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Implementation Manager Jobs in Cleveland, OH (NOW HIRING)

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Implementation Manager information

See Cleveland, OH salary details

$37.8K

$100.4K

$163K

How much do implementation manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for implementation manager in Cleveland, OH is $100,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $117,400.00 per year, depending on experience, location, and employer.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
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Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $100,426 per year, or $48.3 per hour.

Technical Implementation Engineer

STERIS Corporation

Mentor, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

STERIS rating

8.1

Company rating: 8.1 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

66th of 891 rated healthcare providers

Job description

Position Summary

The Software Integration Engineer (SIE) is responsible for effectively and remotely implementing, updating, maintaining and supporting STERIS ORI software products within hospital enterprise network environments. SIEs engage directly with Customer representatives to facilitate technical discussions, planning, and provide necessary technical and scope oversight. Their expertise in Unix/Linux systems, combined with their scripting skills, allows them to solve complex problems and ensures the overall success of the software integration into Customer environments.


SIEs will exhibit excellent problem-solving, troubleshooting, and communication skills. They adapt readily to evolving technologies, possess a passion for continuous learning, and a dedication to quality, improvement and a positive Customer experience. They are proactive, self-motivated, and possess strong analytical and organizational skills to manage multiple tasks effectively.

Note: This role is based in Mentor, Ohio and requires onsite attendance two days per week.

What You'll Do As A Software Implementation Engineer
  • Integrates the most advanced software and IT solutions for hospital enterprise network environments.
  • Configures, installs, monitors, and supports various STERIS information management products, while also addressing Customer cybersecurity, network and IT setups.
  • Directly works with Customers to set up remote access (VPN).
  • Writes and modifies software, scripts, and other code to make deployment of enterprise-wide software products more efficient
  • Provides advanced knowledge and experience in hospital-specific IT environments to guide Customers on deployment of software compliant with HIPAA.
  • Provide first-line and advanced application support via phone and e-mail. Resolves escalated (Tier 2 - Advanced) support and IT issues through systematic analysis of problems into root causes and mitigation.
  • Documents root cause and corrective action within escalated tickets. Creates and maintains software implementation and support documentation, mentors and trains other teammates in service engineering.
  • Evaluates new STERIS software and features, runs end-to-end tests and troubleshooting on STERIS and Customer systems as needed
  • Proactively becomes an expert user of the STERIS OR Integration products so that excellent support can be provided to Customers
  • Improves operations by conducting systems analysis, recommending changes in policies and procedures.
  • The above statements reflect a general detail of the job and shall not be considered a thorough description of all duties inherent in the job.
The Experience, Skills, and Abilities Needed

Required:

  • Bachelor's degree (4-year accredited degree) in Information Systems (IS), Computer Science (CS), Software Engineering, Technology, or equivalent required.
  • 4+ years in client-facing technical support or administration of complex IT solutions, experience with infrastructure and applications for Installation and Serviceability is desirable.
  • 2+ years' experience with HIPAA, medical environment (EMR, HL7, PACS/DICOM, VNAs), Imaging and Clinical (surgical) workflows and FDA regulatory compliance preferred.
  • Practical knowledge of Networking, especially around network components, topologies, and access. Strong knowledge in TCP/IP, certificate/key management, remote access through VPN and/or similar protocols
  • Strong knowledge of Linux/Unix Operating systems.
  • Fluency in Linux command line to execute GNU and Unix commands.
  • Expert on Linux topics such filesystems, monitoring system processes, managing permissions/ownership and maintaining system security.
  • Proficient in creating, managing, and maintaining cronjobs for system scheduled tasks.
  • RedHat system administration certificate (RHCSA) or CompTIA Linux+ is a plus.
  • Strong experience in interpreting, analyzing, and managing system logs to identify any system performance issue.
  • Proficient in writing and debugging bash scripts. Proven ability to test scripts in various environments with strong knowledge of security best practices in scripting.
  • Familiarity and working knowledge of using Ansible
  • Experience in Docker architecture with an understanding of containerization principles, including running, and managing Docker containers and images is highly desirable.

Specific skills and/or business competencies:

  • Must possess good interpersonal and communication skills to effectively communicate with customers in person, via phone, text, Skype, and via email.
  • Strong passion for helping people solve problems
  • Skilled at explaining technical concepts to non-technical people in a way that they understand
  • Friendly demeanor and a desire to work with customers
  • Excellent problem troubleshooting and solving skills
  • Understand and update JavaScript, CSS, XML, HL7, Json and other configuration file types
  • Knowledge of Healthcare domain and Operating Room workflow preferred.
What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

  • Market Competitive Pay
  • Extensive Paid Time Off and (9) added Holidays
  • Excellent Healthcare, Dental and Vision Benefits
  • Long/Short Term Disability Coverage
  • 401(k) with a company match
  • Maternity and Paternity Leave
  • Additional add-on benefits/discounts for programs such as Pet Insurance
  • Tuition Reimbursement and continued education programs
  • Excellent opportunities for advancement in a stable long-term career.


#LI-HS1
#LI-Hybrid

Pay range for this opportunity is $100,000-$115,000, depending on experience and skillset. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Employment Type: FULL_TIME

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