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How much do humana call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for humana call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Humana Call Center job?

A Humana Call Center job involves assisting customers with their healthcare-related inquiries, including insurance plans, benefits, claims, and billing. Representatives handle incoming calls, provide information, resolve issues, and ensure customer satisfaction. Strong communication skills, problem-solving abilities, and knowledge of Humana’s services are essential. Training is provided to help employees support members effectively.

What are the key skills and qualifications needed to thrive in the Humana Call Center position, and why are they important?

To thrive as a Humana Call Center representative, you need strong customer service skills, effective communication abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer applications is typically required, and healthcare or insurance certification can be beneficial. Patience, active listening, and problem-solving are vital soft skills to excel in this role. These skills are important because they ensure accurate information delivery, client satisfaction, and efficient issue resolution in a fast-paced environment.

What does a typical day look like for a Humana Call Center representative?

A typical day for a Humana Call Center representative involves handling incoming and outgoing calls, assisting members with questions about their health plans, benefits, and claims, and documenting interactions in internal systems. You may work both independently and as part of a team, collaborating with other departments to resolve member issues. The role often requires managing a steady volume of calls, following up with customers, and staying up-to-date on policy changes. Regular training and team meetings help ensure representatives are knowledgeable and supported. This dynamic environment provides the opportunity to build strong communication skills and gain valuable experience in the healthcare industry.
More about Humana Call Center jobs
What cities are hiring for Humana Call Center jobs? Cities with the most Humana Call Center job openings:
What states have the most Humana Call Center jobs? States with the most job openings for Humana Call Center jobs include:
What job categories do people searching Humana Call Center jobs look for? The top searched job categories for Humana Call Center jobs are:
Humana Call Center jobs near you
Infographic showing various Humana Call Center job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 70% Part Time, and 25% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Clinical Services Pharmacy Technician

Clinical Services Pharmacy Technician

CenterWell Primary Care

Jefferson, OH • On-site, Remote

$40K - $52.30K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Become a part of our caring community
As a Clinical Services Pharmacy Technician, you will intake for all calls from patients, pharmacies and providers. You will perform basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments.

You will address questions related to specific assigned area and assist with

medication research. You will evaluate calls that require consultation with a pharmacist. You will make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

*Earn a $1,500 hiring sign on bonus! *
(50% payable at hire and 50% payable at 180 days; you must be employed until that date to be eligible to receive the payment!)

Applicable to external candidates only


Use your skills to make an impact

Required Qualifications

You MUST reside in Ohio

  • Must have an active Pharmacy Technician or Tech in Training license in Ohio
  • Technical Mail Order Pharmacy or Manufacturing experience
  • Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
  • Experience using multiple computer applications simultaneously and strong data entry skills

Required Work Schedule:

  • 10:30am - 7:00pm EST Monday-Friday.
    • You must also be available to work every 3rd Saturday 10:00am - 6:30pm EST with a day off during the week when it is your Saturday rotation.

Preferred Qualifications

  • PTCB or ExCPT Certified
  • High School Diploma or GED
  • Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
  • Satellite, cellular and microwave connection can be used only if approved by leadership.
  • Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  • Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Referral Bonus Information

Associates may receive a bonus for the referral of external candidates to this requisition, provided that all other eligibility requirements are met.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$40,000 - $52,300 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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