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Hotel Tester Jobs in Indiana (NOW HIRING)

Rising Star Casino

Hotel Reservations (GSCA)

Rising Sun, IN · On-site

$15 - $18.75/hr

Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2. * Other Specialized Requirements: Must be able to pass Rising Star Hotel Comping ...

Full House Resorts

Hotel Reservations (GSCA)

Rising Sun, IN · On-site

$15 - $18.75/hr

Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2. * Other Specialized Requirements: Must be able to pass Rising Star Hotel Comping ...

Mcr-Hotels

General Manager

Indianapolis, IN · On-site

$85 - $120/hr

Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. * Events ... and testing of mechanical equipment to ensure all pieces are in working order. Verify that all ...

MCR Hotels

General Manager

Indianapolis, IN · On-site

$85K - $90K/yr

Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. * Events ... and testing of mechanical equipment to ensure all pieces are in working order. Verify that all ...

White Lodging Careers

Public Area Attendant

Indianapolis, IN · On-site

$13.50 - $17/hr

Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels ... testing bromine levels. * Clean and organize the exercise room by wiping equipment, mirrors, and ...

White Lodging Careers

Public Area Attendant

West Lafayette, IN · On-site

$12.50 - $16/hr

Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels ... testing bromine levels. * Clean and organize the exercise room by wiping equipment, mirrors, and ...

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All JobsHotel Tester JobsHotel Tester Jobs in Indiana

Hotel Tester information

See Indiana salary details

$10

$45

$66

How much do hotel tester jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for hotel tester in Indiana is $45.24, according to ZipRecruiter salary data. Most workers in this role earn between $35.67 and $53.32 per hour, depending on experience, location, and employer.

What is a hotel tester?

Hotel testers, also known as mystery guests or hotel inspectors, are individuals hired to evaluate hotel services and facilities anonymously. They stay at hotels, utilize amenities, and interact with staff to assess the quality of service, cleanliness, and adherence to standards. Their detailed reports help hotels identify strengths and areas for improvement, ensuring a high level of guest satisfaction. Hotel testers often work for travel companies, hotel chains, or specialized agencies, and their feedback can influence future policies and training.

What does a hotel tester do?

As a hotel tester, your duties are to rate and review your stay at a hotel. Typically, a hotel tester works anonymously so that the hotel does not know that you are assessing the quality of their facilities and amenities. Your responsibilities include booking a room, interacting with as many of the facility’s workers as possible, taking detailed notes about things such as room service and customer service, and assessing additional amenities, such as the hotel’s restaurants, gym, pool, and spa, and writing reports to provide feedback.

What are the key skills and qualifications needed to thrive as a hotel tester, and why are they important?

To thrive as a Hotel Tester, you need a keen eye for detail, strong analytical skills, and experience or education in hospitality, tourism, or quality assurance. Familiarity with industry standards, review platforms, and tools for documenting findings—such as checklists and digital reporting systems—is typically required. Excellent communication, objectivity, and adaptability are crucial soft skills for providing actionable feedback and navigating diverse environments. These skills ensure accurate, unbiased evaluations that help hotels improve guest experiences and maintain high service standards.

What are some common challenges faced by hotel testers during property evaluations?

Hotel testers often encounter challenges such as maintaining objectivity while evaluating a variety of properties, adapting quickly to different service standards, and discreetly documenting their experiences without alerting staff. Additionally, they must balance detailed report writing with tight deadlines and frequent travel, which can be demanding. Successful hotel testers develop strong observational skills and adaptability to consistently deliver thorough, unbiased feedback.

What is the difference between Hotel Tester vs Hotel Quality Inspector?

AspectHotel Tester
CredentialsTypically no formal certifications required; experience in hospitality or customer service beneficial
Work EnvironmentTraveling to hotels, staying overnight, and providing feedback
Job FocusEvaluating guest experience, amenities, and service quality

Hotel Testers primarily focus on experiencing hotel services firsthand and providing feedback, often traveling to different locations. Hotel Quality Inspectors usually have more formal training or certifications and may conduct detailed evaluations or audits of hotel standards. While both roles aim to improve hotel quality, Hotel Testers emphasize personal experience, whereas Hotel Quality Inspectors focus on compliance and standards. Both roles are essential in the hospitality industry for maintaining high service levels.

More about Hotel Tester jobs

What are the most commonly searched types of Hotel Tester jobs in Indiana?

The most popular types of Hotel Tester jobs in Indiana are:

What are popular job titles related to Hotel Tester jobs in Indiana?

For Hotel Tester jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Hotel Tester jobs in Indiana look for?

The top searched job categories for Hotel Tester jobs in Indiana are:

Hotel Tester jobs near you
Infographic showing various Hotel Tester job openings in Indiana as of August 2026, with employment types broken down into 6% As Needed, 82% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $94,099 per year, or $45.2 per hour.

Hotel Reservations (GSCA)

Full House Resorts

Rising Sun, IN

$14/hr

Full-time

Re-posted 10 days ago

Full House Resorts rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

65th of 164 rated casinos

Job description

Essential Job Functions:

  • Provide superior service to all customers.
  • Answer and assist all calls presented within the Guest Services, PBX and Front Desk areas.
  • Accurate reservations input into property reservations system.
  • Accurate checking in and checking out/posting of hotel guests.
  • Responsible for the daily maximization and occupancy and rate goals.
  • Responsible for assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries.
  • Responsible for accurate data entry into all hotel and casino systems.
  • Complete daily reports and checklists.
  • Deliver/sort mail; bulk mailings.
  • Notify the Hotel Supervisor of any inventory shortages with room blocks or event blocks.
  • Assist in baggage and coat check customer service.
  • Greet group guests visiting the property.
  • Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
  • Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions: 

  • Perform miscellaneous duties as assigned.
  • Maintain complete knowledge of departmental policies, procedures and service standards.

Job Qualifications:

  • Experience Required: Guest Service Center Agent or similar experience.
  • Education Required: High school diploma or equivalent.
  • Skills, Knowledge and/or Abilities Required: Professional and positive demeanor. Excellent customer service skills, outstanding verbal and written skills, detail oriented.  Ability to communicate clearly and accurately with all external & internal customers. Must be able to work weekends, evenings and holidays.  Knowledge of hotel and casino system helpful.  Able to prioritize tasks and adapt to change as necessary. Strong computer skills.
  • Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License – Level 2.
  • Other Specialized Requirements: Must be able to pass Rising Star Hotel Comping Test.

What Full House Resorts employees say

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Hours and flexibility

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