Hourly Problem Manager Jobs in Minnesota (NOW HIRING)

Position Summary

As an IT Systems Administrator, you will be instrumental in overseeing the performance and availability of servers, services, VMware Environment, and the Virtual Desktop Infrastructure (VDI) (Citrix) environment. You will ensure that all hardware, operating systems, and critical applications remain accessible and efficient, thus contributing to our organization's seamless operations.

Essential Job Functions

System Support and Troubleshooting

• Provide advanced-level support for day-to-day operations involving user desktops, servers, and related software or hardware, collaborating with team members to troubleshoot and resolve client/server issues.
• Manage and support for VMware virtual environments and SAN-based storage systems, including HPE Alletra devices.
• Manage and support for Citrix VDI environments and Nutanix systems.
• Actively engage in problem management, identifying risks and opportunities for system enhancement, and effectively resolving client/server issues.
• Configure and support remote desktop services/terminal servers for seamless client application access.
• Liaise with external vendors for troubleshooting, support, and system upgrades
• Provide after-hours network support as required, ensuring 24/7 system availability.

Security and Compliance

• Oversee system security, including operating system safety measures, application security, and access procedures.
• Adhere to and support the company's Quality System, ISO, and medical device requirements.

System Upgrades and Maintenance

• Take charge of planning and executing OS upgrades, software patches, and data migrations between systems.
• Plan and execute VMware host, vCenter, and SAN firmware upgrades in alignment with IT standards and maintenance windows.
• Ensure servers are regularly patched in accordance with IT policies and procedures, maintaining system integrity.
• Plan, size, and maintain Windows servers and the services that run on them, ensuring system performance and stability.

Disaster Recovery and Performance Monitoring

• Assist with the planning, implementation, and testing of backup and recovery measures (Disaster Recovery).
• Monitor and update Key Performance Indicators (KPI's), aiding in performance management.
• Support backup, replication, and disaster recovery strategies across VMware and SAN, and CommVault platforms, ensuring recoverability and performance objectives are met.

Software Management

• Support CAD/CAM and PDM environments and manage software licensing.
• Handle network license management/installation software resources.
• Configure, support, and maintain the corporate Citrix VDI environment, including managing the corporate IGEL imaging server.
• Coordinate with vendors for software acquisition, licensing, and upgrades. 

Organizational Participation and Documentation

• Participate in company meetings and Operational Excellence Programs.
• Maintain an organized work area (5S) and document software and server environments.
• Conduct training sessions for other staff members on new systems, applications, or procedures and create user-friendly documentation and resources.
• Capable of working in a manufacturing environment and completing all other assigned duties.

Minimum Requirements, Education & Experience

• A bachelor's degree in information technology, Computer Science, or a related field is preferred, although an associate degree with relevant experience will be considered.
• Proven experience in administering Microsoft's Office 365 suite.
• Hands-on experience with Active Directory and Windows Server management.
• Comprehensive understanding of cloud and/or hybrid architectures for computing and storage, with a preference for experience with platforms like AWS, Azure, or Google Cloud.
• Practical experience in supporting and managing CAD/CAM and PDM environments, including software license management.
• Strong problem-solving skills with the ability to troubleshoot complex technical issues and develop effective solutions.
• Quick learner with the ability to adapt to and master new technologies as needed to meet evolving IT needs.
• Clear and effective communication skills, both verbally and in writing, with the ability to translate complex technical information to non-technical users.
• Exceptional attention to detail with a strong emphasis on accuracy and quality.
• Excellent organizational skills, with the ability to manage various tasks simultaneously and meet deadlines.
• Experience with vendor management and knowledge sharing practices would be advantageous.

Desirable Criteria & Qualifications

• IT certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or AWS Certified SysOps Administrator
• Continuing education; including participation in local chapters, associations, and/or organizations

#LI-MH1

This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full hiring range is shared for transparency, offers are rarely made at the minimum or maximum of the range.

All Employees:

Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees. 

20+hours:

Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week. 

30+ hours:

Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week. 

(Some benefits are subject to eligibility criteria.)

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.  

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.