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Implementation Manager Jobs in Decatur, GA (NOW HIRING)

KNAPP

Manager Service Implementation

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Implementation Manager (SIM) is responsible for leading the successful deployment of KNAPP Services at customer sites, with a strong focus on recruiting, training, and ...

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Implementation Coordinator

Atlanta, GA · On-site

$22 - $24/hr

This is a mainly remote position reporting directly to the Implementation Manager. Some on-site work at our Home Office in Atlanta will take place for events, trainings, and meetings. Essential ...

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All JobsImplementation JobsImplementation Manager JobsImplementation Manager Jobs in Decatur, GA

Implementation Manager information

See Decatur, GA salary details

$38.1K

$101.1K

$164K

How much do implementation manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for implementation manager in Decatur, GA is $101,068.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $118,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries tend to be higher, and additional compensation may include bonuses or benefits. Strong project management skills and certifications like PMP can also influence earning potential.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

Is implementation manager the same as project manager?

An Implementation Manager focuses on overseeing the deployment of products or systems within an organization, ensuring that solutions are delivered on time and meet client requirements. A Project Manager generally manages the planning, execution, and completion of projects across various domains, which may include multiple implementations. While both roles involve project coordination, Implementation Managers specialize in the successful rollout of specific solutions, often requiring technical knowledge and client communication skills.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

More about Implementation Manager jobs
What are the most commonly searched types of Implementation jobs in Decatur, GA? The most popular types of Implementation jobs in Decatur, GA are:
What are popular job titles related to Implementation Manager jobs in Decatur, GA? For Implementation Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Implementation Manager jobs in Decatur, GA look for? The top searched job categories for Implementation Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Implementation Manager jobs? Cities near Decatur, GA with the most Implementation Manager job openings:
Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $101,068 per year, or $48.6 per hour.

Technology Implementation Manager

National Carwash Solutions

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

As a Technology Implementation Manager, you will be the face of AMP, an NCS Company, ensuring a seamless and exceptional "white glove" service experience during Clarity site launches. You will play a critical role in onboarding new clients by providing on-site troubleshooting, comprehensive training, and building strong initial relationships.

This role requires a highly adaptable, detail-oriented individual with strong technical acumen and exceptional communication skills. You will thrive in fast-paced, dynamic environments, resolving complex issues efficiently and ensuring client satisfaction. Carwash industry experience is highly preferred.

About AMP (An NCS Company) 

AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before.

AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands.  No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth. 

Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.

Why work for us?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We're dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.

Job Duties and Responsibilities:

  • On-Site Launch Support:
    • Travel to Clarity site launch locations to provide real-time troubleshooting and on-the-spot training to field crews as they begin using the platform.
    • Serve as the primary point of contact during initial site launches, embodying a "teach the teacher" approach to empower clients for future self-sufficiency.
    • Effectively resolve technical issues, ensuring minimal disruption to client operations and maintaining a positive customer experience.
    • Manage high-pressure situations, providing calm and effective solutions to urgent problems.
  • Technical Expertise and Communication:
    • Utilize networking and connectivity experience, as well as hardware/software installation knowledge, to address technical challenges.
    • Demonstrate strong logical and problem-solving skills to diagnose and resolve complex issues.
    • Maintain clear and efficient communication with the centralized command center, providing detailed and accurate information for further troubleshooting.
    • Capture and document relevant details regarding issues and solutions for future reference and process improvement.
  • Customer Relationship Management:
    • Represent the AMP brand professionally and positively during the critical early stages of client relationships.
    • Build rapport quickly with new clients, establishing trust and ensuring a positive onboarding experience.
    • Provide exceptional customer service, maintaining AMP's reputation for "white glove" support.
  • Training and Optimization:
    • Deliver comprehensive training on the Clarity platform to field crews, ensuring they understand and can effectively utilize the system.
    • Identify opportunities for process improvement, contributing to more efficient onboarding and enhanced customer satisfaction.
    • When not launching new sites, travel to existing customer sites that require additional in-person training or troubleshooting on any of the AMP platforms.
  • Travel and Flexibility:
    • Travel extensively, including weekends, to support site launches and customer visits.
    • Maintain a flexible schedule to accommodate the demands of on-site support and client needs.
    • Be able to live anywhere that is located close to an airport, with a preference for a centralized location.
  • Problem-Solving and Adaptability:
    • Think creatively and "outside the box" to develop innovative solutions to complex problems.
    • Demonstrate a "tinkerer" mentality, with a passion for troubleshooting and finding solutions.
    • Work effectively in dynamic and sometimes stressful "live" environments.
    • Think in both short-term and long-term solutions.
    • Be comfortable working remotely with team members.

 Qualifications:

  • Carwash industry experience in field support, installations, and/or training is highly preferred!
  • Proven experience in customer service, technical support, or a related field.
  • Strong networking and connectivity experience, with hardware/software installation knowledge.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to build rapport quickly and establish strong client relationships.
  • Strong logical and analytical skills.
  • Ability to work independently and as part of a remote team.
  • High level of attention to detail and organizational skills.
  • Willingness and ability to travel extensively, including weekends.
  • Ability to thrive in fast-paced and dynamic environments.
  • Strong comfort level with learning and teaching new software.
  • For qualification to drive a company vehicle:
    • Must have a valid driver’s license and good driving record.
    • Driving record with no more than two (2) moving violations within the past 5 years; no preventable, at-fault accidents within the past 5 years
    • No impaired driving convictions, pending charges, or test refusals within the past 5 years

Physical Requirements:             

  • Must stoop, bend, reach, walk; perform repetitive motions using hands to grasp, push, pull, or do fine manipulations
  • Required to stand for prolonged periods
  • The ability to lift up to 75 pounds is required
  • May perform duties requiring the employee to intermittently bend and twist

This role offers an opportunity to shape our technical direction while working with cutting-edge technologies in a collaborative, high-growth environment. You'll be instrumental in building and maintaining world-class applications while helping to grow and mentor our development team.

Benefits you deserve:

  • Highly competitive salaries
  • Potential equity interest in a rapidly growing company
  • Generous PTO policy and holiday schedule
  • 401(k) plan with company matching
  • Excellent medical, dental, and vision insurance

But wait, there's more!

  • Located at Atlanta Tech Village, the 4th largest tech space in the US
  • World-class engineering team with an incredible track record
  • Robust development stack and hybrid cloud architecture
  • Team-building events, outings, and hackathons
  • State-of-the-art workspace and hardware
  • Strong focus on community service and volunteering
  • Free gym, snacks, and beverages

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

#LI-Remote

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