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Hourly Amazon Connect Jobs (NOW HIRING)

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How much do hourly amazon connect jobs pay per year?

As of May 30, 2026, the average yearly pay for hourly amazon connect in the United States is $115,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $142,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Amazon Connect Associate, and why are they important?

To thrive as an Hourly Amazon Connect Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with Amazon Connect's cloud-based contact center platform and basic computer applications is typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for managing customer inquiries effectively. These skills ensure efficient issue resolution and a positive customer experience in a fast-paced environment.

What are some common challenges faced in an Hourly Amazon Connect role, and how can new hires overcome them?

In an Hourly Amazon Connect position, one common challenge is adapting to the fast-paced environment and managing multiple customer interactions efficiently. New hires may also need time to become comfortable with Amazon Connect's cloud-based contact center technology and consistently applying company protocols. To overcome these challenges, it's helpful to take advantage of training resources, seek feedback from more experienced team members, and actively participate in team meetings to stay informed about updates and best practices. Building strong communication skills and learning to prioritize tasks will also contribute to success in this role.

What is an Hourly Amazon Connect job?

An Hourly Amazon Connect job typically refers to a position where employees are paid by the hour to work with Amazon Connect, which is Amazon's cloud-based contact center service. These roles often involve tasks such as handling customer service calls, troubleshooting issues, or supporting the setup and management of Amazon Connect systems. Employees in these roles may work remotely or on-site, depending on the employer, and are usually required to have strong communication skills and familiarity with customer service tools. The hourly pay structure provides flexibility for both employers and employees, making it a popular choice for customer support and technical support roles.

What is the difference between Hourly Amazon Connect vs Hourly Customer Service Representative?

AspectHourly Amazon ConnectHourly Customer Service Representative
Required CredentialsBasic computer skills, training on Amazon Connect platformHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote or call center setting, using Amazon Connect softwareCall centers, remote or in-office customer service roles
Industry UsageTechnology and cloud servicesRetail, telecom, finance, and various sectors
Common Search/ComparisonYesYes

Hourly Amazon Connect roles focus on operating cloud-based contact center software, requiring technical training on the platform. Customer Service Representatives handle customer inquiries across industries, often with similar communication skills but less technical platform knowledge. Both roles are essential in customer support, but Amazon Connect specialists typically have more platform-specific training.

More about Hourly Amazon Connect jobs
What cities are hiring for Hourly Amazon Connect jobs? Cities with the most Hourly Amazon Connect job openings:
What are the most commonly searched types of Amazon Connect jobs? The most popular types of Amazon Connect jobs are:
What states have the most Hourly Amazon Connect jobs? States with the most job openings for Hourly Amazon Connect jobs include:
Infographic showing various Hourly Amazon Connect job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 50% Full Time, 46% Part Time, and 3% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $115,565 per year, or $55.6 per hour.
Retail Media Freelancer (Amazon Expert)

Retail Media Freelancer (Amazon Expert)

January Digital

Dallas, TX โ€ข Hybrid

$80 - $130/hr

Full-time

Medical, PTO

Posted 17 days ago


Job description

About January Digital

January Digital is the Marketing Leadership Company. We solve business challenges through media excellence, strategic guidance, and actionable analytics. Our agency team handles full funnel media planning, execution, and optimization while our consulting team offers true strategic leadership for building successful marketing agencies. All our work is supported with a strong foundation of data and actionable insights which ensure our clients are as successful as possible.

As a company, our motto is to build a company that improves the lives of our clients, our people, and the world around us. We support this mission through a number of efforts including our WORKS program. Good Works is our philanthropy program that ensures we have an outsized impact on our surrounding communities through financial and volunteering efforts. Our Well Works program focuses on the mental, physical, and spiritual health of our employees through required minimum PTO, an annual wellness stipend, fully paid health care, fully paid counseling services, extended parental leave, and much more.

Between our work and our culture, January Digital has been recognized more than 125 times, including being named a Best Place to Work by INC four times, Dallas Business Journal three times, one of Ad Age's Best Places to Work in 2025 and 2026, a 2024 NRF Partner of the Year, a seven-time INC 5000 fastest growing company, and numerous awards for our tactical and strategic excellence with innovative partners like Carhartt and Steve Madden.

Our Team is AI-enabled

At January Digital, we combine deep expertise, creativity, and AI innovation to deliver meaningful results. Our team advances through continuous training that keeps us and our clients ahead. We seek candidates with proven AI skills in developing and refining AI inputs, effective use of key tools, and the ability to apply AI to real business challenges. Equally important are sharp critical thinking and a commitment to using AI responsibly to create lasting impact.

About the role

We are seeking a freelance Retail Media Specialist with deep Amazon platform experience to join our team full-time (40 hours/week). This role requires hands-on, day-to-day management of retail media campaigns, along with the ability to operate in a full-service environment and engage directly with clients.

Responsibilities

  • Manage and optimize Amazon advertising campaigns (Sponsored Products, Sponsored Brands, Sponsored Display) on a daily basis
  • Execute campaign builds, bid adjustments, keyword strategy, and performance optimization
  • Monitor pacing, budgets, and performance KPIs to ensure campaign success
  • Analyze performance data and provide actionable insights and recommendations
  • Collaborate with cross-functional teams (strategy, creative, analytics) to deliver full-service media solutions
  • Participate in client communications, including updates, reporting, and strategic discussions
  • Stay up to date on Amazon platform changes, retail media trends, and best practices

Qualifications

  • 5+ years of hands-on Amazon Advertising experience
  • Proven experience with day-to-day, in-platform campaign management (not just strategy)
  • Strong understanding of retail media and performance marketing fundamentals
  • Experience working in a full-service agency environment preferred
  • Comfortable working directly with clients and presenting performance insights
  • Proficiency with Amazon Ads console and reporting tools
  • Strong analytical skills and attention to detail
  • Experience with additional retail media platforms (Walmart Connect, Instacart, etc.) preferred
  • Familiarity with analytics tools and dashboards (e.g., Excel, Google Sheets, BI tools) preferred

Engagement Details

  • 40 hours per week
  • The hourly rate for this role is $80.00 - $130.00, depending on experience.
  • Freelance/contract role
  • Fully remote or hybrid
  • Based in or able to work in New York or Dallas

January Digital is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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