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Health Unit Coordinator, Sr Behavioral Health

Full Time, 72 Hours Per Pay Period, Variable Shifts

Parkwest Overview: 

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S.News & World Report and earns national recognition as a Top100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. 

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.  

Position Summary:

Provide clerical and secretarial services to the nursing unit.

• Performs clerical duties related to procedures such as admission, discharge, transfer, and death.
• Ensures STAT orders are brought to the attention of licensed nursing personnel.
• Transcribes physician’s orders accurately and in a timely manner and notifies consults as ordered.
• Requisitions supplies and equipment, maintenance and repair services, and prepares related forms. Keeps unit stock and equipment inventories at appropriate levels.
• Answers telephone and intercoms; relays and documents messages. Helps to ensure that follow-up to patients request is timely.
• Assists physicians in obtaining reports from lab, radiology, etc.
• Schedules patient tests, diagnostic procedures, and doctors appointments for patients as requested.
• Organizes patient charts in proper sequence. Labels and replenishes all necessary forms.
• Employ all established infection control policies including standard precautions, transmission based isolation precautions, OSHA standards, safety measures and proper body mechanics in performance of job.
• Act as preceptor to HUC I.
• If not a CNA, must demonstrate competency as a Patient Care Assistant by completing the Patient Care Assistant training class within Covenant. Must also have six or more (6+) months of full time work in a HUC I role.
• Obtains patient records from other facilities.
• Manages patient flow via flowboard if applicable.
• Assures appropriate discharge disposition in electronic medical records
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

HUC II working in Cardiac Areas:

• Assigns and distributes cardiac telemetry equipment to designated hospital staff.
• Retrieves cardiac telemetry equipment from nursing units as directed.
• Admits and discharges patients from the telemetry monitoring service.
• Maintains cardiac related equipment in a state of readiness in coordination with Bio Medical Engineering staff.
• Identifies life threatening cardiac rhythms and institutes proper emergency procedures.

Minimum Education:           

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:          

Must be a CNA, MA, or EMT at the time of hire or be a HUC I, PCA, CNA, MA, or EMT with six or more (6+) months of experience at a Covenant Health facility and complete the Covenant Health’s Patient Care Assistant training protocol OR For HUC II working in Cardiac Areas- completion of Apex modules 1-6 and/or telemetry class completed prior to hire or placement in a HUC II role.

Licensure Requirement:      

External new hires must have CNA, MA, or EMT Certification.