Customer Project Manager Jobs in Decatur, GA (NOW HIRING)

Our Story:
Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title: Project Manager - Sales
Location: East coast
What we are looking for:
We are seeking a highly organized, proactive, and results-oriented Sales Project Manager to support our regional sales team. The Sales Project Manager serves as the critical link between the Regional Sales Manager, field contractors, plant operations, and customers, ensuring the successful execution of projects from opportunity development through implementation.
This role is responsible for driving project planning, communication, issue resolution, risk management, and customer satisfaction while supporting revenue growth and operational excellence. Reporting directly to the Regional Vice President, the Sales Project Manager must be capable of managing multiple priorities, resolving issues related to Hillphoenix equipment and retail construction projects, and operating with minimal supervision. The ideal candidate is a self-starter who takes ownership, acts with urgency, and consistently delivers solutions that strengthen customer relationships and support the long-term growth of the business.
The Project Manager would provide on-site customer interface to create a strong customer care environment and feeling of support and issue resolution. The support of the sales team and their path to increasing sales will help deliver the AOP year in and year out. This person would preferably have a background in areas that cover supermarket Construction, service, and/or Installation.
The candidate must have excellent project management, communication, customer, and interpersonal skills. The individual should have experience in dealing with individuals at multiple levels of the organization. Key to success in the position and the company is too "live" the culture and core values of the Company. This position offers the opportunity to play a key role in supporting customer success, strengthening strategic relationships, and driving the continued growth of the business.
What you'll be responsible for in this role:

• Manage customer projects from sales through completion.
• Coordinate cross-functional teams including Sales, Product Management, Operations, and Field Service.
• Develop project timelines, milestones, and deliverables.

• Communicate with contractors and GCs, and customer project managers.
• Monitor project progress, identify risks, and implement corrective actions.
• Serve as the primary point of contact for customers during project execution.

• Facilitate project status meetings and communicate updates to the Regional Sales Team.
• Track project open action items, scope changes, and open work authorizations for field work to be performed.
• Ensure customer requirements are clearly documented and understood.
• Support sales teams with project planning, scheduling, and implementation strategies.
• Maintain accurate project documentation and reporting.
• Drive continuous improvement initiatives to enhance project delivery and customer satisfaction.

• Revise and coordinate on-site resolution of issues. Coordinate with field service and factory resources to speed issue resolution.
• Coordinate equipment arrival with the customer schedule.
• Track parts orders and shipments.
• Walk jobs as needed before grand opening to ensure all equipment is installed properly and complete.

What are the basic qualifications?

• A bachelor's degree in Management, Business Administration, or a related field and 2 years or experience in project management, sales operations, account management, or related roles OR 5+ years of experience in project management, sales operations, account management, or related roles.

What are the preferred qualifications?

• Experience managing complex customer projects in manufacturing, retail, refrigeration, construction, or industrial environments preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and presentation abilities.
• Proficiency with Microsoft Office, CRM systems, and project management software.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

• Minimum of 3-5 years of progressive experience and responsibilities should include technical or construction related support in a retail environment.

To be a great fit for this role:

• Leadership: a demonstrated ability to lead people and get results through others.
• Planning: an ability to develop and execute effective action plans to achieve results.

• Employee training and development.

• Ability to influence without direct authority.

• Measurement of performance to goals and standards.
• Systems and continuous improvement orientation.
• Quality orientation and attention to detail.

• Experience working with major retail customers.

• Demonstrated ability to analyze problems drive to sustainable resolution.
• Strong interpersonal and communication skills.
• An ability to manage multiple priorities and adapt to changing situations.
• Strong team player.
• Strong interpersonal and negotiation skills, with the ability to establish and maintain effective working relationships with individuals at all levels within the organization.
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook).
• Ability to successfully manage multiple tasks and priorities and quickly adapt in a fast-paced high-energy environment.

How We Define Our Values and Why You Should Join Our Team:
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover for all of our key audiences: our shareholders, customers, prospective employees and especially ourselves.
These values must be expressed in our work and embody our actions, as they form the basis on which we do our jobs, make decisions, and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What's in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-Remote
#LI-JW2
Work Arrangement : Remote
Salary Range : $69,000.00 - $124,000.00
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.
This position may be located in: Americas : United States : Georgia : Atlanta || Americas : United States : Georgia : Conyers
Sub Division : Corporate
Job Requisition ID : 67222
Job Function :