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Ibm Support Jobs (NOW HIRING)

kgs

IBM Maximo Subject Matter Expert

Chantilly, VA · Remote

Support the deployment and configuration of IBM Maximo Application Suite (MAS) on Red Hat OpenShift container platforms, collaborating with infrastructure and DevOps teams to ensure stable and ...

kgs

IBM Maximo Subject Matter Expert

Chantilly, VA · Remote

Support the deployment and configuration of IBM Maximo Application Suite (MAS) on Red Hat OpenShift container platforms, collaborating with infrastructure and DevOps teams to ensure stable and ...

Strategic Systems

Infrastructure Analyst

Jersey City, NJ · On-site

$55 - $60/hr

Experience supporting IBM WebSphere Application Server (WAS) Network Deployment environments and clustered deployments. * Ability to install, configure, and maintain IBM fix packs, security patches ...

IntraEdge

Engineer II

Phoenix, AZ · On-site

$54.75 - $72.50/hr

Experience on supporting three tier architecture which includes exposure to databases such IBM DB2, Couchbase, Mongo, Redis etc. Certificate Management automation - Message signing, SSL, etc.

IntraEdge

Engineer II

Phoenix, AZ · On-site

$54.75 - $72.50/hr

Experience on supporting three tier architecture which includes exposure to databases such IBM DB2, Couchbase, Mongo, Redis etc. Certificate Management automation - Message signing, SSL, etc.

Arka Infotech Inc

IBM Websphere BPM

Charlotte, NC · On-site

IBM BPM Installation, Configuration, Support and Troubleshooting including Process Center, Process Server and Deployment manager. WebSphere Administration. Production Support Skills for the IBM BPM ...

Info-Ways

IBM BPM

Riverwoods, IL

IBM BPM Location: Riverwood, IL Duration: Fulltime BGV will be done for the selected candidates ... Lead and/or participate on project teams to support process change Effectively communicate with ...

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IBM Support information

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How much do ibm support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for ibm support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an IBM Support do?

A typical day for an IBM Support professional involves responding to client inquiries, diagnosing and troubleshooting technical problems, and providing solutions for IBM hardware or software issues via phone, email, or remote support tools. You may also collaborate with internal engineering teams, document issues and resolutions, and follow up with clients to ensure their systems are functioning smoothly. The role often requires managing multiple cases simultaneously and prioritizing urgent requests, offering a dynamic and engaging work environment. Working closely with both clients and colleagues helps develop deep expertise in IBM technologies and provides opportunities for professional growth in IT support and customer service.

What are the key skills and qualifications needed to thrive in an IBM Support role?

To thrive as an IBM Support professional, you need a strong technical background in IT systems, troubleshooting, and customer service, often supported by relevant degrees or certifications such as CompTIA, IBM Certified Specialist, or ITIL. Familiarity with IBM software and hardware solutions, ticketing systems, and remote diagnostic tools is typically required. Excellent problem-solving abilities, communication skills, and patience are key soft skills that enhance effectiveness in this role. These competencies ensure timely resolution of technical issues, high client satisfaction, and seamless operation of IBM systems for end-users.

What is an IBM Support?

An IBM Support job involves assisting customers with troubleshooting, technical issues, and product-related inquiries for IBM systems, software, and services. Support professionals diagnose problems, provide solutions, and escalate complex cases when necessary. They may work in various domains, such as hardware, cloud services, or software support, depending on the specific role. Strong communication, problem-solving skills, and knowledge of IBM technologies are essential for success in this role.

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IBM Support jobs near you
Infographic showing various Ibm Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

IT Infrastructure Engineer (DB2 Database Administrator - IBM z/OS)

Stratford Solutions Inc.

Manhattan, NY

$75K - $160K/yr

Full-time

Posted 2 days ago

New

Job description

Job Title: IT Infrastructure Engineer (DB2 Database Administrator – IBM z/OS)

Labor Category: Database Administrator (DB2)
Location: New York, NY
Job Type: Full-Time
Salary: $75K - $160K (Depending on the experience)

Position Overview

We are seeking an experienced DB2 Database Administrator (DBA) with strong expertise supporting IBM DB2 Version 12 (or higher) in an IBM z/OS mainframe environment. The selected candidate will be responsible for the administration, maintenance, performance tuning, recovery, and migration of mission-critical databases supporting the City's Payroll Management System (PMS), Pension Payroll Management System (PPMS), and Financial Management System (FMS).

The ideal candidate will have extensive experience in DB2 database administration, production support, disaster recovery, performance optimization, software migrations, and IBM InfoSphere Data Replication.

Key Responsibilities

  • Install, configure, administer, and maintain IBM DB2 v12 (or higher) databases on IBM z/OS.
  • Perform database performance tuning using standard DB2 utilities, including:
    • RUNSTATS
    • REORG
    • REBUILD
    • COPY
    • RECOVER
  • Design, execute, and validate database backup and recovery strategies.
  • Monitor database health, availability, logging, backup/recovery processes, and system performance.
  • Support application development teams with:
    • Software installations
    • Release migrations
    • Data fixes
    • Production deployments
  • Prepare migration packages and provide detailed implementation instructions to Technical Support teams.
  • Troubleshoot DB2-related issues across Development, Testing, UAT, Performance Testing, and Production environments.
  • Perform database recovery activities during planned and unplanned outages.
  • Develop, document, and maintain database administration procedures and standards.
  • Open, track, and manage IBM support tickets through resolution.
  • Participate in Disaster Recovery (DR) planning, testing, and execution.
  • Support IBM InfoSphere Data Replication administration and ensure high availability of replication services.
  • Collaborate with infrastructure, development, and application support teams to ensure database reliability and performance.
  • Validate vendor software releases and conduct technical testing to ensure compliance with FISA quality standards.
  • Assist with DB2 tools installation, upgrades, patching, and maintenance.

Required Qualifications

Candidates must meet one of the following:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field and at least 4 years of relevant experience in database administration, data center engineering, cloud engineering, or complex IT infrastructure.

OR

  • Bachelor's degree in any discipline and at least 8 years of relevant IT infrastructure or database administration experience.

OR

  • An equivalent combination of education and professional experience.

Mandatory Skills & Experience

  • Extensive hands-on experience administering IBM DB2 Version 12 (or higher) on IBM z/OS.
  • Strong experience with:
    • DB2 installation and configuration
    • Database migration
    • Performance tuning
    • Backup and recovery
    • Database monitoring
  • Experience executing DB2 utilities including:
    • RUNSTATS
    • REORG
    • COPY
    • RECOVER
    • LOAD
    • UNLOAD
  • Experience supporting mission-critical production environments.
  • Experience with software release management and production migrations.
  • Strong troubleshooting skills for DB2 online and batch processing issues.
  • Experience working with application development teams during SDLC.
  • Experience administering IBM InfoSphere Data Replication.
  • Experience participating in Disaster Recovery planning and execution.
  • Ability to monitor database health and proactively resolve performance issues.
  • Experience managing IBM support cases through resolution.
  • Excellent analytical, documentation, communication, and problem-solving skills.

Preferred Qualifications

  • Experience supporting large government or public-sector enterprise applications.
  • Experience supporting Financial Management, Payroll, or Pension systems.
  • Knowledge of IBM z/OS architecture and mainframe environments.
  • Experience with enterprise monitoring and database automation tools.
  • Familiarity with change management and ITIL processes.

Technical Environment

  • IBM DB2 v12 (or higher)
  • IBM z/OS Mainframe
  • IBM InfoSphere Data Replication
  • DB2 Utilities (RUNSTATS, REORG, COPY, RECOVER)
  • Backup & Recovery
  • Disaster Recovery
  • Production Support
  • Database Performance Tuning
  • Database Migration
  • IBM Support Portal