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Infographic showing various Ice Data job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Client Support Specialist II - Data Services

Intercontinental Exchange Holdings, Inc.

Atlanta, GA • On-site

Other

Re-posted 19 days ago

Job description

Client Support Specialist Ii

ICE Data Services is looking for a dynamic Client Support Specialist II to join our team. The position is an integral part of our front-line support team focused on real-time market data products. The ideal candidate will have a mix of strong technical skills and client facing experience.

Responsibilities

  • Provide exceptional overall client experience to clients using time-sensitive, mission critical applications
  • Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support
  • Thoroughly diagnose technical problems and communicate solutions to customers
  • Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests
  • Gain a deep understanding of ICE Data Services market data products, architecture, and customer base.
  • Work closely with product, development, and QA to serve as the voice of the customer internally and drive resolution of issues
  • Identify trends to address with the client or internally to improve client experience and workflow
  • Strong aptitude to troubleshoot and solve problems
  • Strong customer facing communication skills (written and verbal)
  • Ability to multitask and pay attention to details

Knowledge and Experience

  • Bachelor's degree
  • 3+ years of experience in a client facing role is desirable although a strong candidate with lesser experience will be considered
  • Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional
  • Strong customer facing communication skills
  • Strong aptitude to troubleshoot and solve problems
  • Understanding of networks and a thorough understanding of core computing concepts (CPU's, memory, I/O, etc.)
  • Knowledge of Unix, Unix power tools, Unix scripting (proficiency of 7+ on a scale of 10) is desirable
  • Exposure to front office trading/market data environments, ideally in a client/business facing role is desirable
  • Knowledge of financial markets and associated terminology is beneficial

Schedule

This role requires in-office 5 days per week.

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