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Implementations Manager Jobs in Elkton, MD (NOW HIRING)

APGFCU

Manager, Service Desk

Edgewood, MD · On-site +1

Develop, implement and maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) focusing on response times, resolution times and user satisfaction. * Manage the Service Desk ...

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Implementations Manager information

See Elkton, MD salary details

$37.8K

$100.3K

$162.7K

How much do implementations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for implementations manager in Elkton, MD is $100,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $117,200.00 per year, depending on experience, location, and employer.

What is an implementations manager?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an implementations manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What are some common challenges faced by an implementations manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What are popular job titles related to Implementations Manager jobs in Elkton, MD?

For Implementations Manager jobs in Elkton, MD, the most frequently searched job titles are:

What job categories do people searching Implementations Manager jobs in Elkton, MD look for?

The top searched job categories for Implementations Manager jobs in Elkton, MD are:

What cities near Elkton, MD are hiring for Implementations Manager jobs?

Cities near Elkton, MD with the most Implementations Manager job openings:

Implementations Manager jobs near you
Infographic showing various Implementations Manager job openings in Elkton, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $100,266 per year, or $48.2 per hour.

Implementation Manager - Nurse Call

Securitas Technology Corporation

Wilmington, DE • Remote

Full-time

Re-posted 5 days ago

Securitas Technology rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

15th of 116 rated security

Job description

About the company:

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers’ long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don’t just join us but add to us.

Position Summary:

The Nurse Call Implementation will manage a Technician Team serves as the Regional Lead maintaining oversight of projects is the primary point of contact for the customer or a partner and is responsible for ensuring successful completion of project deliverables and timelines for projects through all phases of production deployments. Main focus is the driving and delivery of the backlog and hardware control for the Nurse Call system which does include providing coordination, technical oversight and support with the Nurse Call Service Team.

This position follows a hybrid work model and is based out of our Wilmington, DE office and/or local customer sites

Essential Job Functions:

  • Drive projects to conclusion by working with internal and external stakeholders to ensure deliverables are met within time and expense budgets.
  • Manage and ensure some execution of project plans including resource requirements, deliverables, milestones, and completion timelines
  • Serve as primary escalation point of contact for customer and/or partner representatives during implementation, communicate & coordinate project dependencies, set & manage expectations
  • Resolve and Coordinate tasks and resource management across multiple, simultaneous projects through the entire project lifecycle
  • Work through conflicting issues, roadblocks and dependencies; proactively manage risks, changes and communication with project stakeholders
  • Strengthen business relationships with customers and partners by driving superior customer satisfaction
  • Prepare and review project deliverables; ensure internal project documentation is complete
  • Deliver projects per agreed company performance metrics
  • Assist with defining and improving project delivery methodology for customer and system implementations
  • First escalation point of contact for project and implementation issues
  • Develop monthly forecasting and financial reporting with input from Project Managers
  • Assists Project Managers and Engineers with project issues and customer communication
  • Supervise Team Project Managers and Technicians to meet corporate and team goals as well as balancing, training and developing team members skills
  • Develop and coach members to meet career path goals and set up team for success
  • Perform Warehouse Management Duties both inbound and outbound
  • Manage work through Hardware RMA process with Vendor to include processing Hardware Troubleshooting Tickets

Required Qualifications:

Management Skills:

  • Demonstrated ability in building strong customer relationships
  • Strong leadership & organizational skills
  • Self-Starter that can Manage Customer Face to Face and Phone Support
  • Ability to uncover client requirements and clearly articulate to others
  • Superior communications skills
  • Experience working with Senior Management, Sales and Finance
  • Sound knowledge of budgeting and financial processes
  • Written communications skills and experience – writing and updating Statements of Work, project plans, and securing customer agreement
  • Strong sense of ownership with ability to take control of difficult situations

Experience:

  • Bachelor’s degree in technology, finance, or equivalent; and or equivalent experience
  • Minimum of 5 years’ experience providing project management leadership in an external client delivery environment
  • Experience managing projects for multiple clients simultaneously
  • A track record of delivering on agreed upon project objectives
  • A history of excellence / superior performance against internal benchmarks
  • Experience in systems installations on customer sites

To Excel:

  • Graduate degree a plus
  • Financial and P&L Experience
  • PMP Certification – preferred

Position Title: Implementation Manager, Acute

Supervisor’s Title: Director, Field Operations East, Acute

Department Name: Service/Install

FLSA Status: Exempt, Full-time, M-F

What Securitas Technology employees say

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