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Implementation Support Specialist Jobs (NOW HIRING)

Implementation Specialist

Rockville, MD · On-site

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi-state behavioral health data collection and reporting program. This role works ...

Implementation Specialist

Rockville, MD · Remote

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works ...

Implementation Specialist

Rockville, MD · On-site +1

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multistate behavioral health data collection and reporting program. This role works ...

Reporting to Product Support Manager, the Product Support Specialist will be trained as the product ... This includes rollout and implementation execution, proactive monitoring of technical issues and ...

The Support Specialist provides first level response and evaluation of support requests from ... implementing consistent formats across all clients and reorganizing existing information into ...

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Implementation Support Specialist information

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How much do implementation support specialist jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for implementation support specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Implementation Support Specialist, and why are they important?

To thrive as an Implementation Support Specialist, you generally need strong problem-solving skills, project management abilities, and a background in business or information technology. Familiarity with software deployment tools, CRM systems, and certifications such as PMP or ITIL are often required. Excellent communication, customer service orientation, and adaptability help you effectively guide clients and collaborate with internal teams. These skills ensure smooth implementation processes, client satisfaction, and successful adoption of new systems or products.

What is the work of an implementation specialist?

An implementation support specialist is responsible for deploying and configuring software or systems for clients, ensuring smooth integration with existing processes. They often provide training, troubleshoot issues, and collaborate with technical teams to meet client needs during the deployment phase.

What are the biggest challenges Implementation Support Specialists face during client onboarding, and how can they be addressed?

One of the main challenges Implementation Support Specialists encounter during client onboarding is managing multiple projects with varying timelines while ensuring each client receives personalized attention. Effective communication and setting clear expectations with clients and internal teams are crucial to navigate these complexities. Additionally, staying organized through project management tools and proactively identifying potential roadblocks can help streamline the onboarding process and lead to higher client satisfaction.

What is the difference between Implementation Support Specialist vs Customer Success Manager?

AspectImplementation Support SpecialistCustomer Success Manager
Primary FocusAssisting clients during product implementation and onboardingMaintaining ongoing client relationships and ensuring product adoption
Required SkillsTechnical knowledge, training, problem-solvingCommunication, relationship management, strategic planning
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams
Common CertificationsIT or technical certifications, product-specific trainingCustomer success or account management certifications

While both roles involve client interaction, Implementation Support Specialists focus on technical onboarding and setup, ensuring clients successfully implement products. Customer Success Managers, on the other hand, work to foster long-term relationships, maximize product value, and support client retention after implementation.

Is implementation specialist entry level?

Implementation Support Specialists can be entry-level roles, but many positions require some prior experience or technical skills related to the industry or software being implemented. Entry-level roles often focus on training, support, and learning company processes, while more advanced positions may require certifications or specialized knowledge. The specific requirements vary by employer and project complexity.

How much do implementation specialists make?

Implementation specialists in the US typically earn between $50,000 and $80,000 annually, with the median salary around $65,000. Salaries vary based on experience, industry, and location, and professionals often use tools like project management software and certifications to enhance their earning potential.

What is an implementation support specialist?

An implementation support specialist assists organizations with deploying and integrating new software or systems. They provide technical guidance, training, and troubleshooting to ensure successful adoption and may use tools like project management software and technical documentation.

What does an Implementation Support Specialist do?

An Implementation Support Specialist is responsible for helping clients or internal teams successfully adopt and integrate new software, systems, or processes. They work closely with customers to understand their needs, provide training, resolve technical issues, and ensure a smooth transition during the implementation phase. Their goal is to maximize user satisfaction and minimize disruptions by offering guidance, troubleshooting, and ongoing support throughout the process.
More about Implementation Support Specialist jobs
What cities are hiring for Implementation Support Specialist jobs? Cities with the most Implementation Support Specialist job openings:
What states have the most Implementation Support Specialist jobs? States with the most job openings for Implementation Support Specialist jobs include:
Infographic showing various Implementation Support Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $70,903 per year, or $34.1 per hour.
Integrated Contractor Assurance System Implementation Specialist (PR0002)

Integrated Contractor Assurance System Implementation Specialist (PR0002)

ProSidian Consulting

Richland, WA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago


Job description

Company Description

ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practices.  We help forward-thinking clients solve problems and improve operations.  With a reputation for its strong CONUS/OCONUS practice spanning six solution areas, ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Human Capital.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.  Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.  Learn More About ProSidian Consulting at www.ProSidian.com.

Job Description

ProSidian Seeks a Integrated Contractor Assurance System Implementation Specialist located in located in The Hanford Tri-Cities Area (Kennewick | Pasco | Richland) to support an engagement for the US Dept. of Energy (DOE) Hanford in Eastern Washington (Tri-Cities - Kennewick | Pasco | Richland) Area. 

The ProSidian Engagement Team Members work to provide General Support Services Contractor (GSSC) assistance to support DOE Hanford [which consists of Richland Operations Office (RL), and Office of River Protection (ORP)] in support of the Govt's operations, personnel management, and general administration of regional operations at the Hanford Site in Richland, Washington. 

ProSidian Consulting's work includes supporting DOE requirements for consulting support, acquisition support, program/project management support, operational/administrative business support, and environmental consulting support.  It is also ProSidian's duty to protect all classified information, special nuclear material, and other DOE property and work in accordance with DOE security regulations and requirements to maintain responsibility for protecting all classified information and all classified matter (including documents, material and special nuclear material) which are in every Engagement Team Member's possession and in connection with the performance of work under this contract against sabotage, espionage, loss or theft.

AMSE iCAS Implementation Support Candidates shall work to support requirements as a Integrated Contractor Assurance System Implementation Specialist and Assistant Manager for Safety and Environment (AMSE) Integrated Contractor Assurance System Implementation (iCAS) Implementation Support Specialist and provide general support services to The U.S. Department of Energy (DOE), Richland Operations Office (RL), Assistant Manager for Safety and Environment (AMSE).

Provide support in the following areas:

  • Change Management.
  • Process training and delivery.
  • Development of business intelligence information (e.g., iCAS information, key performance indicators, etc.).
  • Project schedule input.
  • Oversight process development and workflow configuration.
  • Testing, configuration and implementation of the iCAS workflow configuration.
  • Post implementation support, including self-assessment, contractor CAS oversight, and continuous improvement.
  • Provide and implement a change management plan, communications plan, and training plan.
  • Assist with procedure development, comment resolution and reviews.
  • Provide staff briefings and training related to iCAS implementation activities.
  • Make recommendations for improving iCAS implementation.
Qualifications

The Integrated Contractor Assurance System Implementation Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.

REQUIRED QUALIFICATIONS:

  • Bachelor's degree in a relevant field of study.
  • Experience in the development and implementation of training or education curriculum.
  • Experience in the facilitation of change management and process improvement.
  • Experience in working with contractor assurance system software:  Experience with DevonWay products is preferred.
  • Experience in developing and implementing administrative and technical procedures.
  • Ability to work in a collaborative manner with technical subject matter experts.
  • Excellent communications skills.
  • Proficiency in Microsoft Office Word, Excel, Project, Visio, and Power Point.
  • U.S. Citizenship

TRAVEL:  Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.

LOCATION:  Work shall be conducted at the Department of Energy - Richland Operations Office, The Hanford Site, and Richland, WA.

Additional Information

As a condition of continued employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.  

CORE COMPETENCIES

  • Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
  • Leadership - ability to guide and lead colleagues on projects and initiatives
  • Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
  • Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
  • Motivation - persistent in pursuit of quality and optimal client and company solutions
  • Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
  • Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
  • Organization - ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

  • Business Tools -  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
  • Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
  • Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
  • Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
  • Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
  • Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

  • Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
  • Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
  • Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
  • 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
  • Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
  • Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
  • Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
  • Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
  • ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
  • Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
  • Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
  • Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
  • Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"  - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.


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About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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