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Implementation Manager Jobs in Franklin, TN (NOW HIRING)

Crowe LLP

NetSuite Implementation Manager

Nashville, TN · On-site

About the Role Crowe seeks a NetSuite Implementation Manager to lead ERP implementations for Manufacturing and Distribution clients. This role oversees project delivery, manages client relationships ...

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Implementation Manager information

See Franklin, TN salary details

$38.5K

$102.2K

$165.9K

How much do implementation manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for implementation manager in Franklin, TN is $102,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $119,500.00 per year, depending on experience, location, and employer.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
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Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Franklin, TN as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $102,231 per year, or $49.1 per hour.

Implementation Manager

Career Opportunities

Franklin, TN • On-site

Full-time

Re-posted 12 days ago

Job description

Description:

ABOUT TRUDATARX

TruDataRx, Inc. uses objective clinical data to help clients improve the clinical efficacy and reduce the costs of pharmacy benefits for its members. We are independent from all players in the pharmaceutical manufacturing and distribution industries, enabling us to best serve our clients. We value the following characteristics in our team members:

  • Outward Mindset – foundation of our culture, which influences the right behaviors, that leads to results
  • Entrepreneurial – the ability to get things done with resources you don’t control
  • Humility – deep comfort in knowing when you don’t know and asking questions
  • Collaboration – we always give benefit of doubt that each person has something to contribute

POSITION SUMMARY:

The Implementation Manager will oversee the end-to-end onboarding process for new clients, ensuring their successful implementation of TruDataRx’s formulary management products. Implementation of our products involves plan design, formulary configuration, customer service, file exchange setup(s), prior authorization processes, quality assurance activities, and other service components that require strategic planning and cross functional coordination to deliver exceptional client experiences.


Essential Functions

  • Proactive management of client relationships, serving as the primary client contact and leading their transition from sales through implementation of their TruCardRx product, which is unique to each client’s scope and business objectives
  • Manage end-to-end client implementations, including project planning, risk management, and cross-functional coordination
  • Coordinate with TruDataRx’s vendors and with clients’ vendors, including (but not limited to) Pharmacy Benefit Managers, Rebate Aggregators, Third Party Administrators, and Contracted Pharmacies
  • Effectively manage project expectations through facilitation of regular status meetings, providing detailed project updates, maintaining transparent communication channels with all stakeholders, identifying project risks and proactively addressing challenges
  • Manage end-to-end internal special project implementations (e.g. new partner implementations, operational projects, strategic initiatives) including project planning, risk management, and cross-functional coordination
  • Collaborate with internal teams on the configuration component of implementation
  • Organize and coordinate customer onboarding and training through virtual sessions aimed to ensure clients are well- equipped to effectively utilize their TruCardRX product.
  • Attain a deep understanding of the product offerings, act as a subject matter expert of the TruCardRx product and promote product adoption
Requirements:

Bachelor’s Degree in Business Administration, Healthcare Management or a relevant field

  • 3+ years experience managing the full lifecycle of PBM implementation, from sales hand-off to support post-go-live
  • Ability to lead multiple complex implementation projects simultaneously and shift priorities easily
  • Strong knowledge of pharmacy benefit design, formulary management, eligibility & accumulator file exchange, and claims adjudication
  • Proficiency in project management methodologies with a track record of successfully managing concurrent and complex, cross-functional projects synergistically with diverse teams and multiple stakeholders
  • Familiarity with PBM operations and healthcare industry standards
  • Exceptional verbal and written communication skills with a focus on clarity and client engagement
  • Proficiency in Microsoft/Google analytic (i.e. excel or sheets) and presentation (i.e. PowerPoint or Slides) tools
  • Ability to understand and communicate technical requirements or changes, collaborating effectively with technical teams
  • Dynamic ability to address complex challenges with innovative solutions
  • Self-starter able to thrive in a fast-paced, highly ambiguous environment
  • Experience in a technical startup environment (not required)

Company Standard Requirements:

  • Ability to work well with others in a collaborative environment
  • Ability to get things done with resources you don’t control
  • Willingness to admit you don’t know and ask for help
  • Exhibit constant curiosity and a drive to problem solve
  • Exhibit desire to learn and grow on a continuous basis