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Housing Assistant Jobs in Rochester, NY (NOW HIRING)

SHM LLC

Administrative Assistant

Rochester, NY · On-site

$19/hr

Accept housing applications and assist applicants with the application process. * Process landlord verification requests and landlord statements. * Assist with reasonable accommodation requests and ...

Demay Living Center

CNA - LTC

Newark, NY · On-site

Certified Nursing Assistant (CNA) - Long-Term Care Location: New York, NY Assignment Duration: This ... Travel reimbursement, housing allowance, meals, referral bonuses, and more We're not the only ones ...

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All JobsHousing JobsHousing Assistant JobsHousing Assistant Jobs in Rochester, NY

Housing Assistant information

See Rochester, NY salary details

$17.3K

$44.6K

$63.1K

How much do housing assistant jobs pay per year?

As of Aug 21, 2026, the average yearly pay for housing assistant in Rochester, NY is $44,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $49,300.00 per year, depending on experience, location, and employer.

What is a housing assistant?

A housing assistant works with clients to find living arrangements. As a housing assistant, you may work for a social services agency, a private company, or a college or university, but your primary duties are to help your clients apply for and obtain accommodations within their specifications and budget. Responsibilities may also include interviewing the applicants and inspecting the living arrangements to ensure they are suitable for your clients. Those who work for a government agency may work with low-income residents to apply for government assistance and rent subsidies. Private companies utilize housing assistants to find new or transplanted employees new homes. Housing assistants at post-secondary institutions help handle living arrangements for students living on- or off-campus.

What are the key skills and qualifications needed to thrive as a housing assistant, and why are they important?

To thrive as a Housing Assistant, you need strong organizational skills, attention to detail, and a background in housing regulations or social services, often supported by relevant qualifications or experience. Familiarity with property management software, Microsoft Office, and tenant management systems is typically required. Excellent communication, problem-solving abilities, and a compassionate approach help build positive relationships with tenants and colleagues. These skills and qualities are essential for efficiently managing housing needs, ensuring legal compliance, and providing effective support to residents.

What are some common challenges faced by housing assistants when supporting tenants, and how are these typically addressed?

Housing Assistants often encounter challenges such as managing high caseloads, addressing urgent tenant needs, and navigating complex housing regulations. They frequently work with individuals facing financial hardships, mental health concerns, or language barriers. To address these challenges, Housing Assistants collaborate closely with social workers, property managers, and local agencies, utilize clear communication, and receive ongoing training in conflict resolution and tenancy law. This teamwork-oriented approach ensures tenants receive timely and effective support while helping Housing Assistants manage their workload efficiently.

What is the difference between Housing Assistant vs Housing Coordinator?

AspectHousing AssistantHousing Coordinator
CredentialsHigh school diploma or equivalent; some roles may require relevant certificationsHigh school diploma; additional certifications or experience preferred
Work EnvironmentAssists in housing offices, community centers, or sheltersManages housing programs, liaises with clients, and oversees staff
Employer & Industry UsageNonprofits, government agencies, social servicesHousing agencies, nonprofits, government departments
Search & Comparison IntentUnderstanding entry-level support roles in housingLooking for roles with more responsibility in housing management

The main difference between a Housing Assistant and a Housing Coordinator lies in their responsibilities and level of oversight. Housing Assistants typically support daily operations and client assistance, while Housing Coordinators oversee programs and manage staff. Both roles require similar credentials, but the Coordinator position involves more managerial duties and strategic planning.

More about Housing Assistant jobs

What are the most commonly searched types of Housing jobs in Rochester, NY?

The most popular types of Housing jobs in Rochester, NY are:

What are popular job titles related to Housing Assistant jobs in Rochester, NY?

For Housing Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Housing Assistant jobs in Rochester, NY look for?

The top searched job categories for Housing Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Housing Assistant jobs?

Cities near Rochester, NY with the most Housing Assistant job openings:

Housing Assistant jobs near you
Infographic showing various Housing Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,587 per year, or $21.4 per hour.

Administrative Assistant

SHM LLC

Rochester, NY • On-site

$19/hr

Full-time

Re-posted 4 days ago

Job description

Administrative Receptionist

Position Summary

The Administrative Receptionist serves as the first point of contact for residents, applicants, visitors, and vendors. This position provides administrative and customer service support to the Property Manager and site team to ensure efficient day-to-day operations of the community. The Administrative Receptionist assists with resident communications, document processing, rent collections, compliance support, and general office administration while maintaining a professional and welcoming office environment.

Essential Duties and Responsibilities

Resident Relations & Customer Service

  • Greet residents, applicants, vendors, and visitors in a professional and courteous manner.

  • Answer office inquiries.

  • Assist residents with general questions regarding their accounts, rent payments, and community policies.
  • Review resident ledgers and explain account balances, charges, and payment activity.
  • Handle routine resident concerns and complaints, escalating complex issues to management.
  • Prepare and issue simple lease violations and resident notices as directed by management.
  • Schedule appointments and meetings between residents and the Property Manager.

Administrative Support


  • Prepare and distribute resident correspondence, notices, and community communications.

  • Process outgoing mail and coordinate mass mailings.


Occupancy & Compliance Support

  • Accept housing applications and assist applicants with the application process.
  • Process landlord verification requests and landlord statements.
  • Assist with reasonable accommodation requests and maintain supporting documentation.

  • Support compliance and occupancy functions through document collection and communicating to the manager.

  • Track and maintain required resident documentation as directed by management.

Rent Collection & Financial Support

  • Accept resident rental payments in accordance with company policies.
  • Issue receipts and maintain payment documentation.
  • Assist residents with payment-related questions and account inquiries.


Maintenance Coordination

  • Receive resident maintenance requests and enter work orders into the property management system.
  • Assist with communication between residents and the maintenance team.

Qualifications

  • High School Diploma or GED required.
  • Previous administrative, receptionist, customer service, or property management experience preferred.
  • Affordable housing experience (LIHTC, HUD, Section 8, PBV, or similar programs) preferred.
  • Strong customer service and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Proficiency with Microsoft Office, including Outlook, Word, and Excel.
  • Ability to maintain confidentiality and handle sensitive resident information.
  • Strong written and verbal communication skills.

Knowledge, Skills, and Abilities

  • Ability to interact professionally with residents, vendors, housing agencies, and team members.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to maintain accurate records and complete administrative tasks with attention to detail.
  • Ability to resolve routine resident concerns while exercising sound judgment regarding escalation.
  • Commitment to providing exceptional customer service and supporting the mission of affordable housing.

Physical Requirements

  • Ability to sit, stand, walk, and perform routine office duties throughout the workday.
  • Ability to occasionally lift and carry office supplies and files up to 25 pounds.

Reporting Relationship

Reports directly to the Property Manager.