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$17.5K

$83.6K

$188K

How much do ice data services jobs pay per year?

As of Aug 12, 2026, the average yearly pay for ice data services in the United States is $83,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $124,500.00 per year, depending on experience, location, and employer.

How does working at Ice Data Services typically involve collaboration with other teams or departments?

At ICE Data Services, professionals often collaborate closely with teams such as technology, product development, sales, and client support to deliver accurate and timely market data solutions. This cross-functional teamwork is essential for ensuring that data products meet client needs and regulatory requirements. Employees regularly participate in project meetings, product launches, and troubleshooting sessions, where clear communication and a willingness to share expertise are highly valued. This collaborative environment not only enhances service quality but also provides opportunities to learn from colleagues across different disciplines.

What is the difference between Ice Data Services vs Data Analyst?

AspectIce Data ServicesData Analyst
Required CredentialsBachelor's degree, industry certifications (e.g., CFA, FRM)Bachelor's or master's in data science, statistics, or related fields
Work EnvironmentFinancial services, data providers, trading platformsVarious industries including finance, marketing, healthcare
Employer & Industry UsageFinancial institutions, commodity markets, data vendorsCorporations, consulting firms, government agencies
Common Search & Comparison IntentUnderstanding roles in financial data servicesCareer options, job responsibilities, skills required

Ice Data Services primarily provides financial data and analytics to support trading and investment decisions within the financial industry. Data Analysts interpret data to inform business strategies across various sectors. While both roles involve working with data, Ice Data Services focuses on data provision and financial markets, whereas Data Analysts focus on analyzing data to generate insights for diverse industries.

What is Ice Data Services?

ICE Data Services is a division of Intercontinental Exchange (ICE) that provides comprehensive financial market data, analytics, and related services to financial institutions, traders, and investors worldwide. Their offerings include real-time and historical data on equities, fixed income, commodities, derivatives, and foreign exchange markets. ICE Data Services also delivers pricing, valuation, reference data, and risk management tools, helping clients make informed investment and trading decisions. The service is widely used by banks, asset managers, and other financial professionals to support compliance, research, and operational needs.

What are the key skills and qualifications needed to thrive as an Ice Data Services professional, and why are they important?

To thrive at Ice Data Services, you need strong analytical skills, a solid background in finance or data science, and typically a relevant degree such as finance, economics, or computer science. Familiarity with financial data platforms, market data feeds, and proficiency in tools like Excel, SQL, or Python are commonly required, along with knowledge of industry-specific certifications such as CFA or FRM. Excellent attention to detail, communication skills, and the ability to manage multiple tasks make professionals stand out in this field. These skills ensure accurate data delivery, effective client solutions, and high performance in the fast-paced financial information industry.
More about Ice Data Services jobs
What cities are hiring for Ice Data Services jobs? Cities with the most Ice Data Services job openings:
What job categories do people searching Ice Data Services jobs look for? The top searched job categories for Ice Data Services jobs are:
Ice Data Services jobs near you
Infographic showing various Ice Data Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,595 per year, or $40.2 per hour.

Client Support Specialist, Data Services

Intercontinental Exchange Holdings, Inc.

Jacksonville, FL • On-site

Full-time

Re-posted 21 days ago

Job description

Overview
Job Purpose
ICE Data Services, a leading provider of financial market data, is seeking a dynamic Client Support Specialist to join our team. This role is a key part of our global, front-line support organization, delivering high-quality technical support, financial data, and client service to customers worldwide. The position involves troubleshooting client inquiries and collaborating closely with internal teams and stakeholders to ensure timely and effective resolution.
The ideal candidate brings a strong combination of technical expertise, client-facing experience, and an understanding of financial markets. This role requires working closely with global clients and cross-functional support teams on a broad range of critical activities to ensure a seamless and high-quality client experience.
Responsibilities
  • Troubleshoot and resolve client issues efficiently using internal tools, knowledge bases, and financial data knowledge to identify root causes
  • Accurately log, track, and manage all client interactions and case details within the CRM system (Salesforce)
  • Identify and escalate complex, high-impact, or systemic issues to appropriate internal teams, ensuring timely follow-up and clear client communication
  • Support first-contact resolution goals while maintaining high standards of client service and satisfaction
  • Analyze data to validate issues, identify discrepancies, and support resolution efforts
  • Partner with cross-functional teams to drive issue resolution and improve client outcomes
  • Contribute to updating documentation, workflow mapping, and continuous improvement initiatives across client support and data operations
  • Assist in data validation, reconciliation, and quality assurance efforts to ensure accuracy and reliability of financial datasets

Preferred Knowledge and Experience
  • Bachelor's degree in Business, Finance, Economics, Information Technology, or a related field
  • 2+ years of experience in client support, data operations, or financial services preferred
  • Exceptional written and verbal communication skills in English with the ability to clearly convey technical and non-technical information to diverse audiences
  • Strong organizational and time management skills with the ability to prioritize competing tasks and meet deadlines in a fast-paced environment
  • Proven ability to collaborate across teams and adapt quickly in a dynamic, global environment
  • Strong analytical and problem-solving capabilities, particularly in diagnosing data and system-related issues
  • Experience working with CRM or ticketing systems (e.g., Salesforce, ServiceNow)
  • Client-focused mindset with a proactive, detail-oriented approach to issue resolution
  • Proficiency in Microsoft Office Suite, with advanced skills in Excel (data analysis, pivot tables, lookups, etc.)
  • Demonstrate strong familiarity with financial markets and data terminology, including fixed income, equities, derivatives, and market data concepts; effectively interpret and support instrument-level data in a client-facing environment
  • Demonstrate proficiency with AI tools and workflows beyond basic productivity use, including applying AI to automate processes, analyze data, and develop practical business solutions

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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