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Implementations Manager Jobs in Baltimore, MD (NOW HIRING)

Welldoc, Inc.

Client Success Manager

Columbia, MD · On-site

Act as point of contact through the implementation process, managing the onboarding and implementation of assigned projects. * Work withCustomer Care to seamlessly handle account transition.

Goldbelt, Inc.

Implementation Scientist

Silver Spring, MD · On-site

$145 - $165/hr

Design and support implementation frameworks, process improvement initiatives, and change management strategies. * Analyze implementation outcomes and recommend improvements to increase adoption ...

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All JobsImplementations JobsImplementations Manager JobsImplementations Manager Jobs in Baltimore, MD

Implementations Manager information

See Baltimore, MD salary details

$38.8K

$102.9K

$166.9K

How much do implementations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for implementations manager in Baltimore, MD is $102,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,200.00 per year, depending on experience, location, and employer.

What is an implementations manager?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an implementations manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What are some common challenges faced by an implementations manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What are popular job titles related to Implementations Manager jobs in Baltimore, MD?

For Implementations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Implementations Manager jobs in Baltimore, MD look for?

The top searched job categories for Implementations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Implementations Manager jobs?

Cities near Baltimore, MD with the most Implementations Manager job openings:

Implementations Manager jobs near you
Infographic showing various Implementations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $102,860 per year, or $49.5 per hour.

Change Management Lead -Salesforce Implementation

INSPYR Solutions

Baltimore, MD • On-site

$96 - $152/hr

Other

Posted 29 days ago

Key responsibilities

  • Lead the change management strategy for a large enterprise Salesforce implementation and modernization initiative.

  • Develop and execute organizational change management plans, including communication, training, and stakeholder engagement activities.

  • Monitor adoption metrics, identify risks to successful adoption, and collaborate with project teams to ensure successful implementation and user adoption.

Job description

Change Management Lead – Salesforce Implementation

Location: Baltimore, MD (Hybrid – 3days onsite per week)
Job Type: Long-Term Contract


Position Overview

We are seeking an experienced Change Management Lead to drive the successful implementation and adoption of a large-scale Salesforce 311 modernization initiative. This role will lead organizational change efforts, partner with cross-functional stakeholders, and ensure a seamless transition to an enhanced customer service platform. The ideal candidate has a strong background in enterprise change management, stakeholder engagement, communications, training, and large-scale technology implementations.


Key Responsibilities

  • Lead the change management strategy for a large enterprise Salesforce implementation and modernization initiative.

  • Develop and execute organizational change management plans that drive user adoption and minimize business disruption.

  • Partner with business leaders, IT teams, and cross-functional stakeholders to ensure successful implementation and alignment across the organization.

  • Facilitate stakeholder meetings, workshops, and change readiness activities.

  • Create and execute communication plans, training strategies, and end-user support materials.

  • Develop user guides, process documentation, standard operating procedures, and training resources.

  • Monitor adoption metrics, training effectiveness, and overall organizational readiness, making adjustments as needed.

  • Identify risks to successful adoption and develop mitigation strategies.

  • Support business process improvements and help optimize system utilization following implementation.

  • Track project milestones, implementation progress, and adoption metrics, providing regular status updates to leadership.

  • Collaborate with project managers and technical teams throughout the implementation lifecycle.


Required Qualifications

  • Bachelor's degree in Business Administration, Organizational Development, Organizational Leadership, Public Administration, Psychology, or a related field (or equivalent experience).

  • 5+ years of experience leading organizational change management initiatives for large enterprise technology implementations.

  • Experience supporting CRM, ERP, or enterprise application implementations, with Salesforce experience strongly preferred.

  • Demonstrated success leading enterprise-wide change management, communications, stakeholder engagement, and user adoption initiatives.

  • Experience developing and delivering training programs, communications, and organizational readiness plans.

  • Strong knowledge of change management methodologies such as Prosci ADKAR, Bridges Transition Model, or similar frameworks.

  • Experience working within Agile or traditional project management environments.

  • Excellent communication, facilitation, presentation, and stakeholder management skills.

  • Strong analytical, organizational, and problem-solving abilities.


Preferred Qualifications

  • Salesforce implementation or modernization experience.

  • Experience with Salesforce Service Cloud or Salesforce 311 solutions.

  • Prosci Change Management Certification (or equivalent).

  • PMP or other project management certification.

  • Experience developing eLearning or digital adoption content using tools such as WalkMe, Pendo, Whatfix, or Articulate.

  • Experience working within government, municipal, or other highly regulated environments.


INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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