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Humana Medicaid Customer Service Jobs (NOW HIRING)

Compliance Lead, Mental Health Parity

$160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Make recommendations to Medicaid market leadership; * Exercise considerable latitude in determining ... Humana reserves the right to require associates to upgrade their internet service if necessary.

New

Compliance Lead, Mental Health Parity

$160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Make recommendations to Medicaid market leadership; * Exercise considerable latitude in determining ... Humana reserves the right to require associates to upgrade their internet service if necessary.

New

Medicaid Hospital Reimbursement Analyst

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Researching state-specific Medicaid reimbursement methodologies for hospitals and facilities ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Compliance Lead, Mental Health Parity

$160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Make recommendations to Medicaid market leadership; * Exercise considerable latitude in determining ... Humana reserves the right to require associates to upgrade their internet service if necessary.

New

Compliance Lead, Mental Health Parity

$160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the ...

New

Senior Accountant - Medicaid

Louisville, KY · Hybrid

$71K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Senior Accountant - Medicaid

Louisville, KY · Hybrid

$71K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Senior Accountant - Medicaid

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Senior Accountant - Medicaid

Louisville, KY · Hybrid

$71K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Senior Accountant - Medicaid

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Senior Accountant - Medicaid

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Lead, Medicaid Technology

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community The Lead for Medicaid Technology is responsible for driving ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Senior Accountant - Medicaid

Louisville, KY · On-site

$71K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will play an important part in the month-end close process for multiple Medicaid plans ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Lead, Medicaid Technology

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community The Lead for Medicaid Technology is responsible for driving ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Lead, Medicaid Technology

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community The Lead for Medicaid Technology is responsible for driving ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Value-Based Programs Lead (Medicaid)

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead the beginning-to-end operational support of specialty Medicaid value-based payment ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Value-Based Programs Lead (Medicaid)

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead the beginning-to-end operational support of specialty Medicaid value-based payment ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Medical Director Behavioral Health, Medicaid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn Medicaid requirements and understand how to operationalize this knowledge in your daily work ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Medical Director Behavioral Health, Medicaid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn Medicaid requirements and understand how to operationalize this knowledge in your daily work ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Medical Director Behavioral Health, Medicaid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Learn Medicaid requirements and understand how to operationalize this knowledge in your daily work ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

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Humana Medicaid Customer Service information

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$26

How much do humana medicaid customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for humana medicaid customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Humana Medicaid Customer Service vs Humana Medicare Customer Service?

AspectHumana Medicaid Customer ServiceHumana Medicare Customer Service
Required CredentialsHigh school diploma or equivalent; knowledge of Medicaid programsHigh school diploma or equivalent; knowledge of Medicare plans
Work EnvironmentCall centers, healthcare offices, remote optionsCall centers, healthcare offices, remote options
Employer & Industry UsageUsed by Medicaid managed care organizations, insurance providersUsed by Medicare Advantage plans, insurance providers

Humana Medicaid Customer Service representatives assist beneficiaries with Medicaid-related inquiries, while Humana Medicare Customer Service reps handle questions about Medicare plans. Both roles require similar credentials and work environments but focus on different healthcare programs, serving distinct client needs within the healthcare insurance industry.

What are the key skills and qualifications needed to thrive as a Humana Medicaid Customer Service representative, and why are they important?

A Humana Medicaid Customer Service Representative should possess strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and Medicaid regulations is typically required. Patience, empathy, and professionalism help build trust and ensure positive interactions with members. These skills are crucial for resolving complex inquiries efficiently, maintaining compliance, and delivering high-quality service to vulnerable populations.

What does a Humana Medicaid Customer Service representative do?

Humana Medicaid Customer Service representatives assist members with questions about their Medicaid health plans, benefits, and coverage. They help resolve issues related to claims, eligibility, finding providers, and accessing healthcare services. Representatives also guide members through enrollment processes, update personal information, and provide information about wellness programs. Their goal is to ensure members understand their benefits and can access necessary care efficiently.

What are some common challenges faced by a Humana Medicaid Customer Service representative, and how can they be managed?

Humana Medicaid Customer Service representatives often encounter challenges such as addressing complex member inquiries, staying updated on changing Medicaid regulations, and managing high call volumes. To manage these, representatives rely on comprehensive training, robust knowledge bases, and support from team leads or supervisors. Strong communication skills and empathy are also essential for helping members navigate their healthcare benefits effectively. Team collaboration and ongoing professional development further contribute to success in this dynamic environment.
More about Humana Medicaid Customer Service jobs

What job categories do people searching Humana Medicaid Customer Service jobs look for?

The top searched job categories for Humana Medicaid Customer Service jobs are:

Infographic showing various Humana Medicaid Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Compliance Lead, Mental Health Parity

Humana

Remote

$160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Humana rating

8.0

Company rating: 8.0 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

164th of 308 rated insurance


Job description

Become a part of our caring community
The Compliance Lead; Mental Health Parity ensures regulatory and contractual compliance with Mental Health Parity both at a federal and state-level. Primarily, they ensure compliance with the Mental Health Parity and Addiction Equity Act (MHPAEA) for Humana's Medicaid market. Additionally, the Lead supports other products within Humana's enterprise.

The Lead analyzes business requirements, provides research and regulatory interpretation, and advises internal business units and external business partners in delivering results in a manner that minimizes risk exposure for the Company across our Medicaid segments and enterprise. The lead is responsible for completing risk assessments, creating annual work plans to audit and monitor Humana's compliance with MHPAEA and other relevant federal and state laws. In addition, the Lead reviews and identifies data and analytics to identify and mitigate compliance concerns. The compliance lead serves as an expert to the business around questions related to MHPAEA compliance and provides regulatory guidance on remedial actions to strengthen compliance controls.

Key Responsibilities include:

  • Develop strategy and provide on-going oversight and monitoring of Humana business areas involved with MHPAEA compliance, as well as other enterprise compliance needs, to ensure full compliance and minimize risk for the Enterprise;
  • Complete risk assessments and create annual work plans to audit and monitor operational performance;
  • Understanding operational processes and identifying areas of risk mitigation opportunities;
  • Interpret and define regulatory and contractual requirements to be implemented by appropriate Humana internal business areas and/or external business partners;
  • Communicate with and present to outside regulators;
  • Oversee and perform the auditing and monitoring of Humana business areas involved with MHPAEA compliance and Wellness business and report to RC leadership top risks, remediation plans and other information as appropriate;
  • Oversee submission of reports, filings, and attestations to state and federal regulators;
  • Document issues and opportunities (IOPs) in Enterprise Solution Point (ESP/Archer) as needed;
  • Work across Humana Business Operations to enhance data analytics and operational improvement efforts;
  • Perform assessments, develop action plans, and provide guidance to Humana business areas;
  • Influence enterprise and department strategy;

What makes you successful:

  • Make decisions on moderately and substantially complex issues, and work is performed without direction
  • Apply in-depth and broad knowledge and frequently takes ownership of complex regulatory requirements;
  • Make recommendations to Medicaid market leadership;
  • Exercise considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact

Required Qualifications

  • Bachelor's Degree
  • 7 or more years of legal or compliance experience
  • 2 or more years of project leadership experience

Preferred Qualifications

  • MBA and/or JD
  • Knowledge of healthcare operations and healthcare audits
  • Knowledge/understanding of MHPAEA and other Mental Health Parity regulations
  • Knowledge/understanding of healthcare laws and regulations
  • Demonstrated ability to prioritize and lead individuals in running large-scale, highly visible projects
  • Demonstrated ability to think strategically and influence business partners and leadership

Additional information

This role will report to a Director of Compliance.

In this role you will be an individual contributor.

This role will not have any domestic travel.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$115,200 - $158,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-19-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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