Imcom Jobs (NOW HIRING)

Overview

We are currently recruiting for a Customer Service Liaison-Program Manager to spearhead our initiatives under the IMCOM G9 Technology Services' project. This pivotal role involves leading efforts in cybersecurity engineering and IT project management, with a particular emphasis on the Risk Management Framework (RMF). The position plays a crucial part in supporting the Family, Morale, Welfare, and Recreation (FMWR) mission, a key component in maintaining the welfare of Soldiers and Families across numerous garrisons and FMWR facilities. As a Customer Service Liaison-Program Manager, you will be tasked with comprehensive management and oversight of various IT projects. This includes ensuring that all activities are in strict alignment with the requirements of the FUNDS IT systems. A significant aspect of your role will be to ensure full compliance with government standards and policies, particularly those related to cybersecurity and the Risk Management Framework. You will serve as the principal point of contact and communication between the project team and government representatives, ensuring that all aspects of the project align with the strategic objectives of IMCOM G9. Your role involves managing, coordinating, and supervising a range of functions from technical support to project execution, maintaining the highest standards of quality and efficiency.

This position demands a high level of expertise in IT project management, particularly in environments that require adherence to strict cybersecurity protocols and compliance frameworks. Your leadership will be instrumental in driving the project to successful completion, upholding the mission to support Soldiers and their Families effectively.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Responsibilities

RESPONSIBILITIES

• Accountable for end-to-end management of cybersecurity and IT projects within an Agile framework, ensuring alignment with RMF and other compliance frameworks.
• Manages IT project milestones and expectations
• Creates functional and technical documentation
• Ensures project disciplines are followed
• Oversees fiscal, operational, administrative, and human resources aspects of the project.
• Serves as the primary liaison and point of escalation between the Contractor and Government entities, including issue resolution and contractual discussions.
• Coordinates and leads Agile ceremonies and ensures effective communication with all stakeholders, including the Contracting Officer and Contracting Officer’s Representative.
• Ensures strict adherence to the contract's requirements, focusing on Agile compliance and alignment with organizational objectives.
• Manages project deliverables, performance metrics, and reporting as per contract specifications.

REQUIRED QUALIFICATIONS

• 5 years’ experience in Risk Management Framework (RMF) in complex network and systems environments
• Extensive knowledge of policies, directives, and regulatory guidance in the cybersecurity field
• Program Management Professional (PMP)
• DoD Cyberspace Workforce qualification requirement: Intermediate, as defined by DoDM 8140.03
• Knowledge and experience with technologies such as cloud computing environments, cybersecurity infrastructure, forensic analytics, and DoD Public Key Infrastructure

DESIRED QUALIFICATIONS

• Advanced understanding and practical experience in implementing and managing the RMF and FISMA processes, particularly in complex networks and systems environments
• Demonstrated ability to translate security policies, implementation guidance, and requirements into effective cybersecurity engineering solutions
• Experience with IT project management in a government or military setting with an emphasis on cybersecurity and compliance projects
• Experience in developing and managing Plan of Action & Milestones (POA&M) and familiarity with RMF workflow tools like Enterprise Mission Assurance Support Service (eMASS)
• Strong project management skills, ideally validated by an advanced project management certification such as PMP (Project Management Professional)

Qualifications

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: JBSA Fort Sam Houston, TX
• Type of environment: Varies
• Noise level: (Low, Medium, High) Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizen
• Must be able to pass a NACI background check

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.