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Implementation Manager Jobs in Toronto, ON (NOW HIRING)

Factset

Implementation Specialist

Toronto, ON · On-site

Build and manage implementation scope and effort estimates. * Providing product (functional and technical) guidance on the solutioning of processes based on customer needs * Create user workflow ...

Payworks Inc.

Implementation Specialist

Toronto, ON · Hybrid

CA$60K - CA$65K/yr

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada ... Salary range : $60,000-$65,000 DOING RIGHT BY PEOPLE - IT'S WHAT WE DO As an Implementation ...

Forma.ai

Implementation Analyst

Toronto, ON · On-site

CA$55K - CA$70K/yr

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client's sales ...

Levitate

Implementation Specialist

Toronto, ON · On-site

CA$10K/mo

Effectively manage time and tasks to meet implementation deadlines * Use AI tools to clean and prepare spreadsheets during onboarding processes Qualifications * 1-2 years of customer-facing ...

Air-tek

Implementation Consultant

Toronto, ON

Overview As an Implementation Consultant, you will help our airline clients to implement our software, and to get the most value out of it during active usage. You will work with clients on ...

RSM

Dayforce Implementation Consultant

Toronto, ON · On-site

The selected individual will support client implementations as a Dayforce Lead/Implementation ... Collaborate with cross-functional teams including project managers, integration/data migration ...

Bechtel

Technology Implementation Lead

Toronto, ON

CA$112K - CA$162K/yr

Work with the IPT Project Information & Innovation Manager (PIIM) to ensure the application ... Retraining/implementing any changes made to the applications and providing them to the project.

Factset

Senior Implementation Specialist

Toronto, ON · On-site

Build and manage implementation scope and effort estimates. * Providing product (functional and technical) guidance on the solutioning of processes based on customer needs * Create user workflow ...

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Implementation Manager information

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
More about Implementation Manager jobs

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The most popular types of Implementation jobs in Toronto, ON are:

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For Implementation Manager jobs in Toronto, ON, the most frequently searched job titles are:

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Cities near Toronto, ON with the most Implementation Manager job openings:

Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution.

Implementation Consultant

Viv Technologies Inc.

Toronto, ON • Remote

Full-time

Posted 11 days ago

Job description

About Viv Technologies

At Viv Technologies, we're passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We're proud to support some of North America's biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.


We believe technology should feel human. That's why we're looking for a personable and patient Implementation Consultant who's passionate about helping people learn and succeed.


About the Role

As an Implementation Consultant, you will own a portfolio of customer implementations from post-sale kickoff through configuration, training, data migration, go-live, and transition to Support. Our customers are multi-site home care operators, and each implementation is a substantial project involving multiple stakeholders, competing priorities, and live operations that must continue uninterrupted through the transition.


This role sits between project management, consulting, and training. On any given day, you might be mapping an agency's scheduling and billing workflows to Viv, configuring their environment, coordinating a data migration, running a virtual training session, or walking a stakeholder through go-live readiness. The strongest candidates combine disciplined project management with genuine attentiveness to the people they're training and supporting.


This role is based in Toronto. Candidates should reside in or be within easy reach of the GTA, as periodic in-office collaboration is required.


What You'll Do

  • Lead concurrent customer implementations from kickoff to go-live, owning the timeline, milestones, risks, and stakeholder communication for each.
  • Run discovery and workflow-mapping sessions to understand how each agency operates, then translate that into Viv configuration decisions.
  • Configure customer environments and integrations.
  • Coordinate data migration, scoping what moves, validating what arrived, and catching problems before the customer does.
  • Design and deliver training for end users, adapted to audiences that range from tech-fluent to tech-reluctant.
  • Drive adoption after go-live: monitor usage and hand off a healthy account to Support and Customer Success.
  • Feed what you learn back into the company. Implementation friction is our best source of product and process improvement!


What You Bring

  • 2 years of experience implementing customers onto B2B software, with at least 1 year of that owning implementations end to end.
  • Demonstrated project management of concurrent customer projects. You can speak to how you run kickoffs, keep timelines honest, and escalate risk.
  • Comfort with software configuration and data. You should be at ease setting up a system against business rules, validating data, and learning a complex platform deeply.
  • Excellent facilitation and training skills, especially with non-technical, operationally busy audiences.
  • Clear, proactive written communication. Your status updates keep customers calm and projects moving.
  • Implementation experience in healthcare or another regulated industry is an asset but not required.


What We Offer

  • Competitive salary and benefits.
  • A supportive, people-first culture that values balance, empathy, and teamwork.
  • Opportunities to grow your skills and make a meaningful impact on the home care community.
  • Work with a passionate, mission-driven team where your ideas are valued, and your voice is heard.


If you're a natural teacher, love helping others, and get excited about making technology feel simple and empowering, we'd love to hear from you!


We embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.


We welcome candidates with disabilities. Related questions/requests may be sent tohello@vivtechnologies.com.

Apply