Salary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound ... Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ...
Quick apply
Salary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound ... Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ...
Call Center Representative (On-Site)
Troy, MI · On-site
Salary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound ... Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ...
Quick apply
Call Center Representative (On-Site)
Troy, MI · On-site
Salary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound ... Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ...
Corrections Officer - Jail
Howell, MI · On-site
$26.51 - $35.25/hr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... sick call, court appearances, attorney visits, transfers to other facilities, etc. * Maintain ...
Corrections Officer - Jail
Howell, MI · On-site
$26.51 - $35.25/hr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... sick call, court appearances, attorney visits, transfers to other facilities, etc. * Maintain ...
Corrections Officer - Jail
Howell, MI · On-site
$73K/yr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... sick call, court appearances, attorney visits, transfers to other facilities, etc. * Maintain ...
Corrections Officer - Jail
Howell, MI · On-site
$73K/yr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... sick call, court appearances, attorney visits, transfers to other facilities, etc. * Maintain ...
Corrections Officer - Jail
Howell, MI · On-site
$26.51 - $35.25/hr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... sick call, court appearances, attorney visits, transfers to other facilities, etc. * Maintain ...
Quick apply
Corrections Officer - Jail
Howell, MI · On-site
$26.51 - $35.25/hr
... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... sick call, court appearances, attorney visits, transfers to other facilities, etc. * Maintain ...
Corrections Deputy
West Olive, MI · On-site
$27.55 - $35.81/hr
Salary: $27.55 - $35.81 Hourly Location : County Jail: 12130 Fillmore Street, West Olive, MI Job ... inmate living quarters for contraband, monitor security cameras and control panel displays and ...
New
Corrections Deputy
West Olive, MI · On-site
$27.55 - $35.81/hr
Salary: $27.55 - $35.81 Hourly Location : County Jail: 12130 Fillmore Street, West Olive, MI Job ... inmate living quarters for contraband, monitor security cameras and control panel displays and ...
New
Corrections Deputy
Port Huron, MI · On-site
$54K - $72K/yr
Clair County Sheriff's Office Job Type: FULL TIME HOURLY Job Number: 26-019 Department: Office of ... Enforce inmate rules by making written reports and making violations known to supervisor.
Corrections Deputy
Port Huron, MI · On-site
$54K - $72K/yr
Clair County Sheriff's Office Job Type: FULL TIME HOURLY Job Number: 26-019 Department: Office of ... Enforce inmate rules by making written reports and making violations known to supervisor.
Police Officer
Detroit, MI · On-site
Employees in this class are required to work mandatory overtime for roll call. Responsibilities ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...
Police Officer
Detroit, MI · On-site
Employees in this class are required to work mandatory overtime for roll call. Responsibilities ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...
Salary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound ... Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ...
Quick apply
Salary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound ... Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ...
POLICE OFFICER
Detroit, MI · On-site
$52K/yr
Employees in this class are required to work mandatory overtime for roll call. * Required Tasks ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...
POLICE OFFICER
Detroit, MI · On-site
$52K/yr
Employees in this class are required to work mandatory overtime for roll call. * Required Tasks ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...
Employees in this class are required to work mandatory overtime for roll call. * Required Tasks ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...
Employees in this class are required to work mandatory overtime for roll call. * Required Tasks ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...
POLICE OFFICER
Detroit, MI · On-site
$52K - $82K/yr
Employees in this class are required to work mandatory overtime for roll call. * Required Tasks ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...
Quick apply
POLICE OFFICER
Detroit, MI · On-site
$52K - $82K/yr
Employees in this class are required to work mandatory overtime for roll call. * Required Tasks ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...
Salary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound ... Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ...
Quick apply
Salary: $15.50 Hourly Edcor is seeking additional Call Center Agents (no sales) to join our inbound ... Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent ...
Corrections Officer
White Cloud, MI · On-site
$21.69 - $25.92/hr
Salary: $21.69 - $25.92 Hourly Location : Sheriff-1035 E James St, White Cloud, MI Job Type ... Supervise and monitor inmates and inmate trustees assisting with housekeeping, meal preparation and ...
Corrections Officer
White Cloud, MI · On-site
$21.69 - $25.92/hr
Salary: $21.69 - $25.92 Hourly Location : Sheriff-1035 E James St, White Cloud, MI Job Type ... Supervise and monitor inmates and inmate trustees assisting with housekeeping, meal preparation and ...
... or designee to monitor the provision of clinical services. Additionally, they communicate ... Must have the patience and tact to deal with the inmate patient population and ability to work ...
Quick apply
... or designee to monitor the provision of clinical services. Additionally, they communicate ... Must have the patience and tact to deal with the inmate patient population and ability to work ...
Building Monitor
Detroit, MI · On-site
$15/hr
Monitors are equipped with a police radio to call police personnel to assist with escorting ... Hourly Wage * Hourly rate: $15.00 Job openings: * Number of openings: 1 * Reposted position: No ...
Building Monitor
Detroit, MI · On-site
$15/hr
Monitors are equipped with a police radio to call police personnel to assist with escorting ... Hourly Wage * Hourly rate: $15.00 Job openings: * Number of openings: 1 * Reposted position: No ...
Nurse Practitioner (NP) Hourly
Ann Arbor, MI · On-site
$67.66 - $75.18/hr
... or designee to monitor the provision of clinical services. Additionally, they communicate ... Must have the patience and tact to deal with the inmate patient population and ability to work ...
Nurse Practitioner (NP) Hourly
Ann Arbor, MI · On-site
$67.66 - $75.18/hr
... or designee to monitor the provision of clinical services. Additionally, they communicate ... Must have the patience and tact to deal with the inmate patient population and ability to work ...
Nurse Practitioner (NP) Hourly
Ann Arbor, MI · On-site
... or designee to monitor the provision of clinical services. Additionally, they communicate ... Must have the patience and tact to deal with the inmate patient population and ability to work ...
Nurse Practitioner (NP) Hourly
Ann Arbor, MI · On-site
... or designee to monitor the provision of clinical services. Additionally, they communicate ... Must have the patience and tact to deal with the inmate patient population and ability to work ...
Transfer Deputy
Port Huron, MI · On-site
$19.32 - $25.43/hr
Salary: $19.32 - $25.43 Hourly Location : St. Clair County Sheriff's Office Job Type: PART TIME ... Respond to emergencies and provide first aid or arrange for inmate medical attention. * Maintains ...
Transfer Deputy
Port Huron, MI · On-site
$19.32 - $25.43/hr
Salary: $19.32 - $25.43 Hourly Location : St. Clair County Sheriff's Office Job Type: PART TIME ... Respond to emergencies and provide first aid or arrange for inmate medical attention. * Maintains ...
Athletic Assistant
Port Huron, MI · On-site
$14/hr
Hourly/Non-Exempt Application Deadline: Open until filled Apply online through the "APPLY" link ... JOB SUMMARY: Assist with athletics activities, including monitoring the walking track, distributing ...
Athletic Assistant
Port Huron, MI · On-site
$14/hr
Hourly/Non-Exempt Application Deadline: Open until filled Apply online through the "APPLY" link ... JOB SUMMARY: Assist with athletics activities, including monitoring the walking track, distributing ...
Hourly Inmate Call Monitoring information
What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?
| Aspect | Hourly Inmate Call Monitoring | Inmate Phone System Technician |
|---|---|---|
| Credentials | Basic security or monitoring training | Technical certifications in telecommunication systems |
| Work Environment | Correctional facilities, monitoring stations | Telecom maintenance sites, correctional facilities |
| Employer & Industry Usage | Prisons, jails, detention centers | Correctional facilities, telecom service providers |
Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.
What is hourly inmate call monitoring?
Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.
What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?
To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.
What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?
Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in Michigan? The most popular types of Inmate Call Monitoring jobs in Michigan are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Michigan? For Hourly Inmate Call Monitoring jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Michigan look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Michigan are:
What cities in Michigan are hiring for Hourly Inmate Call Monitoring jobs? Cities in Michigan with the most Hourly Inmate Call Monitoring job openings:
$15.50/hr
Other
Re-posted 22 days ago
Job description
Salary: $15.50 Hourly
Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!
Summary:
Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.
Essential Duties and Responsibilities: (Other duties may be assigned)
- Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
- Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
- Maintains contact center database by entering call log notes and important call information.
- Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
Skills/ Qualifications:
- Customer Focus
- Effective Communication
- Effective Listener
- Problem-Solving
Job Requirements:
- High School Diploma or equivalent.
- 1-4 years of customer service experience, preferably within a call center environment.
- Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
- Ability to remain flexible and adaptable in a fast-paced environment.
Pay / Location:
- $15.50/hour + quarterly quality bonus, depending on experience
- In office - Troy, Michigan