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Ikea Customer Service Jobs (NOW HIRING)

IKEA

Customer Service Associate (Childcare)

Costa Mesa, CA · On-site

$15.25 - $21.25/hr

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday ... customers: we set up services, gather feedback and make things right! Our modus operandi is to ...

IKEA

Customer Coordinator

Emeryville, CA · On-site

$24.72 - $28.43/hr

Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services. * When needed, offer alternative solutions that meet the needs of ...

IKEA

Customer Resolutions Specialist

Oak Creek, WI · On-site

$19.96 - $28.20/hr

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi ...

Ingka External

Customer Coordinator

Emeryville, CA · On-site

$24.72 - $28.43/hr

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi ...

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How much do ikea customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for ikea customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What types of customer interactions and challenges can I expect in an Ikea Customer Service role?

As an Ikea Customer Service representative, you will assist customers with a wide range of inquiries, including product information, order status, returns, and in-store navigation. Common challenges include managing high volumes of customers during peak hours, handling complaints or complex issues, and finding solutions that align with company policies. You'll work closely with colleagues across departments, such as sales, logistics, and inventory, to resolve customer issues promptly. The role offers a dynamic environment where proactive problem-solving and teamwork are key to ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive in the Ikea Customer Service position, and why are they important?

To thrive as an Ikea Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and basic computer software is typically required to process transactions and handle inquiries efficiently. Exceptional interpersonal skills, patience, and a collaborative attitude help you stand out in delivering excellent service. These qualities are essential for ensuring customer satisfaction, quickly resolving issues, and upholding Ikea's well-known customer experience standards.

What is an Ikea Customer Service job?

An Ikea Customer Service job involves assisting customers with inquiries, resolving issues, processing returns, and providing product information. Employees in this role communicate through phone, email, or in person at Ikea stores to ensure a positive shopping experience. They also help with order tracking, assembly guidance, and addressing customer concerns effectively. Strong communication and problem-solving skills are essential for success in this role.

What cities are hiring for Ikea Customer Service jobs? Cities with the most Ikea Customer Service job openings:
What are the most commonly searched types of Ikea Customer Service jobs? The most popular types of Ikea Customer Service jobs are:
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Ikea Customer Service jobs near you
Infographic showing various Ikea Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Associate (Childcare)

Customer Service Associate (Childcare)

IKEA

Costa Mesa, CA • On-site

$15.25 - $21.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Children's Activity Area Associate

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

At IKEA, we are a very family-friendly retailer, that's why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own. As a Children's Activity Area Associate, you will:

  • Contribute to creating a pleasant and safe environment for the children that visit our play facility.
  • Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment.
  • Participate in the planning and execution of children's activities both in and outside of Småland.
  • Build meaningful and empathetic relationships with children and their caretakers.
  • Strictly adhere to all IKEA play facility and safety & security policy and procedures.
  • Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed.

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

• Experience in retail or childcare preferred. - CPR and First Aid certification training provided. Requirements: - Physical Demands: Lifting and Carrying Occasionally (1-25lbs).

JOB TYPE: Permanent – Part-Time (limited benefits) HOURS: 12–20 hrs/week (PT) PAY RATE: $19.50 SHIFT: Retail Environment; must be able to work nights & weekends. At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

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