Humana Call Center Jobs in Indiana (NOW HIRING)

Join a team that's redefining senior primary care: Humana's Primary Care Organization is one of the largest and fastest-growing senior-focused, value base care providers in the country. With more than 340 centers across 15 states operating under the CenterWell and Conviva brands, we're transforming healthcare by placing seniors at the center of everything we do. We are looking for a Primary Care Nurse Practitioner to join our team full-time. This role is ideal for you if you're a compassionate, experienced clinician who succeeds in a collaborative, patient-centered environment and is committed to improving outcomes for adult and geriatric populations.

Why You'll Love Working with Us

• Team-Based Care Model: Collaborate with a diverse team focused on whole-person care—physical, emotional, and social.
• More Time With Patients: Enjoy a lower daily patient volume to foster deeper relationships and deliver more personalized care.
• Supportive Culture: Work in a welcoming, inclusive environment that values teamwork, innovation, and learning.
• Work-Life Balance: Benefit from PTO, minimal call responsibilities, and dedicated CME time.

Responsibilities

• You will report to the Associate Medical Director.
• You will work fully onsite in Indianapolis, IN 46254.
• Deliver comprehensive outpatient care to adult and senior patients.
• Maintain accurate medical records and documentation.
• Diagnose and manage moderately to complex medical conditions.
• Coordinate referrals and collaborate with specialists.
• Participate in clinical quality improvement programs.
• Work with interdisciplinary teams to ensure holistic care.
• Contribute to strategic programs and innovations in care delivery.
• Exercise independent clinical judgment in patient management.

Required Qualification:

• Master's degree in nursing with board certification.
• Active, unrestricted NP license in the state of practice.
• Minimum two years' Nurse Practitioner experience.
• Commitment to improving patient experience and outcomes.
• EMR experience and adapts well to new technologies.

Preferred Qualification:

• Experience in Value-Based care, Primary Care or Medicare Advantage settings working with Geriatric patients.
• Proficiency with electronic health records Athena Health and digital documentation.
• Active DEA license and Medicare/Medicaid provider numbers or ability to obtain DEA license or Medicaid and Medicare numbers.
• Familiarity with HEDIS quality indicators and Medicare guidelines.

Work Environment

• Compensation package including sign-on bonus, relocation assistance, and comprehensive benefits.
• Outpatient clinical setting.
• Standard schedule: Monday–Friday, 8:00 AM – 5:00 PM
• TB Statement: This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours: 40

Pay Range: $123,800 - $170,300 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.