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Implementation Account Manager Jobs in Connecticut

PBIRx, Inc.

Implementation Coordinator

Shelton, CT · On-site

Report to the Director, Account Management * Coordinate end-to-end implementation activities for new and renewing pharmacy benefit clients * Serve as a primary point of contact for implementation ...

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Implementation Account Manager information

What is an implementation account manager?

An Implementation Account Manager is a professional responsible for overseeing the onboarding and successful setup of new clients or accounts for a company’s products or services. They act as a liaison between clients and internal teams, ensuring smooth integration, addressing client needs, and resolving any issues that arise during the implementation process. Their goal is to ensure clients experience a seamless transition and are satisfied with the company’s solutions, setting the stage for long-term relationships.

What are the key skills and qualifications needed to thrive as an implementation account manager?

To thrive as an Implementation Account Manager, you need strong project management, client relationship, and problem-solving skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, project management tools like Asana or Trello, and data analysis systems is commonly required. Exceptional communication, organization, and adaptability help you manage client expectations and navigate changing project requirements. These abilities are crucial for ensuring successful client onboarding, smooth solution deployment, and sustained client satisfaction.

How does an implementation account manager typically collaborate with cross-functional teams during a client onboarding project?

Implementation Account Managers regularly coordinate with sales, product, technical support, and customer success teams to ensure a seamless client onboarding experience. They serve as the main point of contact, translating client requirements into actionable tasks for internal teams, and troubleshooting any issues that arise. Effective communication and project management are essential, as the role involves balancing client expectations with internal capabilities and timelines. Successful collaboration not only ensures a smooth implementation but also sets the foundation for long-term client satisfaction.

What is the difference between Implementation Account Manager vs Customer Success Manager?

AspectImplementation Account ManagerCustomer Success Manager
Primary FocusOnboarding and implementing products/services for new clientsOn ongoing client retention and satisfaction
Work EnvironmentProject-based, often during initial deploymentRelationship management over time
Required CredentialsRelevant industry certifications, technical knowledgeCustomer service, communication skills
Employer & Industry UsageTech, SaaS, IT servicesTech, SaaS, consulting

While both roles involve client interaction, Implementation Account Managers focus on deploying products and ensuring successful onboarding, whereas Customer Success Managers work to maintain long-term client relationships and satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

What type of implementation account manager makes the most money?

Implementation account managers with specialized skills in complex software systems, project management, and certifications such as PMP or Six Sigma tend to earn higher salaries. Those working in industries like technology, finance, or healthcare, and managing large or enterprise clients, also typically earn more due to increased responsibility and scope.

What are popular job titles related to Implementation Account Manager jobs in Connecticut?

For Implementation Account Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Implementation Account Manager jobs in Connecticut look for?

The top searched job categories for Implementation Account Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Implementation Account Manager jobs?

Cities in Connecticut with the most Implementation Account Manager job openings:

Implementation Account Manager jobs near you
Infographic showing various Implementation Account Manager job openings in Connecticut as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Account Manager / IDD / Long-Term Care Pharmacy

Hartford, CT • On-site

BrightSpring Health Services
Health Care and Social Assistance • 10K+ employees
Learn more about BrightSpring Health Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

BrightSpring Health Services rating

4.9

Company rating: 4.9 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

Job description

Pharmacy Alternatives


Under the general direction of the Director, Account Management, the Account Manager delivers on the company’s value proposition to its Individuals with Developmental Disabilities (IDD) clients. Cultivates and maintains on-going strategic client relationships and partnerships within the organization to achieve the revenue, growth, and retention goals of PharMerica/Pharmacy Alternatives.  Ensures retention of assigned book of business and drives resident adoption.

This position is 75% travel within the territory: Connecticut/Northeastern USA area

Applicants can reside within the territory

Schedule: Monday - Friday, hours depend on the business needs

The ideal candidate will have 3 or more years’ experience in client management/retention or sales in Long-Term Care, facilities with Individuals with Developmental Disabilities (IDD), or related industries

We offer:

Competitive pay

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment


  • Works with the Director, Account Management in developing strategies that result in retention of assigned PharMerica/Pharmacy Alternative Clients
  • Works with the IDD team to manage PharMerica’s/Pharmacy Alternatives’ clients and customers.
  • Conducts and documents meetings with assigned clients
  • Works directly with key PharMerica/Pharmacy Alternatives teams to deliver on client commitments and to meet service-level agreements.  
  • Owns client issue escalation and resolution process.
  • Prepares for and participates in a client review process to include maintaining documents for such review.
  • Documents Client retention, upselling activities, and interactions, in PharMerica’s/Pharmacy Alternatives’ designated CRM platform
  • Owns proving insight and recommendations on pricing negotiation and contract renewals.
  • Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.
  • Prepares quarterly business review materials and client engagement call materials as assigned.
  • Conducts routine client-facing training for PMC/PAL products, tools and resources.
  • Provides educational materials to facilitate compliance with PMC procedures, tools and resources.
  • Supports solution selling or up-selling of PMC/PAL products and services.
  • Ensures an overall positive experience for the assigned client base.
  • Works collaboratively with clients and key PharMerica/Pharmacy Alternatives management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions.
  • Compiles Client reports and assists with CRM data management and issue resolution management.
  • Attend PharMerica corporate/networking events and conferences, as needed.
  • Mentor other associates as needed or required
  • Performs other tasks as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education/Learning Experience
  • Required: Bachelor’s Degree in business or related field
  • Desired: MBA
  • Work Experience
  • Required: 3 or more years’ experience in client management or sales in Long-Term Care or related industries
  • Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
  • Skills/Knowledge
  • Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
  • Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing
  • Licenses/Certifications
  • Required: N/A
  • Behavior Competencies

Required: customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge


Pharmacy Alternatives, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacysolutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care.Our state-of-the-art approach includes packaging technology specially designed for the population we serve and electronic medication management that helps people live their best lives.For more information, please visit www.pharmacyalternatives.com. Follow us on Facebook and LinkedIn.
  • Standing
  • Sitting
  • Walking
  • Lifting
  • Travel 60%

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


USD $75,000.00 - $85,000.00 / Year

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