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Hourly Inmate Call Monitoring Jobs in Michigan (NOW HIRING)

Midas

Fleet Dispatcher

Livonia, MI · On-site

$17 - $20/hr

Monitor dispatched calls and take action to resolve and correct service or other potential problems ... Call center environment experience, Past experience dispatching calls * Positive Attitude and ...

Constellis

Dispatch Operator

Battle Creek, MI

$22.75/hr

... Hourly Rate $22.75 Health and Welfare $4.93/hr RESPONSIBILITIES * Monitor FPS and radio traffic ... Log all calls in database including required details of each call. * Keep additional detailed logs ...

Constellis

Dispatch Operator

Battle Creek, MI

$22.29/hr

... Hourly Rate $22.29 Health and Welfare $4.93/hr RESPONSIBILITIES * Monitor FPS and radio traffic ... Log all calls in database including required details of each call * Keep additional detailed logs ...

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Hourly Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the most common jail jobs?

Common jail jobs include correctional officers, detention deputies, and inmate program coordinators. These roles involve security, supervision, and inmate management, often requiring training and certification in correctional procedures. Other positions may include administrative staff, medical personnel, and facility maintenance workers.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Michigan? The most popular types of Inmate Call Monitoring jobs in Michigan are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Michigan? For Hourly Inmate Call Monitoring jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Michigan look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Michigan are:
What cities in Michigan are hiring for Hourly Inmate Call Monitoring jobs? Cities in Michigan with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Fleet Dispatcher

Fleet Dispatcher

Midas

Livonia, MI • On-site

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

Midas rating

5.6

Company rating: 5.6 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

262nd of 325 rated vehicle maintenance

Job description

Benefits:
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contractedi personnel to determine member / customer location.
In this role, you will also have the opportunity to:
  • Monitor dispatched calls and take action to resolve and correct service or other potential problems
  • Handle driver / customer escalations in accordance with established procedures
  • Provide explanations to customers and reports / document service issues
  • Close service requests using company electronic dispatching system
  • Accept payment from members / customers, when necessary
  • Reconcile and resolve rudimentary payment issues and maintain related records and files
  • Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
  • Ensure proper maintenance of tow trucks, service vehicles and equipment
  • Assist coworkers and less-tenured dispatchers, as necessary

Qualifications:
  • Excellent written and verbal communication
  • Call center environment experience, Past experience dispatching calls
  • Positive Attitude and willingness to succeed
  • Work in a fast-paced environment
  • MUST be a Team-player
  • Excellent Problem-solving skills
  • Willingness and ability to work irregular hours, weekends and/or holidays.
  • Customer service experience
  • Knowledge of policies and procedures (service benefits) relative to emergency road service

Benefits & Perks:
  • Hourly Wage + Bonus
  • Career Advancement
  • Health Insurance; Dental/Vision
  • 2 Weeks paid vacation Vacation
  • Holiday Pay
  • Expense Reimbursement

Compensation: $17.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join Our Winning Team
Midas is a family-owned Automotive repair & tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area, and have extensive career opportunities. Come join our family and will help develop your career path.

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