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It Service Engineer Jobs (NOW HIRING)

TekGarden

Senior IT Service Engineer

Candler, NC

The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed service clients. With a focus on Tier 3 technical issues and a deep understanding of the ...

TSMC

Fab IT Service Engineer

Austin, TX · On-site

The Fab IT Service Engineer will play a key role in the IT operations team, ensuring a modern and efficient IT workplace for internal customers while collaborating with various stakeholders to ...

Executech

Senior IT Service Engineer

Salt Lake City, UT · On-site +1

$80K - $110K/yr

Role Summary The Senior Service Engineer is the highest level of escalation within reactive support ... IT support experience (MSP experience strongly preferred). * Broad, advanced competence across MSP ...

Executech

IT Service Engineer II

Phoenix, AZ · On-site

$60K - $80K/yr

Role Summary The Service Engineer II independently resolves more complex issues and assumes full ... IT support experience with increasing complexity (MSP experience strongly preferred). * Strong ...

Executech

IT Service Engineer II

Spokane Valley, WA · On-site

$28.85 - $38.46/hr

Role Summary The Service Engineer II independently resolves more complex issues and assumes full ... IT support experience with increasing complexity (MSP experience strongly preferred). * Strong ...

Executech

IT Service Engineer II

Richland, WA · On-site

$28.85 - $38.46/hr

Role Summary The Service Engineer II independently resolves more complex issues and assumes full ... IT support experience with increasing complexity (MSP experience strongly preferred). * Strong ...

Executech

IT Service Engineer II

Lynnwood, WA · On-site

$29 - $38/hr

Role Summary The Service Engineer II independently resolves more complex issues and assumes full ... IT support experience with increasing complexity (MSP experience strongly preferred). * Strong ...

Executech

IT Service Engineer II - Onsite

Grand Lake, CO · On-site

$60K - $80K/yr

Role Summary The onsite Service Engineer II independently resolves more complex issues and assumes ... IT support experience with increasing complexity (MSP experience strongly preferred). * Strong ...

Executech

IT Service Engineer II - Onsite

Winter Park, CO · On-site

$60K - $80K/yr

Role SummaryThe onsite Service Engineer II independently resolves more complex issues and assumes ... IT support experience with increasing complexity (MSP experience strongly preferred). * Strong ...

Executech

IT Service Engineer II - Onsite

Granby, CO · On-site

$60K - $80K/yr

Role Summary The onsite Service Engineer II independently resolves more complex issues and assumes ... IT support experience with increasing complexity (MSP experience strongly preferred). * Strong ...

Executech

IT Service Engineer II - Onsite

Grand Lake, CO · On-site

$60K - $80K/yr

Role SummaryThe onsite Service Engineer II independently resolves more complex issues and assumes ... IT support experience with increasing complexity (MSP experience strongly preferred). * Strong ...

AAC Inc.

IT Service Manager

Vienna, VA · On-site

AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations ... engineering, and infrastructure teams. • The ability to analyze metrics and operational data to ...

AAC Inc

IT Service Manager

Washington, DC

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... engineering, and infrastructure teams. · The ability to analyze metrics and operational data to ...

PTG

IT Service Manager

Tucson, AZ · On-site

Manager, Services We are looking for a highly skilled and experienced MSP Services Manager to lead ... Lead, mentor, and manage technical teams, including IT support, systems engineers, and NOC staff

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IT Service Engineer information

See salary details

$19

$40

$66

How much do it service engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What does an IT Service Engineer do?

An IT Service Engineer is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software for organizations. They provide technical support to end-users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their work often involves configuring new equipment, managing system updates, and responding to service requests to minimize downtime and improve productivity.

What are the key skills and qualifications needed to thrive as an IT Service Engineer?

To thrive as an IT Service Engineer, you need a solid understanding of computer systems, networking, troubleshooting, and typically a degree in computer science or a related field. Familiarity with operating systems (Windows, Linux), service management tools (like ServiceNow), and relevant certifications (such as CompTIA A+ or Microsoft Certified) is important. Strong problem-solving abilities, clear communication, and customer service orientation are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable IT operations within organizations.

What are some common challenges IT Service Engineers face when supporting end users, and how can these be effectively managed?

IT Service Engineers often encounter challenges such as troubleshooting complex technical issues remotely, managing multiple service requests simultaneously, and communicating technical solutions to users with varying levels of IT knowledge. To effectively manage these challenges, it's important to prioritize tasks based on urgency, maintain clear and patient communication, and stay updated with the latest troubleshooting tools and best practices. Collaborating with other IT team members and documenting recurring issues can also streamline problem resolution and enhance the overall support process.

What is the difference between It Service Engineer vs Network Support Technician?

It Service EngineerNetwork Support Technician
Designs, implements, and maintains IT systems and infrastructureProvides technical support and troubleshooting for network issues
Requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften holds similar certifications such as CompTIA Network+ or Cisco CCNA
Works in diverse environments including corporate, data centers, and service providersPrimarily works in corporate or enterprise network environments
Focuses on overall IT service delivery and system stabilityFocuses on network performance, security, and connectivity issues

While both roles require networking knowledge and certifications, an It Service Engineer has a broader scope, managing entire IT systems, whereas a Network Support Technician specializes in network-specific issues and support.

What states have the most It Service Engineer jobs?

States with the most job openings for It Service Engineer jobs include:

IT Service Engineer jobs near you
Infographic showing various It Service Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Senior IT Service Engineer

TekGarden

Candler, NC

Full-time

Retirement

Re-posted 17 days ago

Job description

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We are Seeking a Senior IT Service Engineer to join a leading Technology Services company in Asheville, NC! Perks include competitive salary, excellent benefits, matching 401K and more!<\/span>
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The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed service clients. With a focus on Tier 3 technical issues and a deep understanding of the technical environment of a key group of clients, the engineer will also assist with Tier 1 and Tier 2 issues and customer projects as needed.<\/span>
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Responsibilities:<\/span><\/b>
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The Senior IT Service Engineer:<\/span><\/b>
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  <\/span><\/span><\/span>Provides exceptional customer service and maintains a calm and professional tone in all customer communications.<\/span>
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  <\/span><\/span><\/span>Should generally not work on a trouble ticket for more than 4 hours without seeking escalation.<\/span>
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  <\/span><\/span><\/span>Be available in telephone queue to answer customer calls and assist with IT needs or direct customer to appropriate resource.<\/span>
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  <\/span><\/span><\/span>Serve as Tier 3 escalation within Service Group, has extensive customer and technical knowledge and enabling them to perform an assist on all task within the service group.<\/span>
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  <\/span><\/span><\/span>Participates in on\-call rotation.<\/span>
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  <\/span><\/span><\/span>Provides end user support for projects as assigned by service management in alignment with engineering needs.<\/span>
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  <\/span><\/span><\/span>Participates in back\-end execution of managed services projects at the direction of service management and engineering team.<\/span>
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  <\/span><\/span><\/span>Provides end user support for projects as assigned by service management in alignment with engineering needs.<\/span><\/p>\n

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Requirements<\/h3>


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Experience<\/span><\/u><\/b>
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  <\/span><\/span><\/span>Bachelor's Degree preferred, or High School Diploma required.<\/span>
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  <\/span><\/span><\/span>This position requires 5\-8 years of in Information Technology including end user, Windows server, Azure cloud, M365 and networking configuration and support.<\/span>
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  <\/span><\/span><\/span>Experience in an MSP and relevant tools including CW Manage, IT Glue and Kaysea VSA is preferred.<\/span>
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  <\/span><\/span><\/span>Experience with standard vendors (or similar tech) is preferred including Datto, Fortinet, SonicWall, StorageCraft and AppRiver is preferred.<\/span>
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  <\/span><\/span><\/span>The ability to provide excellent Customer Experience (CX) is essential.<\/span>
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  <\/span><\/span><\/span>Demonstrate proficient writing and speaking skills.<\/span>
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  <\/span><\/span><\/span>Must be proficient in Microsoft Office applications.<\/span>
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  <\/span><\/span><\/span>Comfort using a wide variety of IT\-specific applications.<\/span>
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Other Requirements<\/span><\/u><\/b>
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  <\/span><\/span><\/span>Must possess a valid driver's license.<\/span>
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  <\/span><\/span><\/span>Can successfully pass a drug screen and background check.<\/span>
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  <\/span><\/span><\/span>Must be able to see color to discern color\-coded wiring.<\/span>
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