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Humana Medicaid Customer Service Jobs (NOW HIRING)

Humana

Senior Accountant - Medicaid

Louisville, KY · Hybrid

$71K - $89K/yr

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana

Senior Accountant - Medicaid

Louisville, KY · Hybrid

$71K - $89K/yr

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana

Senior Accountant - Medicaid

Louisville, KY · Hybrid

$71K - $89K/yr

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana, Inc.

Senior Accountant - Medicaid

Louisville, KY · On-site

$71K - $89K/yr

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana, Inc.

Value-Based Programs Lead (Medicaid)

You will lead the beginning-to-end operational support of specialty Medicaid value-based payment ... Humana reserves the right to require associates to upgrade their internet service if necessary.

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How much do humana medicaid customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for humana medicaid customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Humana Medicaid Customer Service vs Humana Medicare Customer Service?

AspectHumana Medicaid Customer ServiceHumana Medicare Customer Service
Required CredentialsHigh school diploma or equivalent; knowledge of Medicaid programsHigh school diploma or equivalent; knowledge of Medicare plans
Work EnvironmentCall centers, healthcare offices, remote optionsCall centers, healthcare offices, remote options
Employer & Industry UsageUsed by Medicaid managed care organizations, insurance providersUsed by Medicare Advantage plans, insurance providers

Humana Medicaid Customer Service representatives assist beneficiaries with Medicaid-related inquiries, while Humana Medicare Customer Service reps handle questions about Medicare plans. Both roles require similar credentials and work environments but focus on different healthcare programs, serving distinct client needs within the healthcare insurance industry.

What are the key skills and qualifications needed to thrive as a Humana Medicaid Customer Service representative, and why are they important?

A Humana Medicaid Customer Service Representative should possess strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and Medicaid regulations is typically required. Patience, empathy, and professionalism help build trust and ensure positive interactions with members. These skills are crucial for resolving complex inquiries efficiently, maintaining compliance, and delivering high-quality service to vulnerable populations.

What does a Humana Medicaid Customer Service representative do?

Humana Medicaid Customer Service representatives assist members with questions about their Medicaid health plans, benefits, and coverage. They help resolve issues related to claims, eligibility, finding providers, and accessing healthcare services. Representatives also guide members through enrollment processes, update personal information, and provide information about wellness programs. Their goal is to ensure members understand their benefits and can access necessary care efficiently.

What are some common challenges faced by a Humana Medicaid Customer Service representative, and how can they be managed?

Humana Medicaid Customer Service representatives often encounter challenges such as addressing complex member inquiries, staying updated on changing Medicaid regulations, and managing high call volumes. To manage these, representatives rely on comprehensive training, robust knowledge bases, and support from team leads or supervisors. Strong communication skills and empathy are also essential for helping members navigate their healthcare benefits effectively. Team collaboration and ongoing professional development further contribute to success in this dynamic environment.
More about Humana Medicaid Customer Service jobs
What job categories do people searching Humana Medicaid Customer Service jobs look for? The top searched job categories for Humana Medicaid Customer Service jobs are:
Humana Medicaid Customer Service jobs near you
Infographic showing various Humana Medicaid Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Accountant - Medicaid

Humana

Louisville, KY • Hybrid

$71K - $89K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

163rd of 304 rated insurance

Job description

Become a part of our caring community
Humana is looking for a Senior Accountant to join our Accounting Team supporting the Medicaid line of business. You will play an important part in the month-end close process for multiple Medicaid plans, completing work according to Humana's close schedule. You will report to the Director, General Accounting with responsibilities including preparing journal entries, reconciling ledger accounts, reviewing financial results against budget or forecast, and contributing to the forecasting process.
This role is ideal for an accounting professional who enjoys analyzing complex financial data, solving problems, and partnering across teams. You will work with moderately complex to complex accounting issues that require critical thinking and the ability to evaluate multiple factors. If you are a proactive problem-solver who enjoys combining accounting, analysis, and collaboration, we encourage you to consider this opportunity.
  • Prepare journal entries using data extracted from the data warehouse through coding or query-based processes.
  • Record, analyze, and report accounting transactions and ensure accounting records are complete, accurate, and compliant with applicable accounting policies and principles.
  • Administer designated provider and vendor payment processes.
  • Provide financial support through forecasting, budgeting, variance analysis, and review of financial performance against budget.
  • Present financial results, insights and important variance explanations to market partners.
  • Support State reporting requirements, audit inquiries, and market needs.
  • Support IT-related projects.

Use your skills to make an impact

Required Qualifications

  • Bachelor's degree in accounting or a finance-related area.
  • 3 or more years of experience in accounting, finance, or as an IT programmer.

Preferred Qualifications

  • Prior SQL or coding experience.
  • Health insurance or Medicaid experience.
  • Month-end close experience.
  • Certified Public Accountant (CPA) license or active pursuit of CPA certification.

Additional Information

  • Location: Louisville, KY preferred
  • Workstyle: Hybrid office. If in Louisville area, required to come into office 2-3 days per week.
  • Schedule: Monday - Friday 8am - 5pm EST

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$78,400 - $107,800 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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