Hospitality Operations Jobs in California (NOW HIRING)

Job Description: Job Summary: The Hospitality Operations Manager is a position that will primarily focus on Membership retention and the services that contribute to the development of an exceptional and elevated hospitality experience. This position will largely be comprised of planning, developing, or coordinating the on-site sales, managing the wine inventory, assist in overseeing concierge and membership services on the property, and coordinating training and operations activities at Leoness Cellars. The Hospitality Operations Manager will continually develop our human resources to ensure that the supervisory team and staff are achieving established objectives through coaching, mentoring, the sound use of judgment, and timely decision making. Additionally, the role will require participating in other related projects and tasks as assigned by Management and reporting on facility activities and Vital Factors.
HOSPITALITY OPERATIONS MANAGERWork Style
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Initiative — Job requires a willingness to take on responsibilities and challenges
Integrity — Job requires being honest and ethical
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems
Persistence — Job requires persistence in the face of obstacles
Task
• Direct and coordinate management, training and activities that support the sales and delivery of wine and food on the Member’s Terraces.
• Oversee all activities directly related to providing hospitality services at Leoness Cellars.
• Monitor health and safety as it relates to food service and food handling on the Member Terraces. Require all service staff that handle the transportation of food to acquire and maintain current food handler’s cards from the Riverside County Department of Health.
• Responsible for inventory management.
• Anticipate Members’ needs and ensure that service meets/exceeds expectations to ensure a memorable and elevated hospitality experience.
• Facilitate activities of businesses or departments concerned with the pricing, sales or service of wine, food and merchandise.
• Monitors setup, maintenance, cleanliness and safety of Leoness Cellars.
• Act as initial contact for disciplinary actions in order to assure that actions are consistent and accurate with company's progressive disciplinary policies. Provides a timely detailed account of any disciplinary issues to the Human Resources Manager.
• Performs opening and closing duties and follows appropriate checklists to ensure compliance.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Manage staff, preparing work schedules, and assigning specific duties.
• Implement departmental policies, goals, objectives, and procedures, conferring with Senior Leadership and staff members as necessary.
• Determine staffing requirements, and work with other managers to interview, hire and train new employees, or oversee those personnel processes.
• Direct activities such as sales promotions, coordinating with other department heads as required.
• Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Ensuring compliance with local, state and federal laws relating to serving, sales and distribution of alcohol.
• Perform other assigned projects and duties as directed by Senior Leadership.
Detailed Work Activity
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
o Determine resource needs
o Implement organizational process or policy changes
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
o Monitor performance of organizational members or client staff.
Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
o Provide basic information to guests, visitors, or clients.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
o Develop marketing plans or strategies.
o Develop organizational goals or objectives.
o Plan facility layouts or designs.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
o Analyze data to inform operational decisions or activities.
o Analyze financial records to improve efficiency.
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
o Direct financial operations.
o Direct organizational operations, projects, or services.
o Direct sales, marketing, or customer service activities.
o Prepare staff schedules or work assignments.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores and receiving clients or guests.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
o Recommend organizational process or policy changes
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
o Work with Staff Development & Training Manager to develop and implement employee training programs.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers or customers.