Implementation Support Specialist Jobs (NOW HIRING)

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As a Component Manufacturing Implementation & Support Specialist - Truss Design, you will oversee the consultation, implementation, training and support of Simpson Strong-Tie's component solutions software. You will work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers. You will play an integral role on the Component Manufacturing sales team and will coordinate their efforts to ensure they are in alignment with the overall team, branch, and company objectives to grow Simpson Strong-Tie's Component Manufacturing market segment. As the Implementation & Support Specialist you will work with Regional Sales Managers, Component Manufacturing teams, Marketing, and other TSRs to develop/coordinate sales strategies and programs; and communicate appropriate market trends and field intelligence to provide to Management and Operations to ensure customer satisfaction.

WHAT YOU'LL BE DOING

Manage the customer software implementation process. This will include developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring the system while developing, documenting, and facilitating end-user training. (50%)

Coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and review projects as required. (15%)

Act as a liaison between the customer and our software product and development teams by acting as a subject matter expert and bridge between all parties. You will translate end-user requirements and issues into technical requirements for our software and development teams to further enhance the system to meet the needs of our customers. You will assist internal teams in testing new features, ensuring alignment with customer needs. As enhancements are released, you will work with our customers on enhancement deployment and validation to ensure they meet our customer's requirements. (15%)

Provide ongoing post-implementation support and training of ICS software systems, including assisting ICS Help Desk with existing customer support needs. (10%)

Collaborate with the sales team by assisting them in performing client needs assessment to determine potential customer fit, advising on the technical capabilities of our software for demonstrations, and identifying technical requirements of the customer and ensuring our software can meet their needs. (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

• Bachelor's degree preferred.
• 3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP. Understanding of wood framed construction practices, details, related building codes and design standards preferred.
• Analysis/Reasoning: Ability to make sound business judgments.
• Creative & Innovative Thinking: Ability to exhibit creativity and innovation when contributing to organizational and individual objectives.
• Decision Making & Judgement: Ability to balance analysis, wisdom, experience, and perspective when making decisions.
• Mathematical Reasoning: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Problem Solving: Ability to identify options for solving a problem and evaluate the strengths and weaknesses.
• Adaptability & Flexibility: Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.
• Customer Focus: Ability to build and sustain productive customer relationships.
• Relationship Building: Ability to work collaboratively with employees within department and across functions.
• Organization & Prioritization: Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs.
• Computer/Software/Technology: Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, see, talk, and hear. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs. This job operates in both a professional office environment, customer sites and outdoor construction job sites. This role routinely uses standard office equipment such as computers, phones, printers/scanners, etc. The employee occasionally works around moving mechanical parts. Noise level may be loud at times.

TRAVEL

This job requires approximately 60% domestic travel.

WORK STATUS & LOCATION

This full-time, exempt position can be located anywhere in Northeast and Southeast regions near a major metropolitan area. It is eligible for remote work.

RELOCATION

Relocation is not available for this position.

PAY

$71,900 - $115,000 / year

#LI-Remote

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission:You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful drug screen and criminal background check, in accordance with applicable local, state, and federal laws.

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