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Impound Jobs (NOW HIRING)

Lithia

Impound/Insurance Specialist

Medford, OR

$19.50 - $24/hr

L0238 Driveway Finance Corporation Impound/Insurance Specialist TheDFCInsurance/ImpoundSpecialistwillbe responsible forefficient,timelyandaccurateprocessing ofimpounds,total losses,and customer ...

Exeter Finance

Manager Impounds

Irving, TX · Remote

$58.90K - $80.90K/yr

Job Summary The Impound Manager will be responsible for the oversight, leadership and process management of the Impound team, their functions, process and associate performance as well as ...

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Impound information

What does an Impound job involve?

An Impound job typically involves handling and managing impounded vehicles, which may include towing, storing, and releasing them based on legal and company policies. Responsibilities often include verifying paperwork, coordinating with law enforcement or customers, and maintaining records. Strong organizational skills and attention to detail are essential in this role.

What are the key skills and qualifications needed to thrive in the Impound position, and why are they important?

To thrive as an Impound Specialist, you need a solid understanding of vehicle handling, recordkeeping, and regulatory compliance, often supported by a valid driver's license and relevant experience in towing or automotive environments. Familiarity with vehicle management systems, inventory software, and safety equipment is typically required. Strong communication, attention to detail, and conflict resolution skills help you interact effectively with customers and law enforcement. These skills are essential to ensuring vehicles are processed efficiently, legally, and respectfully in a sometimes fast-paced and challenging work environment.

What are the typical daily responsibilities of someone working in an Impound role?

As an Impound Specialist, your daily tasks usually include receiving incoming vehicles, documenting and cataloging them in an inventory system, ensuring compliance with all legal and safety regulations, and coordinating with law enforcement agencies as needed. You may also communicate with vehicle owners to explain procedures, process payments, and release vehicles. In addition, you will maintain the cleanliness and security of the impound lot and perform routine checks on impounded vehicles. The role is a blend of administrative, operational, and customer service tasks, offering variety throughout your workday.
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Impound jobs near you

Impound Representative - Hybrid - Indianapolis, IN

Location Services

Indianapolis, IN • On-site

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Summary/Objective

The Impound Representative will facilitate the repossession of client-assigned collateral using information captured via Location Service’s Skip and Repo Operations and client directed Impound placements. The Impound Representative manages accounts to resolution and coordinates recovery with client Impound Reps, 3rd party companies and Location Service’s vendor network and Accounting department.

Essential Functions

  • Respond to client requests via email, platform and phone, targeting successful resolution of client assigned work within stated Service Level Agreements (SLAs)
  • Responsible for ensuring timely and sensitive delivery of impound related information to our direct clients and vendor network.
  • Processing ACH payment submittals to LS Accounting to ensure next business day repossession.
  • Communications with 3rd party impound and tow facilities to confirm and negotiate fee and document requirements for pickup.
  • Follow stated SLA requirements regarding updating the client on progress made in impound resolution.

Competencies

  • Ethical conduct
  • Communication proficiency
  • Organizational skills
  • Time management
  • Customer service

Education and Experience

  • Associates Degree or equivalent from a two-year college or technical school
  • Bachelors Degree a plus
  • Minimum 1 year in auto-finance, dispatch, or call center experience preferred

Benefits

  • Competitive compensation package
  • Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
  • PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States


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