ZipRecruiter

Log In

1

Housing Program Assistant Jobs in Rochester, NY (NOW HIRING)

SHM LLC

Administrative Assistant

Rochester, NY · On-site

$19/hr

Answer office inquiries. * Assist residents with general questions regarding their accounts, rent ... Affordable housing experience (LIHTC, HUD, Section 8, PBV, or similar programs) preferred. * Strong ...

previous page

Showing results 41-60

All JobsHousing Program JobsHousing Program Assistant JobsHousing Program Assistant Jobs in Rochester, NY

Housing Program Assistant information

See Rochester, NY salary details

$21.2K

$45.1K

$62.2K

How much do housing program assistant jobs pay per year?

As of Aug 22, 2026, the average yearly pay for housing program assistant in Rochester, NY is $45,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $46,900.00 per year, depending on experience, location, and employer.

What does a housing program assistant do?

A Housing Program Assistant provides administrative and support services for housing programs, such as affordable housing, public housing, or rental assistance initiatives. Their responsibilities typically include processing applications, maintaining records, assisting clients with paperwork, answering questions, and coordinating with other housing staff. They play a key role in ensuring program participants receive timely and accurate information and help facilitate access to housing resources. Housing Program Assistants often interact directly with clients, landlords, and partner organizations to ensure smooth program operations.

What are the key skills and qualifications needed to thrive as a housing program assistant, and why are they important?

To thrive as a Housing Program Assistant, you need strong organizational skills, attention to detail, and knowledge of housing policies, often supported by at least an associate degree or relevant administrative experience. Familiarity with property management software, client databases, and Microsoft Office Suite is typically required. Excellent interpersonal skills, problem-solving abilities, and cultural sensitivity help you effectively assist diverse clients and collaborate with agencies. These skills and qualities ensure efficient program administration, accurate client support, and successful outcomes for housing initiatives.

How does a housing program assistant typically collaborate with other team members and external partners?

Housing Program Assistants often work closely with case managers, property managers, and social service providers to support clients in securing and maintaining stable housing. They may coordinate client intake, gather documentation, schedule appointments, and facilitate communication between clients and partner agencies. This role requires strong interpersonal and organizational skills, as you'll frequently interact with diverse stakeholders to ensure program goals are met and client needs are addressed efficiently.

What is the difference between Housing Program Assistant vs Housing Case Manager?

AspectHousing Program AssistantHousing Case Manager
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeBachelor's degree in social work, psychology, or related field; certifications may be preferred
Work EnvironmentOffice settings, community outreach locations, housing agenciesOffice-based with client interactions, community visits, and case management settings
Employer & Industry UsageNonprofits, government agencies, housing authoritiesSocial service agencies, nonprofits, government programs
Common Search & ComparisonYesYes

The Housing Program Assistant typically supports housing initiatives through administrative tasks and client support, often requiring less formal education. In contrast, the Housing Case Manager handles direct client case management, requiring more advanced credentials and providing comprehensive support to clients. Both roles are vital in housing services but differ mainly in responsibilities and qualifications.

What are the most commonly searched types of Housing Program jobs in Rochester, NY?

The most popular types of Housing Program jobs in Rochester, NY are:

What are popular job titles related to Housing Program Assistant jobs in Rochester, NY?

For Housing Program Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Housing Program Assistant jobs in Rochester, NY look for?

The top searched job categories for Housing Program Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Housing Program Assistant jobs?

Cities near Rochester, NY with the most Housing Program Assistant job openings:

Housing Program Assistant jobs near you
Infographic showing various Housing Program Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,112 per year, or $21.7 per hour.

Administrative Assistant

SHM LLC

Rochester, NY • On-site

$19/hr

Full-time

Re-posted 5 days ago

Job description

Administrative Receptionist

Position Summary

The Administrative Receptionist serves as the first point of contact for residents, applicants, visitors, and vendors. This position provides administrative and customer service support to the Property Manager and site team to ensure efficient day-to-day operations of the community. The Administrative Receptionist assists with resident communications, document processing, rent collections, compliance support, and general office administration while maintaining a professional and welcoming office environment.

Essential Duties and Responsibilities

Resident Relations & Customer Service

  • Greet residents, applicants, vendors, and visitors in a professional and courteous manner.

  • Answer office inquiries.

  • Assist residents with general questions regarding their accounts, rent payments, and community policies.
  • Review resident ledgers and explain account balances, charges, and payment activity.
  • Handle routine resident concerns and complaints, escalating complex issues to management.
  • Prepare and issue simple lease violations and resident notices as directed by management.
  • Schedule appointments and meetings between residents and the Property Manager.

Administrative Support


  • Prepare and distribute resident correspondence, notices, and community communications.

  • Process outgoing mail and coordinate mass mailings.


Occupancy & Compliance Support

  • Accept housing applications and assist applicants with the application process.
  • Process landlord verification requests and landlord statements.
  • Assist with reasonable accommodation requests and maintain supporting documentation.

  • Support compliance and occupancy functions through document collection and communicating to the manager.

  • Track and maintain required resident documentation as directed by management.

Rent Collection & Financial Support

  • Accept resident rental payments in accordance with company policies.
  • Issue receipts and maintain payment documentation.
  • Assist residents with payment-related questions and account inquiries.


Maintenance Coordination

  • Receive resident maintenance requests and enter work orders into the property management system.
  • Assist with communication between residents and the maintenance team.

Qualifications

  • High School Diploma or GED required.
  • Previous administrative, receptionist, customer service, or property management experience preferred.
  • Affordable housing experience (LIHTC, HUD, Section 8, PBV, or similar programs) preferred.
  • Strong customer service and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Proficiency with Microsoft Office, including Outlook, Word, and Excel.
  • Ability to maintain confidentiality and handle sensitive resident information.
  • Strong written and verbal communication skills.

Knowledge, Skills, and Abilities

  • Ability to interact professionally with residents, vendors, housing agencies, and team members.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to maintain accurate records and complete administrative tasks with attention to detail.
  • Ability to resolve routine resident concerns while exercising sound judgment regarding escalation.
  • Commitment to providing exceptional customer service and supporting the mission of affordable housing.

Physical Requirements

  • Ability to sit, stand, walk, and perform routine office duties throughout the workday.
  • Ability to occasionally lift and carry office supplies and files up to 25 pounds.

Reporting Relationship

Reports directly to the Property Manager.