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Implementation Support Specialist Jobs (NOW HIRING)

Lever Demo 2

Support Specialist

Jacksonville, FL · On-site

$75K - $110K/yr

Reporting to Product Support Manager, the Product Support Specialist will be trained as the product ... This includes rollout and implementation execution, proactive monitoring of technical issues and ...

Maigrate LLC

Implementation Specialist

Lawrence, NY · On-site

$90K - $140K/yr

About the Role The Implementation Specialist is the primary customer-facing technical lead from ... Lead kickoff calls, status updates, and transition to post-implementation support * Deeply ...

Labor First

Implementation Coordinator

Mount Laurel, NJ · On-site

$50K - $65K/yr

The Implementation Coordinator partners closely with Implementation Specialists and Implementation Leads to manage logistics, maintain structure, coordinate internal follow-through, and support a ...

Maigrate

Implementation Specialist

Lawrence, NY · On-site

$90K - $140K/yr

About the Role The Implementation Specialist is the primary customer-facing technical lead from ... Lead kickoff calls, status updates, and transition to post-implementation support * Deeply ...

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Implementation Support Specialist information

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How much do implementation support specialist jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for implementation support specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

Is implementation support specialist a stressful job?

Implementation Support Specialists often work in fast-paced environments, managing client needs and technical issues, which can lead to stress. The role requires strong problem-solving skills, communication, and sometimes working under tight deadlines, but stress levels vary depending on workload and organizational support.

What are the key skills and qualifications needed to thrive as an implementation support specialist?

To thrive as an Implementation Support Specialist, you generally need strong problem-solving skills, project management abilities, and a background in business or information technology. Familiarity with software deployment tools, CRM systems, and certifications such as PMP or ITIL are often required. Excellent communication, customer service orientation, and adaptability help you effectively guide clients and collaborate with internal teams. These skills ensure smooth implementation processes, client satisfaction, and successful adoption of new systems or products.

What are the biggest challenges implementation support specialists face during client onboarding, and how can they be addressed?

One of the main challenges Implementation Support Specialists encounter during client onboarding is managing multiple projects with varying timelines while ensuring each client receives personalized attention. Effective communication and setting clear expectations with clients and internal teams are crucial to navigate these complexities. Additionally, staying organized through project management tools and proactively identifying potential roadblocks can help streamline the onboarding process and lead to higher client satisfaction.

What is the difference between Implementation Support Specialist vs Customer Success Manager?

AspectImplementation Support SpecialistCustomer Success Manager
Primary FocusAssisting clients during product implementation and onboardingMaintaining ongoing client relationships and ensuring product adoption
Required SkillsTechnical knowledge, training, problem-solvingCommunication, relationship management, strategic planning
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams
Common CertificationsIT or technical certifications, product-specific trainingCustomer success or account management certifications

While both roles involve client interaction, Implementation Support Specialists focus on technical onboarding and setup, ensuring clients successfully implement products. Customer Success Managers, on the other hand, work to foster long-term relationships, maximize product value, and support client retention after implementation.

What does an implementation support specialist do?

An Implementation Support Specialist is responsible for helping clients or internal teams successfully adopt and integrate new software, systems, or processes. They work closely with customers to understand their needs, provide training, resolve technical issues, and ensure a smooth transition during the implementation phase. Their goal is to maximize user satisfaction and minimize disruptions by offering guidance, troubleshooting, and ongoing support throughout the process.
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Implementation Support Specialist jobs near you
Infographic showing various Implementation Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,903 per year, or $34.1 per hour.

Workforce Strategy and Implementation Specialist

Nebraska Association of Local Health Directors

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 hours ago

Job description

Nebraska Association of Local Health Directors (NALHD) is looking for a Workforce Strategy and Implementation Specialist. This position leads implementation support related to Rural Health Transformation Program (RHTP) and other workforce initiatives, ensuring that local health departments have access to the training, tools, technical assistance, and collaborative learning opportunities needed to successfully implement and sustain RHTP and other programs.
This position works closely with the NALHD team, LHD implementation teams, and statewide partners to coordinate training systems, facilitate Communities of Practice (CoPs), support implementation planning, and advance continuous quality improvement efforts.
In this role, you'll:
  • Lead the coordination and implementation of statewide workforce development initiatives, including RHTP, to strengthen local public health capacity across Nebraska.
  • Develop and support scalable training resources, implementation tools, and learning systems that promote workforce development and successful program implementation.
  • Coordinate statewide and regional trainings, conferences, CoPs, and collaborative learning opportunities that foster peer engagement and knowledge sharing.
  • Provide implementation planning, technical assistance, and consultation to local health departments, supporting successful adoption, continuous improvement, and long-term sustainability of initiatives.
  • Collaborate with internal teams, local health departments, and external partners to coordinate implementation efforts, identify emerging needs, and share best practices across Nebraska's public health system.
  • Support quality improvement, evaluation, and implementation learning by identifying trends, measuring progress, and strengthening consistency and accountability across initiatives.
  • Supervise and mentor implementation coordination staff while promoting collaboration, innovation, and operational excellence.

Required Knowledge, Skills, and Abilities
  • Bachelor's degree in public health or a related field, or equivalent experience.
  • 3+ years of experience in workforce development, implementation support, public health programs, adult learning, or related fields.
  • Experience coordinating projects or initiatives involving multiple stakeholders or partner organizations.
  • Experience facilitating trainings, collaborative learning environments, or CoPs.
  • Strong organizational, project coordination, and relationship-building skills.
  • Ability to manage multiple priorities, adapt to changing needs, and work independently.
  • Strong written and verbal communication skills.
  • Ability to translate complex concepts into practical tools, guidance, and implementation support.
  • Experience using collaboration and project management tools such as Microsoft Office Suite, Basecamp, LearnWorlds, and Zoom.
  • Knowledge of program evaluation and continuous improvement practices.
  • Must be authorized to work in the United States.

Preferred Qualifications
  • Master's degree in public health or a related field.
  • Experience facilitating groups using Technology of Participation (ToP), both in person and virtually.
  • Experience using online tools for collaboration, data collection, and community engagement.
  • Experience supervising staff, teams, or cross-functional projects.

What NALHD's Workforce Strategy and Implementation Specialist Can Expect:
At NALHD as our Workforce Strategy and Implementation Specialist, you'll help to enhance statewide public health impact in workforce infrastructure, implementation readiness, and learning across local health departments in Nebraska while working along a team that's passionate about making a difference in the health of communities across Nebraska.
This is a full-time (40 hours/week), primarily onsite position based in Lincoln, Nebraska, reporting to the Workforce Strategy and Implementation Specialist. Some in-state and out-of-state travel, including occasional overnight stays and infrequent weekend work, is required. NALHD offers a comprehensive benefits package, including health, dental, and vision insurance, retirement benefits, and short- and long-term disability coverage.

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