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Hotel Tester Jobs (NOW HIRING)

American Cruise Lines

Hotel General Manager

Natchez, MS · On-site

Hotel General Manager American Cruise Lines, the largest USA flagged cruise line in the United ... This includes testing for marijuana and other controlled substances. * Available to travel and work ...

American Cruise Lines

Hotel General Manager

Cairo, IL · On-site

Hotel General Manager American Cruise Lines, the largest USA flagged cruise line in the United ... This includes testing for marijuana and other controlled substances. * Available to travel and work ...

American Cruise Lines

Hotel General Manager

Paducah, KY · On-site

Hotel General Manager American Cruise Lines, the largest USA flagged cruise line in the United ... This includes testing for marijuana and other controlled substances. * Available to travel and work ...

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How much do hotel tester jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for hotel tester in the United States is $47.54, according to ZipRecruiter salary data. Most workers in this role earn between $37.50 and $56.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by hotel testers during property evaluations?

Hotel testers often encounter challenges such as maintaining objectivity while evaluating a variety of properties, adapting quickly to different service standards, and discreetly documenting their experiences without alerting staff. Additionally, they must balance detailed report writing with tight deadlines and frequent travel, which can be demanding. Successful hotel testers develop strong observational skills and adaptability to consistently deliver thorough, unbiased feedback.

What is the difference between Hotel Tester vs Hotel Quality Inspector?

AspectHotel Tester
CredentialsTypically no formal certifications required; experience in hospitality or customer service beneficial
Work EnvironmentTraveling to hotels, staying overnight, and providing feedback
Job FocusEvaluating guest experience, amenities, and service quality

Hotel Testers primarily focus on experiencing hotel services firsthand and providing feedback, often traveling to different locations. Hotel Quality Inspectors usually have more formal training or certifications and may conduct detailed evaluations or audits of hotel standards. While both roles aim to improve hotel quality, Hotel Testers emphasize personal experience, whereas Hotel Quality Inspectors focus on compliance and standards. Both roles are essential in the hospitality industry for maintaining high service levels.

What are the key skills and qualifications needed to thrive as a Hotel Tester, and why are they important?

To thrive as a Hotel Tester, you need a keen eye for detail, strong analytical skills, and experience or education in hospitality, tourism, or quality assurance. Familiarity with industry standards, review platforms, and tools for documenting findings—such as checklists and digital reporting systems—is typically required. Excellent communication, objectivity, and adaptability are crucial soft skills for providing actionable feedback and navigating diverse environments. These skills ensure accurate, unbiased evaluations that help hotels improve guest experiences and maintain high service standards.

What Does a Hotel Tester Do?

As a hotel tester, your duties are to rate and review your stay at a hotel. Typically, a hotel tester works anonymously so that the hotel does not know that you are assessing the quality of their facilities and amenities. Your responsibilities include booking a room, interacting with as many of the facility’s workers as possible, taking detailed notes about things such as room service and customer service, and assessing additional amenities, such as the hotel’s restaurants, gym, pool, and spa, and writing reports to provide feedback.

What are hotel testers?

Hotel testers, also known as mystery guests or hotel inspectors, are individuals hired to evaluate hotel services and facilities anonymously. They stay at hotels, utilize amenities, and interact with staff to assess the quality of service, cleanliness, and adherence to standards. Their detailed reports help hotels identify strengths and areas for improvement, ensuring a high level of guest satisfaction. Hotel testers often work for travel companies, hotel chains, or specialized agencies, and their feedback can influence future policies and training.
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Hotel Tester jobs near you
Infographic showing various Hotel Tester job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 15% Full Time, 79% Part Time, and 2% Contract. Highlights an 53% Physical, 1% Hybrid, and 46% Remote job distribution, with an average salary of $98,889 per year, or $47.5 per hour.
Hotel General Manager

Hotel General Manager

American Cruise Lines

New Orleans, LA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

Job description

Hotel General Manager

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.

The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Responsibilities:
  • Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef amp; Guest Service Coordinator.
  • Hold officers and crew accountable to American Cruise Lines’ standards.
  • Comply with American Cruise Lines’ Operations Manual, service standards, and procedures.
  • Responsible for assessing the management team and providing immediate corrective feedback.
  • Anticipate the needs of guests and crew.
  • Respond quickly to guest requests and ensure follow-up.
  • Identify and resolve problems immediately and request home office support as needed.
  • Ability to speak and present in front of all guests in person using a microphone.
  • Management presence during meals services, cocktail hour, and onboard events.
  • Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
  • Ensure Chefs are following approved menus and recipes.
  • Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
  • Lead and direct ship officers in achieving weekly sales goals.
  • Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
  • Manage shipboard business transactions, accounting, timecards, and home office reporting.
  • Responsible for managing all hotel and food inventories.
  • Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
  • Complete daily ship inspection with Mate amp; Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
  • Create positive crew experiences.
  • Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
  • Perform bartending duties as needed with other management personnel.
  • Other duties as assigned.
Qualifications:
  • 3+ years of hotel or food and beverage management experience.
  • Bachelor’s degree in business or hospitality management is preferred.
  • Proficiency in Microsoft Office Suite applications.
  • Willing to live and work aboard the ship.
  • Optimism and a hardworking drive to succeed.
  • Cruise industry experience not required.
  • Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
  • Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
  • Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.
Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6-8 weeks working onboard / 1-2 weeks off.
  • This is a full-time, exempt position.
Essential Functions: ​
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.
Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Continuous growth in the company.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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