliance, and protect their reputation.

How does an incident management professional typically coordinate with other departments during a major incident?

Incident Management professionals play a central role in coordinating responses during major incidents by acting as the primary point of contact between technical teams, management, and sometimes external stakeholders. They facilitate regular communication, organize incident bridges or war rooms, and ensure that each department—such as IT, security, and customer support—provides the necessary updates and resources. Clear documentation and timely escalation are key practices, helping to minimize downtime and keep everyone aligned. Collaboration often involves working under pressure, making strong interpersonal and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an incident management professional, and why are they important?

To thrive in Incident Management, you need strong analytical skills, problem-solving abilities, and a solid understanding of IT service management frameworks, often supported by certifications like ITIL. Familiarity with incident tracking tools such as ServiceNow, Jira, or BMC Remedy is typically required. Exceptional communication, decision-making under pressure, and teamwork are crucial soft skills for coordinating rapid responses and collaborating across teams. These skills and qualifications are vital for minimizing downtime, ensuring service continuity, and maintaining organizational resilience during critical incidents.

What is the difference between Incident Management vs Service Desk Analyst?

AspectIncident ManagementService Desk Analyst
Primary FocusManaging and resolving IT incidents to restore services quicklyProviding first-level support and troubleshooting for user issues
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, service centersHelp desks, support centers
Industry UsageIT service management, large organizationsIT support, customer service

While Incident Management focuses on resolving IT incidents efficiently, Service Desk Analysts handle initial user support and troubleshooting. Both roles require similar certifications and often work together to ensure smooth IT operations.

What are the most commonly searched types of Incident Management jobs in Indiana?

The most popular types of Incident Management jobs in Indiana are:

What cities in Indiana are hiring for Incident Management jobs?

Cities in Indiana with the most Incident Management job openings:

Incident Management jobs near you
Infographic showing various Incident Management job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $155,489 per year, or $74.8 per hour.

Software Engineering Manager

Zotec Partners

Carmel, IN • On-site

Full-time

Medical, Vision, Life

Posted 7 days ago

Job description

At Zotec Partners, our People make it happen.
Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.
Over 20 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are almost 900 employees strong, and we continue to use our incredible talent and energy to bring that vision to life.  We are a team of Innovators, Collaborators and Doers.
We’re seeking a Software Engineering Manager to join our growing development team.
As a Software Engineering Manager, you will personally manage a team of developers and test engineers to deliver on our corporate initiatives. You will help manage and mentor team members to grow their technical capabilities, provide technical guidance and architecture for our solutions, and collaborate with the business to ensure your team meets business.
What you’ll do:
  • Lead and mentor a team of 5 developers and 2 test engineers: regular 1:1s, feedback, performance reviews, career development plans, and promotion cases.
  • Support the team's operating cadence end to end, including planning, standups, and retrospectives, and own follow-through on retro action items.
  • Partner with the Director of Engineering to improve and expand existing engineering practices related to code review, DevOps, CI/CD, release management, QA, production readiness, operational support, and incident management.
  • Partner with product management on scope, sequencing, and estimation, and drive measurable improvement in how the team estimates and commits.
  • Use delivery and operational metrics to identify systemic bottlenecks and reliability risks.
  • Take ownership of production issues for your team's services: triage, incident response, and post-incident review.
  • Partner with the Director of Engineering on cross-team dependencies, staffing decisions, team and individual performance standards, and the technical direction of the platform.
  • Maintain a strong engineering culture that values technical excellence, practical problem solving, accountability, collaboration, continuous improvement, and client success.
  • Promote the responsible use of AI-enabled development tools for coding, testing, documentation, analysis, solution design, and delivery acceleration.
What will you bring to Zotec:
Required
  • Bachelor’s Degree in Computer Science or related field, or equivalent education and work experience
  • 5 or more years of experience working in a software development environment
  • Experience building or managing delivery of solutions using Python, C#, .NET, Angular, TypeScript, and SQL or equivalent technologies
  • High degree of professionalism and self-motivation
  • Strong leadership skills to support your team’s efforts
  • Passion for leading teams to deliver quality solutions on time
  • Excellent analytical, communication, and organizational skills
  • Flexible mentality; willing and capable of performing varied tasks and adapting to change
  • Self-starter, problem solver, solutions provider mentality with a move toward the problem
  • High attention to detail and adherence to established processes
Preferred
  • 3 or more years of management experience
  • Prior software architecture experience is a plus
  • Experience with cloud-native technologies, particularly AWS
  • Agile experience including Scrum and Kanban
  • Familiarity with CI/CD and other automation practices
  • Experience or familiarity with microservices and event-driven architecture
  • Experience with OKR or other similar goal management system
  • Experience with tracking and improving code quality, security and productivity

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you!
Learn more about our organization, by visiting us at www.zotecpartners.com
E-Verify and Equal Opportunity Employer

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