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Hospitality Operations information

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How much do hospitality operations jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for hospitality operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is hospitality operations?

Hospitality operations refer to the day-to-day activities and processes involved in managing businesses that provide services to guests, such as hotels, restaurants, resorts, and event venues. These operations cover areas like front desk management, housekeeping, food and beverage service, guest relations, and facility maintenance. Effective hospitality operations ensure a seamless and enjoyable experience for guests, while also optimizing efficiency and profitability for the business. Professionals in this field often focus on customer service, operational planning, and quality control.

What are the key skills and qualifications needed to thrive in hospitality operations, and why are they important?

To excel in Hospitality Operations, you need strong organizational skills, attention to detail, and a background in hospitality management or related fields, often supported by relevant degrees or experience. Familiarity with property management systems (PMS), booking software, and health and safety certifications is typically required. Exceptional customer service, leadership, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure smooth daily operations, guest satisfaction, and efficient team coordination within a fast-paced hospitality environment.

What are some common challenges faced in hospitality operations, and how can professionals effectively address them?

Professionals in Hospitality Operations often encounter challenges such as managing high guest expectations, coordinating between diverse teams, and adapting to fluctuating occupancy rates. Effective communication and strong organizational skills are essential for addressing these issues, as is the ability to remain calm under pressure. Many successful operations professionals also leverage technology to streamline processes and foster collaboration across departments, ensuring smooth daily operations and a positive guest experience.

What is the difference between Hospitality Operations vs Hotel Front Desk Agent?

AspectHospitality OperationsHotel Front Desk Agent
Primary ResponsibilitiesOversees overall hotel functions, manages staff, coordinates departmentsHandles guest check-ins/outs, manages reservations, provides guest services
Required CredentialsHospitality management experience, certifications like CMP or CHA often preferredHigh school diploma, customer service skills, hospitality certifications optional
Work EnvironmentOffice and management settings within hotels or resortsFront desk, lobby area, guest service environment
Industry UsageUsed in managerial, supervisory, and administrative rolesFrontline customer service role in hotels

Hospitality Operations focuses on managing hotel functions and staff, while Hotel Front Desk Agents handle guest interactions and reservations. Both roles are essential in the hospitality industry but differ in scope and responsibilities.

What are 5 careers in the hospitality operations industry?

Five common careers in hospitality operations include hotel manager, front desk supervisor, food and beverage manager, housekeeping supervisor, and event coordinator. These roles require strong customer service skills, organizational abilities, and often involve working flexible hours in a fast-paced environment.
More about Hospitality Operations jobs

What cities are hiring for Hospitality Operations jobs?

Cities with the most Hospitality Operations job openings:

What states have the most Hospitality Operations jobs?

States with the most job openings for Hospitality Operations jobs include:

Hospitality Operations jobs near you
Infographic showing various Hospitality Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Hospitality Operations Manager

Kansas City, MO • On-site

Jacob Rieger & Company LLC
See more jobs at Jacob Rieger & Company LLCexternal

Full-time

Posted 24 days ago

Job description

About the Role

The Hospitality Operations Manager is a hands-on leadership position responsible for supporting the daily execution of J. Rieger & Co.’s hospitality experience across food and beverage, tours and tastings, guest services, and gift shop operations. This role works closely with the Director of Hospitality Operations and department leaders to maintain consistent service standards, coordinate teams, resolve operational challenges, and ensure a seamless experience for every guest.

The Manager maintains a visible presence throughout the operation, supporting employees and managers during service, monitoring staffing and facility readiness, and responding to changing business needs. This position helps translate company standards and operational plans into daily action while fostering a culture centered on hospitality, accountability, teamwork, and continuous improvement.

Minimum Qualifications
  • Three or more years of hospitality leadership experience in food and beverage, hotels, restaurants, entertainment venues, tourism, retail, or a comparable guest-facing operation.
  • Experience supervising employees and coordinating daily operations within a fast-paced service environment.
  • Working knowledge of labor management, scheduling, inventory, cost controls, and operational reporting.
  • Proven ability to coach employees, address performance concerns, and maintain service standards.
  • Strong communication, organization, decision-making, and problem-solving skills.
  • Availability to work a schedule that reflects the needs of the business, including evenings, weekends, holidays, and special events.
Preferred Qualifications
  • Experience supporting multiple departments, outlets, or guest-facing service environments.
  • Experience working across food and beverage, tours, retail, events, or experiential hospitality operations.
  • Demonstrated success improving service consistency, labor efficiency, guest satisfaction, and team performance.
  • Familiarity with point-of-sale, scheduling, reservation, payroll, inventory, and business-reporting systems.
  • Experience implementing training, operating procedures, opening and closing standards, and team-accountability processes.
  • Degree or continuing education in hospitality management, business administration, or a related field, or an equivalent combination of education and relevant experience.
Responsibilities
  • Support daily operations across food and beverage, tours and tastings, guest services, and gift shop operations.
  • Maintain a visible leadership presence throughout the facility and provide hands-on support during service, high-volume periods, special events, and guest-recovery situations.
  • Coordinate with department leaders to ensure appropriate staffing, deployment, operational readiness, and communication across hospitality outlets.
  • Reinforce service standards, operating procedures, opening and closing expectations, health and safety requirements, and company policies.
  • Lead pre-shift communication and help ensure teams understand daily priorities, programming, facility activity, product information, and guest needs.
  • Coach and develop employees through regular feedback, training, recognition, and performance accountability.
  • Assist with recruiting, onboarding, scheduling, and retaining a knowledgeable, engaged, and hospitality-driven team.
  • Monitor labor, sales, cost of goods, inventory, guest feedback, and other operating information to identify concerns and improvement opportunities.
  • Partner with the Director and department leaders to implement initiatives that improve revenue, profitability, operating efficiency, and the guest experience.
  • Respond promptly and professionally to guest concerns, employee issues, facility needs, safety concerns, and operational disruptions.
  • Support cross-department programming, promotions, private events, and other revenue-generating or guest-engagement initiatives.
  • Ensure the guest journey remains consistent and brand-aligned across tours, tastings, retail, food and beverage, and other on-site experiences.
Skills

The Hospitality Operations Manager must be a dependable and approachable leader who is comfortable working alongside the team and making timely decisions in a fast-paced environment. This role requires strong communication, organization, situational awareness, and the ability to coordinate employees and operations across multiple guest-facing areas. The Manager should be able to interpret basic financial and operational information, coach employees effectively, resolve guest concerns, and maintain consistent standards while adapting to the changing needs of the business. Success requires genuine enthusiasm for hospitality, attention to detail, sound judgment, and a willingness to step in wherever support is needed.

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