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Hospitality Operations Jobs (NOW HIRING)

Southall Church

Hospitality Coordinator

Franklin, TN · On-site

Coordinate Sunday hospitality operations including breakfast, coffee, fellowship hall cleanliness and special events. * Ensure hospitality spaces remain clean, stocked, prepared, and ministry-ready ...

Southall Church

Hospitality Coordinator

Franklin, TN · On-site

Coordinate Sunday hospitality operations including breakfast, coffee, fellowship hall cleanliness andspecial events. * Ensure hospitality spaces remain clean, stocked, prepared, and ministry-ready ...

Better Talent

Hospitality Team

Rangeley, ME

As our portfolio continues to grow, we are looking to hire an Operations Manager to lead, support ... Position Summary In this role, the Hospitality Team member will support our operations in beautiful ...

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How much do hospitality operations jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for hospitality operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Hospitality Operations, and why are they important?

To excel in Hospitality Operations, you need strong organizational skills, attention to detail, and a background in hospitality management or related fields, often supported by relevant degrees or experience. Familiarity with property management systems (PMS), booking software, and health and safety certifications is typically required. Exceptional customer service, leadership, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure smooth daily operations, guest satisfaction, and efficient team coordination within a fast-paced hospitality environment.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles require skills in customer service, organization, and communication, and often involve working in fast-paced environments with varying schedules.

What are some common challenges faced in Hospitality Operations, and how can professionals effectively address them?

Professionals in Hospitality Operations often encounter challenges such as managing high guest expectations, coordinating between diverse teams, and adapting to fluctuating occupancy rates. Effective communication and strong organizational skills are essential for addressing these issues, as is the ability to remain calm under pressure. Many successful operations professionals also leverage technology to streamline processes and foster collaboration across departments, ensuring smooth daily operations and a positive guest experience.

What is the difference between Hospitality Operations vs Hotel Front Desk Agent?

AspectHospitality OperationsHotel Front Desk Agent
Primary ResponsibilitiesOversees overall hotel functions, manages staff, coordinates departmentsHandles guest check-ins/outs, manages reservations, provides guest services
Required CredentialsHospitality management experience, certifications like CMP or CHA often preferredHigh school diploma, customer service skills, hospitality certifications optional
Work EnvironmentOffice and management settings within hotels or resortsFront desk, lobby area, guest service environment
Industry UsageUsed in managerial, supervisory, and administrative rolesFrontline customer service role in hotels

Hospitality Operations focuses on managing hotel functions and staff, while Hotel Front Desk Agents handle guest interactions and reservations. Both roles are essential in the hospitality industry but differ in scope and responsibilities.

What is the highest paid job in hospitality?

The highest paid roles in hospitality often include general managers of large hotels or resort executives, with salaries reaching six figures or more. These positions require extensive experience, strong leadership skills, and often involve overseeing multiple departments and operations.

What are hospitality operations?

Hospitality operations refer to the day-to-day activities and processes involved in managing businesses that provide services to guests, such as hotels, restaurants, resorts, and event venues. These operations cover areas like front desk management, housekeeping, food and beverage service, guest relations, and facility maintenance. Effective hospitality operations ensure a seamless and enjoyable experience for guests, while also optimizing efficiency and profitability for the business. Professionals in this field often focus on customer service, operational planning, and quality control.

What are the examples of hospitality operations?

Hospitality operations include managing hotel front desks, housekeeping, food and beverage services, event planning, and maintenance. These roles require coordination, customer service skills, and often involve working in fast-paced environments such as hotels, resorts, or restaurants.

What do hospitality operations do?

Hospitality operations involve managing the daily functions of hotels, resorts, or other lodging establishments, including guest services, housekeeping, food and beverage service, and facility maintenance. Professionals in this field coordinate staff, ensure customer satisfaction, and oversee operational efficiency using tools like property management systems. Strong communication, organizational skills, and industry certifications are often important for success.
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Hospitality Operations jobs near you

VP Hospitality Operations | McCormick Place Convention Center

Oak View Group

Chicago, IL

$185K - $225K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Oak View Group rating

6.3

Company rating: 6.3 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

20th of 35 rated event venues

Job description

VP Hospitality Operations | McCormick Place Convention Center

Location: US-IL-Chicago

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary
The VP Hospitality Operations is responsible for the efficient, professional and profitable operation of the food & beverage operations to include concessions, premium areas, as well as catering operations. This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the VP Hospitality Operations solicits new sources of revenue, both on and off the venue property. Additionally, this role involves a mix of concessions, premium, and catering and therefore experience in all is a requirement to be successful in the role.

The VP Hospitality Operations serves as the senior leader within the food & beverage operations and is responsible for maintaining and communicating with the client per contractual obligations as well as client overall expectations.

This role will pay a salary of $185,000-$225,000 and is bonus eligible.

For Full-Time roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 17, 2026.

About the Venu
McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America. With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors every year.
Responsibilities:
  • Ensure legal, efficient, professional and profitable operation of the assigned OVG Hospitality venue.
  • Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
  • Maintain positive client relationships and establish effective and consistent communication techniques
  • Final decision-maker on equipment purchases and leases.
  • Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
  • Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, employment, and EEO guidelines
  • Author, review and amend policies & procedures, as required.
  • Oversee scheduling and labor allocation.
  • Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
  • Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
  • Be held accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of foodservice equipment.
  • Project manage as required.
  • Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
  • Directs and assists managers in preparing and attaining future goals.
  • Provides each manager with the proper direction and follows up on all assignments.
  • Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
  • Serves as the lead in developing new concepts and the ability to develop revenue generating opportunities to set the operation apart from others in the industry.
  • Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
  • Develops an effective management team.
  • Gives the managers clear direction and provides the necessary assistance for them to perform their work.
  • Evaluates each manager’s performance and makes recommendations for their improvement.
  • Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
  • Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.

Qualifications:
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
  • Ten (10+) years' experience in an executive position in a major market US convention center, convention hotel or business hotel rated 4-stars or above.
  • Background must include managerial level experience in concessions, premium, and catering and the ability to lead all these departments with a hands on approach.
  • Ability to make sound business/operations decisions quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a thorough working knowledge of all existing concessions and premium services locations.
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG Hospitality and venue concession and premium services operations.
  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
  • Ability to work independently with little direction.
  • Experience in a fast paced arena, ball park or stadium preferred.

Education and Experience:
  • MA or MS; BA or BS with business-related major or hospitality preferred.
  • Minimum 8+ years management experience in the contract food service industry, with an emphasis placed on concert and sports venues.
  • Nationally recognized, advanced food service sanitation training course certification.
  • Operational management experience as well as technical experience in financial acumen, budgeting, and business operations.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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