Implementation Associate Jobs in Cleveland, OH (NOW HIRING)

Implementation Specialist at Ahola

The Implementation Specialist will work closely with the Sales, Training and Operation teams to ensure the high quality of implementations, evaluations, assessments needed to meet require timelines. An Implementation Specialist will provide support for all team members and projects.

Why work at Ahola?

Ahola, a third-generation family-owned business, brings more than 55 years of expertise in payroll, tax, and HR services, having supported over 10,000 small businesses nationwide. We pride ourselves on offering easy-to-use payroll and HR technology solutions coupled with personalized, dedicated support.

At Ahola, we're more than just colleagues-we're a diverse team that embraces authenticity and camaraderie. We celebrate each other's achievements and support one another through challenges, fostering a positive and fun work environment that extends to our clients.

What You'll Do as an Implementation Specialist at Ahola

• Implements new client products and services as it relates to Aholas HCM platform.
• Uses multiple conversion programs or templates to load employee's data into isolved.
• Accurately enters all data, verifying totals to client's balance.
• Provide client support via phone or email.
• Helps identify and can articulate client needs.
• Provides continuous updates throughout the implementation process.
• Maintains and monitors all implementation timelines.
• Ensures all timelines are met.
• Identifies system issues and documents them in Ahola's tracking systems.
• Performs client satisfaction check post implementation.
• Maintains a strong, consistent working relationship with other departments.
• Provides in-depth client support.
• Stays current with all payroll, timekeeping, benefits, and tax laws.
• Attends company provided training and seminars provided by professional associations.
• Analyzes internal processes looking for ways to continuously improve internal processes.
• Asist with the development and implementation of best practice procedures for new Implementation Specialists.
• Performs other duties as assigned.

The Experience You'll Need

• Associates Degree
• 3-5 years of HCM, Benefits, Payroll, and/or Timekeeping experience
• Minimum 2 years of payroll/HCM implementation experience
• Will consider 5 years of experience in lieu of degree.

What we look for in a candidate for this role:

• Detail-oriented with strong time management; able to manage multiple projects simultaneously
• Proven ability to drive client engagement and build strong relationships
• Skilled in conflict resolution and creative, results-oriented problem solving
• Strong technical aptitude, including advanced Excel and CRM tools
• Excellent written and verbal communication skills
• Highly organized with strong follow-through and accountability
• Passionate about delivering exceptional customer service
• Ability to teach and support users with varying levels of technical proficiency
• Effective at addressing customer needs while promoting organizational values
• Demonstrates strong work ethic and commitment to continuous improvement
• Receptive to feedback; thrives in goal-based, team-driven environments
• Able to work both independently and collaboratively
• Innovative, resourceful, and proactive in approach
• Resilient and positive when navigating challenges

In addition to our family-like culture, Ahola provides a variety of perks and benefits.

Time Off

• Company Paid Holidays (7 days)
• Paid Time Off (5 days)
• Accrued Tiered Vacation Time
• Paid Volunteer Time Off (3 days)
• Birthday Paid Time Off (1 day)

Benefits

• Medical, Dental, and Vision
• Company-Paid Life Insurance and Short-Term Disability
• Company-Paid Employee Assistance Plan

Perks

• Monthly Employee Engagement Events
• Company-Paid Employee Store
• Fitness Reimbursement

Compensation

• Semi-Annual Performance Bonuses
• 401(k) with Employer Matching Contribution
• Professional Development Reimbursement and Advancement Opportunities.

The Interview Process

• Phone interview with Ahola HR
• In-person interview with Management
• Virtual Interview with Department Team Members

Questions about our Implementation Specialist role? Contact us at careers@ahola.com !

The AHOLA Corporation provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.