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Implementation Manager Jobs in New Jersey (NOW HIRING)

Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and helping organizations navigate the complex communications and connectivity landscape. As a Software ...

Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and helping organizations navigate the complex communications and connectivity landscape. As a Software ...

Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and helping organizations navigate the complex communications and connectivity landscape. As a Software ...

The ideal Implementation Manager candidate will oversee the project delivery and implementation of new technical systems and solutions throughout the technology organization. This role is expected to ...

The ideal Implementation Manager candidate will oversee the project delivery and implementation of new technical systems and solutions throughout the technology organization. This role is expected to ...

The ideal Implementation Manager candidate will oversee the project delivery and implementation of new technical systems and solutions throughout the technology organization. This role is expected to ...

The ideal Implementation Manager candidate will oversee the project delivery and implementation of new technical systems and solutions throughout the technology organization. This role is expected to ...

NJ

$140K - $175K/yr

Your role as a Client Implementation Manager sits at the center of our US FinTech growth aspiration--owning the safe, scalable delivery of multi-layered transaction banking and API led integrations ...

As a SaaS Implementation Manager , you will act as both a project leader and an expert advisor, guiding customers through the entire implementation lifecycle of Binocs. Your mission will be to tailor ...

Purpose of the role To manage the scoping and implementation of products and services for newly onboarded and existing clients globally, helping clients leverage our product capabilities and ...

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Implementation Manager information

See New Jersey salary details

$39.6K

$105.1K

$170.6K

How much do implementation manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for implementation manager in New Jersey is $105,095.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $122,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries tend to be higher, and additional compensation may include bonuses or benefits. Strong project management skills and certifications like PMP can also influence earning potential.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

Is implementation manager the same as project manager?

An Implementation Manager focuses on overseeing the deployment of products or systems within an organization, ensuring that solutions are delivered on time and meet client requirements. A Project Manager generally manages the planning, execution, and completion of projects across various domains, which may include multiple implementations. While both roles involve project coordination, Implementation Managers specialize in the successful rollout of specific solutions, often requiring technical knowledge and client communication skills.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

What are the most commonly searched types of Implementation jobs in New Jersey? The most popular types of Implementation jobs in New Jersey are:
What are popular job titles related to Implementation Manager jobs in New Jersey? For Implementation Manager jobs in New Jersey, the most frequently searched job titles are:
What job categories do people searching Implementation Manager jobs in New Jersey look for? The top searched job categories for Implementation Manager jobs in New Jersey are:
What cities in New Jersey are hiring for Implementation Manager jobs? Cities in New Jersey with the most Implementation Manager job openings:
Infographic showing various Implementation Manager job openings in New Jersey as of July 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $105,095 per year, or $50.5 per hour.

Implementation Manager

MetTel

Holmdel, NJ

Other

Re-posted 11 days ago


Job description

Implementation Manager 

At MetTel, we take pride in delivering exceptional customer experiences and helping organizations navigate the complex communications and connectivity landscape. As a Software Implementation Manager, you will play a critical role in shaping each customer's journey from day one.

As the first dedicated point of contact following contract execution, you will lead customers through the onboarding and implementation process, ensuring a seamless transition from sales to operational success. Within the Customer Onboarding team, you will own the end-to-end implementation experience, guiding customers through the setup and configuration of MetTel's Bruin-powered platform, driving adoption, and accelerating time-to-value.

This highly visible, customer-facing role combines relationship management, project leadership, and SaaS implementation expertise. You will manage onboarding projects from kickoff through successful handoff to New Client Services (NCS), ensuring customers are positioned for long-term success.

Our Implementation Managers currently onboard an average of four to six new customers per month, with project volume expected to increase as additional products are integrated into the team's scope. If you thrive in a fast-paced environment, enjoy managing complex implementations, and are passionate about delivering outstanding customer experiences, we'd love to hear from you.

Key Responsibilities

Customer Onboarding & Project Management

  • Manage end-to-end onboarding and implementation projects from kickoff through successful transition to New Client Services (NCS).
  • Partner closely with customers to define project scope, timelines, milestones, and desired outcomes.
  • Drive customer readiness and platform adoption through effective onboarding strategies.
  • Maintain clear project plans and execute a consistent cadence of status updates, action items, and stakeholder communications.
  • Manage multiple customer implementations simultaneously while ensuring high-quality execution and customer satisfaction.
  • Gather and communicate customer feedback and implementation insights to internal teams to support continuous improvement.

Customer Relationship Management

  • Serve as the primary customer contact throughout the onboarding lifecycle, delivering a professional, consultative, and welcoming experience.
  • Build trusted relationships with customer stakeholders at all levels, from operational teams to executive leadership.
  • Set clear expectations, proactively communicate progress, and advocate for customer needs across the organization.
  • Act as the first point of escalation, resolving issues and removing obstacles to ensure customer success.
  • Develop strong working relationships with customer project managers, technical teams, and business stakeholders.

SaaS Implementation & Platform Enablement

  • Lead the setup, configuration, and deployment of customer accounts within MetTel's Bruin platform.
  • Translate customer requirements and contractual commitments into accurate platform configurations.
  • Conduct customer training sessions to drive user adoption and long-term self-sufficiency.
  • Troubleshoot implementation issues and coordinate with technical teams to quickly resolve configuration or integration challenges.
  • Ensure customers are fully prepared to leverage the platform upon completion of onboarding.

Execution & Operational Excellence

  • Drive urgency throughout the onboarding process, proactively identifying and removing blockers to minimize implementation timelines.
  • Coordinate cross-functional teams to ensure timely delivery of onboarding milestones.
  • Partner closely with Sales, New Client Services, and technical teams to deliver a seamless customer experience.
  • Maintain accountability for project outcomes, adoption metrics, and successful customer transitions.

Qualifications

Required

  • Bachelor's degree required.
  • 5+ years of experience in software implementation, project management, customer success, professional services, management consulting, or a related client-facing role.
  • Demonstrated experience leading complex projects with cross-functional stakeholders from initiation through completion.
  • Strong customer-facing communication and relationship management skills.
  • Proven ability to manage multiple concurrent projects while maintaining exceptional attention to detail.
  • Excellent organizational, written, and verbal communication skills.
  • Experience working with technical teams and translating customer requirements into successful solutions.
  • Ability to thrive in fast-paced, high-growth environments with a strong sense of ownership and accountability.

Preferred

  • Experience working in B2B SaaS environments.
  • Familiarity with customer onboarding, software deployment, and enterprise implementation methodologies.
  • Experience training end users and driving technology adoption.

Success in This Role

The ideal candidate combines project management discipline, customer-centric relationship building, and technical problem-solving. You are highly organized, proactive, and able to navigate complex stakeholder environments while delivering a best-in-class onboarding experience that sets customers up for long-term success.

To learn more about our company, visit us at our website at MetTel | Business Telecom Voice, Network & Mobility Services

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $100,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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