Implementation Manager Jobs in Toronto, ON (NOW HIRING)

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Implementation Management, Analyst (12 Months Fixed-Term) role will report to the Leader, Client Implementations. The Implementation Management, Analyst will be responsible for managing the planning and delivery of technical implementations of Interac products and services, in collaboration with the project teams at client organizations. Utilizing ITIL and project management best practices, you will work closely with other units within the organization, vendors, and with external customers to ensure a successful onboarding, and ensure the effective transition and hand-off from project implementation to day-to-day operations support by following standardized implementation processes, minimizing operational risk and delivering on the customer's business requirements. You will need to have the right mix of technical and project management skills to help successfully deliver complex initiatives.

What You Will Do:

• Leading onboarding and technology implementation projects and supporting clients with technical and operational readiness.

• Managing a set of diverse functional relationships with internal stakeholders, customers, and vendors to ensure stakeholder requirements are understood and met

• Setting expectations for successful project delivery and ensuring escalated issues are resolved in a timely manner

• Providing early sales cycle support to Client Solutions including facilitating education on existing or new products and features and ensuring alignment/support of internal resources in these efforts.

• Building working partnerships with the Product and Technology teams, in support of client onboarding and implementation of new features.

• Incorporating project management best practices and following standards set by the Client Support and Delivery Teams.

• Providing program and project dashboard reporting to view an accurate, consistent picture of project interactions, milestones, status and risks.

• Ensuring an effective transition from project implementation to day-to-day operations management and support.

• Contributing to Continual Service Improvement practices, creating and maintaining value for customers through better design, introduction and operation of services, linking improvement efforts and outcomes with strategy, design, transition and operation of the services.

• Identifying new opportunities to streamline/develop new processes, adapt new tools and best practices to drive implementations excellence and knowledge management.

What You Bring:

• 2+ years of experience in an analyst, operations, technology, or project support role General exposure to project or operational environments.

• 2+ years experience working with clients and internal stakeholders.

• Works with cross-functional teams under guidance and direction.

• Experience maintaining good working relationships with vendors, demonstrating strong negotiation skills, the ability to keep the focus on priority issues, and balancing process vs. flexibility.

• Demonstrated experience identifying continuous improvement opportunities to streamline and standardize processes.

• Basic awareness of project delivery concepts.

• Experience in financial management: Supports tracking and reporting of metrics as required.

• Experience in payments systems: POS, banking machines and financial systems would be a definite asset.

• Experience with web, e-Commerce and mobile technologies would also be an asset.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We're Offering:

The hiring range for this position is $75,000 - $85,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you're joining a purpose-driven organization that's shaping the future of digital finance in Canada. Here's what you can expect:

• Investing in the Future - Help us unlock digital prosperity for all Canadians.

• Innovative Thinking - Collaborate on products, practices, and platforms that redefine what's possible.

• Inclusive Culture - Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community - Work in an ecosystem where we lift each other up and rise together.

• Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That's why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.'s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.