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Implementation Support Specialist Jobs (NOW HIRING)

Hendall Inc

Implementation Specialist

Rockville, MD · Remote

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works ...

Hendall Inc

Implementation Specialist

Rockville, MD · On-site

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multi-state behavioral health data collection and reporting program. This role works ...

Hendall

Implementation Specialist

Rockville, MD · On-site +1

$70K - $95K/yr

OVERVIEW The Implementation Specialist provides technical assistance and implementation support for a large, multistate behavioral health data collection and reporting program. This role works ...

IMPEL

Implementation Specialist

Syracuse, NY · On-site

As an Implementation Specialist, Client Engagement, you will play a key role in helping new ... Lead kickoff calls, status updates, and transition to post-implementation support. * Understand ...

Impel

Implementation Specialist

Syracuse, NY · On-site

As an Implementation Specialist, Client Engagement, you will play a key role in helping new ... Lead kickoff calls, status updates, and transition to post-implementation support. * Understand ...

Lever Demo 2

Support Specialist

Jacksonville, FL · On-site

$75K - $110K/yr

Reporting to Product Support Manager, the Product Support Specialist will be trained as the product ... This includes rollout and implementation execution, proactive monitoring of technical issues and ...

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Implementation Support Specialist information

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How much do implementation support specialist jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for implementation support specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

Do you need a degree to be an implementation specialist?

Implementation Support Specialists typically do not require a specific degree, but relevant skills such as technical knowledge, problem-solving, and communication are important. Many employers prefer candidates with a background in IT, business, or related fields, and certifications in specific tools or systems can enhance job prospects.

What are the key skills and qualifications needed to thrive as an Implementation Support Specialist, and why are they important?

To thrive as an Implementation Support Specialist, you generally need strong problem-solving skills, project management abilities, and a background in business or information technology. Familiarity with software deployment tools, CRM systems, and certifications such as PMP or ITIL are often required. Excellent communication, customer service orientation, and adaptability help you effectively guide clients and collaborate with internal teams. These skills ensure smooth implementation processes, client satisfaction, and successful adoption of new systems or products.

What are the biggest challenges Implementation Support Specialists face during client onboarding, and how can they be addressed?

One of the main challenges Implementation Support Specialists encounter during client onboarding is managing multiple projects with varying timelines while ensuring each client receives personalized attention. Effective communication and setting clear expectations with clients and internal teams are crucial to navigate these complexities. Additionally, staying organized through project management tools and proactively identifying potential roadblocks can help streamline the onboarding process and lead to higher client satisfaction.

What is the difference between Implementation Support Specialist vs Customer Success Manager?

AspectImplementation Support SpecialistCustomer Success Manager
Primary FocusAssisting clients during product implementation and onboardingMaintaining ongoing client relationships and ensuring product adoption
Required SkillsTechnical knowledge, training, problem-solvingCommunication, relationship management, strategic planning
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams
Common CertificationsIT or technical certifications, product-specific trainingCustomer success or account management certifications

While both roles involve client interaction, Implementation Support Specialists focus on technical onboarding and setup, ensuring clients successfully implement products. Customer Success Managers, on the other hand, work to foster long-term relationships, maximize product value, and support client retention after implementation.

How much do implementation specialists make?

Implementation specialists in the US typically earn between $50,000 and $80,000 annually, with the median salary around $65,000. Salaries vary based on experience, industry, and location, and professionals often use tools like project management software and certifications to enhance their earning potential.

What is an implementation support specialist?

An implementation support specialist assists organizations with deploying and integrating new software or systems. They provide technical guidance, training, and troubleshooting to ensure successful adoption and may use tools like project management software and technical documentation.

What does an Implementation Support Specialist do?

An Implementation Support Specialist is responsible for helping clients or internal teams successfully adopt and integrate new software, systems, or processes. They work closely with customers to understand their needs, provide training, resolve technical issues, and ensure a smooth transition during the implementation phase. Their goal is to maximize user satisfaction and minimize disruptions by offering guidance, troubleshooting, and ongoing support throughout the process.

What is the role of an implementation specialist?

An implementation support specialist is responsible for deploying and configuring software or systems for clients, ensuring smooth integration and adoption. They often provide training, troubleshoot issues, and collaborate with technical teams to meet client needs during the implementation process.
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Implementation Support Specialist jobs near you
Sage Intacct Implementation Support

Sage Intacct Implementation Support

Accordant

Florham Park, NJ • Remote

Full-time

Posted 24 days ago

Job description

Salary: 55,000-95,000

Role Overview

Accordant Company, LLC seeks a Sage Intacct Implementation Support team member to join our growing organization. We are actively expanding and looking for dedicated professionals who are knowledgeable in our industry, adept at client interactions, and excited to contribute to a dynamic and fast-growing company.

The Sage Intacct Implementation Support role will be instrumental in guiding clients through the implementation process of Sage Intacct solutions. This position ensures the successful deployment of core financial modules, provides end-user training, and strengthens our Sage Intacct practice.


Key Responsibilities

  • Engage with clients, fostering a positive and collaborative relationship.
  • Contribute to the team dynamics with an enthusiastic and collaborative attitude.
  • Project coordination: Working with clients and other parties to coordinate projects
  • Project tracking: Keeping track of projects and updating documentation and checklists
  • Client needs: Identifying and assessing client needs and issues
  • Compliance: Ensuring compliance with industry standards and regulations
  • Project schedule: Working with the implementation lead to manage changes to the project schedule and scope
  • Provide comprehensive end-user training on Sage Intacct functionalities.
  • Offer support through the lifecycle of the implementation, addressing clients' issues or concerns.
  • Collaborate with clients to introduce opening balances as of the designated cutoff date.
  • Effectively communicate with clients and internal teams to ensure clear understanding and expectations.
  • Consistently and accurately track daily timesheets in the project management tool
  • Provide assistance to the Ongoing Support team

Minimum Requirements

  • Must obtain the Sage Intacct Implementation Specialist certification within 1-3 months of hire.
  • Strong interpersonal skills with a keen interest in client-facing roles.
  • Ability to communicate complex ideas effectively.
  • Demonstrated ability to work harmoniously within a team setting.
  • Experience with Microsoft Office Suite (Word, Excel, Teams, OneDrive, etc)
  • Ability to operate effectively in a remote environment.


Preferred Qualifications

  • Bachelor's degree in accounting or finance.
  • Public accounting experience.

Skills & Competencies:

  • Sage Products - Sage Intacct
  • Accounting
  • End User Training
  • Strong Communication Skills
  • Interpersonal Skills
  • Commitment to Teamwork
  • Relationship Development
  • Managing Group Dynamics


Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation


Note:Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.