Implementation Project Coordinator Jobs in Exton, PA

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Project Coordinator for CNB Application Management

Job Profile Title

Coordinator, Program

Job Description Summary

As part of the Department of Psychiatry, the Neurodevelopment & Psychosis Section, the Lifespan Brain Institute (LiBI), and the Brain Behavior Laboratory (BBL), we are devoted to the study of brain and behavior throughout the lifespan.
The Penn Computerized Neurocognitive Battery (CNB) is a platform for remote administration of neurocognitive testing that is deployed worldwide (and outer space), with over 1,000 registered users deploying implementations in over 20 languages. The CNB team is seeking a motivated graduate to join us as a Project Coordinator. This is an excellent opportunity for someone eager to build a career in project management within a Scrum environment, supporting the delivery and ongoing operations of the PennCNB Application - a web-based and tablet-administered tool for assessment of neurocognitive and behavioral functioning used globally in genomic and clinical studies of various neuropsychiatric disorders.
The Project Coordinator will function as part of a multidisciplinary team, reporting directly to the Operations Lead under the supervision of Dr. Ruben Gur. The position supports researchers and investigators both within the section and globally. Core responsibilities span workflow optimization and support, client and product management, iLabs billing, project coordination, and administrative support across the software development lifecycle.
The optimal candidate is an organized communicator comfortable facilitating Agile ceremony, managing client-facing projects, and collaborating with both technical and non-technical stakeholders.

Job Description

Primary responsibilities include, but not limited to:

Workflow Optimization & Support:

• Lead daily stand-up meetings and facilitate sprint planning, sprint reviews, and retrospectives
• Support the project team in coordinating tasks across the software development lifecycle (SDLC)
• Help manage project timelines, track progress, and remove roadblocks to keep delivery on schedule
• Continuously improve team processes through structured retrospective feedback

Client & Product Management

• Serve as liaison for CNB project clients, including information gathering, negotiation of project scope, account setup, battery configuration, and documentation
• Ensure effective and timely communication with clients needing customer or technical support throughout the project lifecycle
• Build and maintain detailed documentation for projects, users, and tests
• Coordinate administrative and technical support across internal teams and external institutions

Billing & iLabs Administration

• Handle billing data entry into iLabs for client projects
• Ensure accurate record-keeping and timely invoicing aligned with project milestones
• Coordinate with the Operations Lead to reconcile billing records and resolve discrepancies

Training & Documentation

• Maintain the online CNB training platform with updated materials and new feature documentation
• Provide feedback on mock video sessions from trainees and deliver in-person training as needed
• Establish and maintain all necessary SOPs and documentation related to CNB project management

Additional Responsibilities

• Assist with data management and data requests
• Administer the CNB to research subjects as a backup for section studies
• Assist the DevOps Team in delivering new features and debugging as needed

Prior experience in managing clients or software product management is a plus. Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Position is contingent upon continued funding.

Bachelor's degree in business, Information Technology, Computer Science, Clinical Psychology, Biomedical Science, or a related field and 2-3 years of experienceor equivalent combination of education and experienceis required. Recent graduates are encouraged to apply. Strong communication and interpersonal skills, including comfort working with both technical teams and non-technical stakeholders, is essential. Good understanding of or demonstrated interest in the software development lifecycle (SDLC) and Agile/Scrum methodologies (prior exposure through studies, internships, or projects is a plus). Must be detail-oriented with excellent organizational and multitasking skills. Ability to work in a multidisciplinary team, facilitate meetings, and support training activities. Experience working with iLabs or similar billing/service-center platforms is preferred but not required.

Background check required.

Office, Library, Computer Room; Requires extensive safety awareness.

Typically sitting at a desk or table; Occasional lifting 25 lb. or less.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Perelman School of Medicine

Pay Range

$24.21 - $31.25 Hourly Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefitsto protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement:Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work:Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.

• Long-Term Care Insurance:In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development:Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources:As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours:Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay