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Implementations Manager Jobs in New York (NOW HIRING)

Papaya Global

Implementation Manager

New York, NY · On-site +1

Ensure all implementations adhere to regional and international payroll compliance requirements ... Facilitate a structured handover to Account Management and Customer Success teams post ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

About The Role Mandrel is hiring an Implementation Manager based in New York to own customer ... Own end-to-end implementations for 10-15 customers concurrently, dedicating 100% of your time to ...

Multitude Insights

Implementation Manager

New York, NY · On-site +1

Lead End-to-End Implementations * Own the onboarding and implementation process from kickoff through go-live and stabilization. * Manage project timelines, milestones, stakeholder communication, and ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Moab

Implementation Manager

New York, NY · On-site +1

$120K - $160K/yr

You'll manage implementations in varying phases concurrently. * You'll create training and implementation plans for customers including what sessions are virtual and in-person and align with the ...

Getconfido

Implementation Manager

Manhattan, NY · On-site

$200/day

Track and optimize time‑to‑value across your book of implementations, identifying what drives ... Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders ...

Atominvest

Implementation Manager

New York, NY · On-site

You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing ... Proactively manage risks and customer health * Partner with Product to manage change and ...

Vitesse PSP Ltd.

Implementation Manager

Manhattan, NY · On-site

Experience leading client implementations, onboarding, delivery management, project management, or implementation consulting in SaaS, FinTech, payments, or insurance. * Strong project management ...

Vitesse

Implementation Manager

Manhattan, NY · On-site

Experience leading client implementations, onboarding, delivery management, project management, or implementation consulting in SaaS, FinTech, payments, or insurance. * Strong project management ...

Avoca AI

Implementation Manager

New York, NY · On-site

$130K - $170K/yr

Lead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live. * Gather and document client business requirements and ...

PatientPoint

Implementation Manager

New York, NY · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

Courier Health

Implementation Manager

New York, NY · On-site

A track record of independently owning complex, multi-phase enterprise implementations involving ... Excellent project management skills - you keep competing priorities moving across a portfolio of ...

intenseye

Implementation Manager

Manhattan, NY · On-site

$95K - $100K/yr

You will coordinate all project activities, manage timelines, and bring together necessary resources to support successful implementations. In this hands‑on role, you will engage with technical ...

Atominvest

Implementation Manager

New York, NY · Remote

You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing ... Proactively manage risks and customer health * Partner with Product to manage change and ...

Atominvest

Implementation Manager

Manhattan, NY · On-site

You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing ... Proactively manage risks and customer health * Partner with Product to manage change and ...

intenseye

Implementation Manager

New York, NY · On-site

$95K - $100K/yr

You will coordinate all project activities, manage timelines, and bring together necessary resources to support successful implementations. In this hands-on role, you will engage with technical ...

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All JobsImplementations JobsImplementations Manager JobsImplementations Manager Jobs in New York

Implementations Manager information

See New York salary details

$42.7K

$113.3K

$183.8K

How much do implementations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for implementations manager in New York is $113,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $132,400.00 per year, depending on experience, location, and employer.

What is an implementations manager?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an implementations manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What are some common challenges faced by an implementations manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What are the most commonly searched types of Implementations jobs in New York?

The most popular types of Implementations jobs in New York are:

What are popular job titles related to Implementations Manager jobs in New York?

For Implementations Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Implementations Manager jobs in New York look for?

The top searched job categories for Implementations Manager jobs in New York are:

What cities in New York are hiring for Implementations Manager jobs?

Cities in New York with the most Implementations Manager job openings:

Implementations Manager jobs near you
Infographic showing various Implementations Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $113,253 per year, or $54.4 per hour.

Implementation Manager

New York, NY • On-site, Remote

Papaya Global
Finance and Insurance • 11 - 50 employees
Learn more about Papaya Globalexternal

Full-time

Posted 5 days ago

Job description

Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
We are seeking a highly motivated Implementation Manager to join our Client Services team. In this role, you'll act as the primary point of contact for new clients, guiding them through every phase of the implementation process-from initial discovery to go-live. Success in this role requires exceptional project management skills, a detail-oriented mindset, and a passion for helping clients unlock the full value of our platform.
The ideal candidate also has an AI-builder mindset and is able to leverage AI-powered workflows and automations to improve implementation efficiency, customer experience, and operational processes.
Key Responsibilities
Client Onboarding & Project Management
  • Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support.
  • Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation.
  • Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly.
  • Maintain consistent, proactive communication with clients throughout the implementation journey.
  • Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery.
  • Leverage AI-powered workflows and automations to streamline onboarding activities, project tracking, customer communications, documentation, and implementation reporting.

Problem Solving & Cross-Functional Collaboration
  • Work closely with internal teams-Product, Account Management, Support, and Engineering-to resolve issues and deliver optimal client outcomes.
  • Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency.
  • Identify opportunities to use AI tools and automations to improve collaboration, issue resolution, and communication across implementation teams.

Process Optimization & Feedback Loops
  • Collect client feedback and analyze implementation trends to inform continuous improvement initiatives.
  • Partner with Product and Implementation Leadership to suggest enhancements based on client pain points, product limitations, or process bottlenecks.
  • Proactively identify gaps in onboarding workflows and propose innovative tools or approaches to improve client outcomes.
  • Design and implement AI-driven workflows or no/low-code automations that reduce repetitive manual work and improve the scalability and efficiency of implementation processes.

Compliance & Documentation
  • Ensure all implementations adhere to regional and international payroll compliance requirements.
  • Maintain detailed documentation for each project, including requirements, configurations, workflows, and outcomes.
  • Leverage AI tools to improve documentation, knowledge management, reporting, and information accessibility while ensuring accuracy and appropriate human oversight.
  • Facilitate a structured handover to Account Management and Customer Success teams post-implementation.

Why Papaya Global?
  • Join a rapidly growing, mission-driven company at the forefront of global payroll innovation.
  • Work with a dynamic team passionate about redefining how businesses manage global talent.
  • Enjoy a flexible work environment, competitive compensation, and a culture that values growth, collaboration, and impact.

Requirements
  • Bachelor's degree or equivalent professional experience.
  • 3-5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments.
  • 3-5+ years of experience with payroll implementation or processing in the Americas.
  • Solid understanding of service models such as PEO, EOR, ASO, AOR, and contingent workforce solutions.
  • Proven ability to manage multiple client projects simultaneously from discovery to go-live.
  • Strong analytical and problem-solving skills, with a proactive approach to issue resolution.
  • Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment.
  • Customer-centric mindset with outstanding relationship-building capabilities.
  • Experience in Change Management and continuous improvement practices.
  • Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve implementation processes, customer onboarding, project management, reporting, or operational efficiency.
  • Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day work processes and improve team productivity.
  • Ability to identify opportunities for AI adoption and implement practical solutions that improve implementation scalability, customer experience, and operational efficiency.

Technical & Project Management Expertise
  • Proficiency with payroll software platforms and HRIS/ERP systems.
  • Strong understanding of data migration, system integration, and platform configuration.
  • Ability to troubleshoot technical issues and collaborate with cross-functional teams for resolution.
  • Experience managing multiple, concurrent implementation projects with excellent project planning skills.
  • Familiarity with project management tools such as JIRA, Asana, Monday.com, or Microsoft Project.

Communication & Interpersonal Skills
  • Exceptional verbal and written communication skills.
  • Comfortable engaging with stakeholders at all levels, from payroll administrators to senior leadership.
  • Strong client-facing presence and the ability to manage expectations with empathy and confidence.

Apply