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Implementations Manager Jobs in New York (NOW HIRING)

Multitude Insights

Implementation Manager

New York, NY · On-site +1

Lead End-to-End Implementations * Own the onboarding and implementation process from kickoff through go-live and stabilization. * Manage project timelines, milestones, stakeholder communication, and ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

Atominvest

Implementation Manager

New York, NY · On-site

You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing ... Proactively manage risks and customer health * Partner with Product to manage change and ...

Moab

Implementation Manager

New York, NY · On-site +1

$120K - $160K/yr

You'll manage implementations in varying phases concurrently. * You'll create training and implementation plans for customers including what sessions are virtual and in-person and align with the ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Avoca AI

Implementation Manager

New York, NY · On-site

$130K - $190K/yr

Lead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live. * Gather and document client business requirements and ...

Atominvest

Implementation Manager

New York, NY · Remote

You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing ... Proactively manage risks and customer health * Partner with Product to manage change and ...

Courier Health

Implementation Manager

New York, NY · On-site

A track record of independently owning complex, multi-phase enterprise implementations involving ... Excellent project management skills - you keep competing priorities moving across a portfolio of ...

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

About The Role Mandrel is hiring an Implementation Manager based in New York to own customer ... Own end-to-end implementations for 10-15 customers concurrently, dedicating 100% of your time to ...

Courier Health

Implementation Manager

New York, NY

A track record of independently owning complex, multi-phase enterprise implementations involving ... Excellent project management skills - you keep competing priorities moving across a portfolio of ...

Profound

Implementation Manager

New York, NY · On-site

$115K - $140K/yr

As an Implementation Manager, you'll own onboarding and enablement execution for our Scaled and Mid ... of implementations and adapting the playbook when customer circumstances require a different ...

Prelim

Project Manager, Implementations

New York, NY · Remote

$130K - $140K/yr

Manage multiple concurrent bank implementations with overlapping timelines, tracking dependencies and risks while driving projects to on-time completion * Lead client calls and build trusted ...

Prelim

Project Manager, Implementations

New York, NY · On-site

$130K - $140K/yr

Manage multiple concurrent bank implementations with overlapping timelines, tracking dependencies and risks while driving projects to on-time completion * Lead client calls and build trusted ...

PermitFlow

Enterprise Implementation Manager

New York, NY · On-site

$160K - $210K/yr

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of ... You'll lead complex implementations from post-sale handoff through launch, serving as the primary ...

PermitFlow

Enterprise Implementation Manager

New York, NY · Remote

$160K - $210K/yr

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of ... You'll lead complex implementations from post-sale handoff through launch, serving as the primary ...

Alloy

Senior Implementation Manager

New York, NY · Hybrid

Our implementations are complex. Average timelines run 6-12 months, with enterprise and multi-phase ... Demonstrated ability to manage multiple complex projects simultaneously without sacrificing quality ...

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Implementations Manager information

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$42.7K

$113.3K

$183.8K

How much do implementations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for implementations manager in New York is $113,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $132,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an implementations manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What is an implementations manager?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an implementations manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

How much do implementations managers make?

Implementations managers in the US typically earn an average salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits. Strong project management skills and familiarity with relevant tools can influence earning potential.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What are the most commonly searched types of Implementations jobs in New York?

The most popular types of Implementations jobs in New York are:

What are popular job titles related to Implementations Manager jobs in New York?

For Implementations Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Implementations Manager jobs in New York look for?

The top searched job categories for Implementations Manager jobs in New York are:

What cities in New York are hiring for Implementations Manager jobs?

Cities in New York with the most Implementations Manager job openings:

Implementations Manager jobs near you
Infographic showing various Implementations Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $113,253 per year, or $54.4 per hour.

Implementation Manager

Multitude Insights

New York, NY • On-site, Remote

Full-time

Re-posted 24 days ago

Job description

About Multitude Insights
Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states. Agencies use BLTN to create, share, and link critical information in real time - surfacing patterns analysts often miss and accelerating case resolution across jurisdictions.
We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County. Our mission is simple: give law enforcement the clarity and confidence they need to protect the public. We turn information into awareness - and awareness into action.
If you want to build category-defining technology that directly impacts community safety - and join a team on a hyper-growth trajectory - this is the place to do the most meaningful work of your career.
The Role
Multitude Insights is hiring an Implementation Lead to own the onboarding and activation experience for new agency partners. This is not a pure project management role - we're looking for someone who can both coordinate the work and help execute it.
You'll lead agencies from kickoff through go-live, helping configure our platform using tools built by our Engineering team, guiding change management, supporting training, and ensuring customers successfully adopt BLTN as part of their daily workflows.
This is a foundational role on an early team. We're looking for someone with a builder mindset who is excited to create the systems, playbooks, and implementation infrastructure that will scale with the company over time.
Implementation at Multitude is core to customer success. Your job is to ensure agencies get up and running quickly, realize value fast, and become long-term partners.
Responsibilities
  • Lead End-to-End Implementations
    • Own the onboarding and implementation process from kickoff through go-live and stabilization.
    • Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams.
    • Coordinate and drive implementation workstreams while also handling portions of the work directly.
    • Configure customer environments using internal tools and workflows developed by Engineering.
    • Ensure implementations stay on track, within scope, and deliver a strong customer experience.
  • Drive Customer Adoption & Change Management
    • Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits.
    • Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice.
    • Guide customers through change management and adoption challenges.
    • Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently
    • Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation.
  • Build the Implementation Function
    • Create scalable implementation playbooks, templates, processes, and best practices.
    • Capture lessons learned and continuously improve how Multitude deploys customers.
    • Help define the systems and operational infrastructure needed to scale implementations over time.
    • Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction.
  • Collaborate Cross-Functionally
    • Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches.
    • Translate customer needs and implementation feedback into actionable internal requests.
    • Identify implementation risks early and help drive resolution across teams.
    • Provide frontline customer insight that informs product and operational improvements.

Qualifications
  • 6+ years of experience in implementation, onboarding, customer operations, project management, or customer success within SaaS, gov-tech, or a similar environment.
  • Experience managing complex customer implementations with multiple stakeholders.
  • Demonstrated ability to manage multiple concurrent implementations or projects simultaneously without sacrificing quality or customer experience
  • Strong project management and organizational skills, with the ability to drive execution independently.
  • Comfortable being hands-on - not just tracking work, but actively contributing to implementation and configuration tasks.
  • Experience leading customer onboarding, training, or change management initiatives.
  • Excellent communication skills and ability to build trust with customers.
  • Builder mindset with comfort operating in ambiguity and creating structure from scratch.
  • Ability to balance speed, organization, and customer experience in a fast-moving environment.
  • Experience in gov-tech, public sector technology, or law enforcement-adjacent environments is highly preferred.
  • Experience working in startup or early-stage environments is a plus.
  • Comfortable working in a fully remote environment.
  • What Success Looks Like
    • Agencies launch smoothly and quickly.
    • Customers adopt BLTN as part of their core workflows.
    • Implementation processes become repeatable and scalable.
    • Customer trust and retention strengthen over time.
    • The implementation function evolves into a strategic advantage for the company.
  • Leadership & Competencies
    • Builder's mindset-comfortable creating structure from scratch.
    • Strategic operator who moves quickly while knowing what scales.
    • Proactive, data-driven, and high-ownership.
    • Executive presence and ability to serve as a trusted advisor internally and externally.
    • Aligned with our core values: Trust, Duty, Urgency.

Apply