ZipRecruiter

Log In

1

Hourly Inmate Call Monitoring Jobs in Michigan (NOW HIRING)

Livingston County

Corrections Officer - Jail

Howell, MI · On-site

$26.51 - $35.25/hr

... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... sick call, court appearances, attorney visits, transfers to other facilities, etc. * Maintain ...

Livingston County

Corrections Officer - Jail

Howell, MI · On-site

$26.51 - $35.25/hr

... visitation, inmate mail, and electronic monitoring of the entire Jail facility. Benefits ... sick call, court appearances, attorney visits, transfers to other facilities, etc. * Maintain ...

Wayne County

Police Officer

Detroit, MI · On-site

Employees in this class are required to work mandatory overtime for roll call. Responsibilities ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...

Wayne County Government

POLICE OFFICER

Detroit, MI · On-site

$52K/yr

Employees in this class are required to work mandatory overtime for roll call. * Required Tasks ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...

Wayne County Government

POLICE OFFICER

Detroit, MI · On-site

$52K - $82K/yr

Employees in this class are required to work mandatory overtime for roll call. * Required Tasks ... Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ...

County of Newaygo, MI

Corrections Officer

White Cloud, MI · On-site

$21.69 - $25.92/hr

Salary: $21.69 - $25.92 Hourly Location : Sheriff-1035 E James St, White Cloud, MI Job Type ... Supervise and monitor inmates and inmate trustees assisting with housekeeping, meal preparation and ...

Wayne State University

Building Monitor

Detroit, MI · On-site

$15/hr

Monitors are equipped with a police radio to call police personnel to assist with escorting ... Hourly Wage * Hourly rate: $15.00 Job openings: * Number of openings: 1 * Reposted position: No ...

next page

Showing results 1-20

All JobsHourly Inmate Call Monitoring JobsHourly Inmate Call Monitoring Jobs in Michigan

Hourly Inmate Call Monitoring information

What job makes $10,000 a month without a degree?

Hourly Inmate Call Monitoring jobs typically do not pay $10,000 a month without specialized skills or experience. High-paying roles that reach this level often involve entrepreneurship, sales, real estate, or skilled trades, but most require relevant skills, certifications, or significant experience rather than just a job title. Such high earnings are uncommon in entry-level or standard monitoring positions.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

Are inmate phone calls monitored?

Inmate call monitoring is a common responsibility for Hourly Inmate Call Monitoring staff, who listen to or record calls to ensure security and compliance with facility rules. Monitoring is typically conducted using specialized audio surveillance systems and requires attention to privacy policies and legal regulations.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is a corrections monitoring technician?

A corrections monitoring technician is responsible for overseeing inmate phone calls and communications to ensure security and prevent illegal activity. They typically operate monitoring systems, document suspicious behavior, and may require training in security protocols and communication technology. The role often involves working in a correctional facility environment and adhering to strict confidentiality standards.

How much money is a 15-minute jail call?

Hourly Inmate Call Monitoring jobs typically involve overseeing calls that may be billed at rates ranging from a few cents to several dollars per minute, depending on the service provider and call type. A 15-minute jail call can cost between $1.50 and $15 or more, based on the call's billing rate. Monitoring these calls requires understanding call costs and ensuring compliance with regulations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Michigan? The most popular types of Inmate Call Monitoring jobs in Michigan are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Michigan? For Hourly Inmate Call Monitoring jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Michigan look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Michigan are:
What cities in Michigan are hiring for Hourly Inmate Call Monitoring jobs? Cities in Michigan with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you

Call Center Representative (On-Site)

Edcor Data Services LLC

Troy, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 hours ago

Job description

Salary: $15.50 Hourly

Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!


Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
  • Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
  • Maintains contact center database by entering call log notes and important call information.
  • Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Skills/ Qualifications:

  • Customer Focus
  • Effective Communication
  • Effective Listener
  • Problem-Solving

Job Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
  • Ability to remain flexible and adaptable in a fast-paced environment.


Pay / Location:

  • $15.50/hour + quarterly quality bonus, depending on experience
  • In office - Troy, Michigan