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Implementations Manager Jobs in Towson, MD (NOW HIRING)

Alertus Technologies

Implementations Manager

Baltimore, MD · On-site

$60K - $84K/yr

The Implementations Manager will report to the Sr. Manager, Implementations Services, and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving ...

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Implementations Manager information

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$37.4K

$99.2K

$160.9K

How much do implementations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for implementations manager in Towson, MD is $99,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $115,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an implementations manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What is an implementations manager?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an implementations manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

How much do implementations managers make?

Implementations managers in the US typically earn an average salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits. Strong project management skills and familiarity with relevant tools can influence earning potential.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What are popular job titles related to Implementations Manager jobs in Towson, MD? For Implementations Manager jobs in Towson, MD, the most frequently searched job titles are:
What job categories do people searching Implementations Manager jobs in Towson, MD look for? The top searched job categories for Implementations Manager jobs in Towson, MD are:
What cities near Towson, MD are hiring for Implementations Manager jobs? Cities near Towson, MD with the most Implementations Manager job openings:
Implementations Manager jobs near you

Implementations Manager

Alertus Technologies

Baltimore, MD

$60K - $84K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. 

Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementations Manager will report to the Sr. Manager, Implementations Services, and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets.

This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.

A Day in the Life:
  • Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
  • Act as the day-to-day lead for customer implementations
  • Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
  • Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
  • Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
  • Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
  • Analyze customer usage, develop strategies for customer improvement that align with the customer's needs, and act on those plans to drive value independently or collaboratively with the team
  • Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
  • Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth
  • Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base
Required Skills & Abilities:
  • Ability to travel to customer sites 20-30% of the time
  • Knowledge in the fundamentals of servers, software, networking, and other data center technologies
  • Experience implementing and troubleshooting hardware a plus
  • Demonstrated experience in system deployment
  • Ability to cultivate and nurture long-lasting relationships with customers
  • A genuine curiosity for new and emerging technologies
  • A strategic, innovative mindset
Education & Experience:
  • Bachelor's Degree in an IT-based field or equivalent work experience
  • Certifications such as A+, Network+, and PMP a plus
  • 2+ years of relevant experience
Alertus Career Advantages:
  • Unlimited Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan 
  • Medical, Dental, and Vision Plans
  • Short-term Disability, Accident, Hospital, and Cancer Insurance
  • Live Near Your Work Homebuying Incentive Program
  • Employee Referral Bonuses
  • Flex Scheduling
$60,000 - $84,000 a year
The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.
Additional Information:

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

All your information will be kept confidential according to EEO guidelines.

EEO/AA Employer M/F/D/V 

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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