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Cosm

Hospitality Operations Crew (Part Time)

Detroit, MI · On-site

The Hospitality Operations Crew Member plays a critical behind-the-scenes role in daily operations and special events. This position supports bar and kitchen operations through stocking and receiving ...

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How much do hospitality operations jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for hospitality operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Hospitality Operations, and why are they important?

To excel in Hospitality Operations, you need strong organizational skills, attention to detail, and a background in hospitality management or related fields, often supported by relevant degrees or experience. Familiarity with property management systems (PMS), booking software, and health and safety certifications is typically required. Exceptional customer service, leadership, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure smooth daily operations, guest satisfaction, and efficient team coordination within a fast-paced hospitality environment.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles require skills in customer service, organization, and often certification or training in hospitality management. They are typically found in hotels, resorts, restaurants, and event venues.

What are some common challenges faced in Hospitality Operations, and how can professionals effectively address them?

Professionals in Hospitality Operations often encounter challenges such as managing high guest expectations, coordinating between diverse teams, and adapting to fluctuating occupancy rates. Effective communication and strong organizational skills are essential for addressing these issues, as is the ability to remain calm under pressure. Many successful operations professionals also leverage technology to streamline processes and foster collaboration across departments, ensuring smooth daily operations and a positive guest experience.

What is the difference between Hospitality Operations vs Hotel Front Desk Agent?

AspectHospitality OperationsHotel Front Desk Agent
Primary ResponsibilitiesOversees overall hotel functions, manages staff, coordinates departmentsHandles guest check-ins/outs, manages reservations, provides guest services
Required CredentialsHospitality management experience, certifications like CMP or CHA often preferredHigh school diploma, customer service skills, hospitality certifications optional
Work EnvironmentOffice and management settings within hotels or resortsFront desk, lobby area, guest service environment
Industry UsageUsed in managerial, supervisory, and administrative rolesFrontline customer service role in hotels

Hospitality Operations focuses on managing hotel functions and staff, while Hotel Front Desk Agents handle guest interactions and reservations. Both roles are essential in the hospitality industry but differ in scope and responsibilities.

What are the 6 basic hospitality skills?

Hospitality operations require six basic skills: excellent communication to interact effectively with guests and team members; customer service skills to ensure guest satisfaction; problem-solving abilities to address issues promptly; teamwork to collaborate with staff; organization to manage tasks efficiently; and adaptability to handle changing situations and guest needs. These skills are essential for providing a positive guest experience and maintaining smooth operations.

What is the highest paid job in hospitality?

The highest paid roles in hospitality often include general managers of large hotels or resort executives, with salaries reaching six figures or more. These positions require extensive experience, strong leadership skills, and often involve overseeing multiple departments and operations.

What are hospitality operations?

Hospitality operations refer to the day-to-day activities and processes involved in managing businesses that provide services to guests, such as hotels, restaurants, resorts, and event venues. These operations cover areas like front desk management, housekeeping, food and beverage service, guest relations, and facility maintenance. Effective hospitality operations ensure a seamless and enjoyable experience for guests, while also optimizing efficiency and profitability for the business. Professionals in this field often focus on customer service, operational planning, and quality control.

What is hospitality operations?

Hospitality operations refer to the management and coordination of services in hotels, resorts, restaurants, and other hospitality establishments. It involves overseeing staff, guest services, facilities, and ensuring smooth daily functioning, often requiring skills in customer service, organization, and industry-specific tools. Effective hospitality operations aim to provide a positive guest experience and maintain operational efficiency.
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Hospitality Operations jobs near you
Infographic showing various Hospitality Operations job openings in the United States as of July 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Director of Hospitality Operations

Convene Hospitality Group

New York, NY • On-site

Other

Medical, Retirement, PTO

Posted 20 days ago

Job description

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

House Director  | NeueHouse Madison Square, NYC

Convene Hospitality Group is seeking a visionary House Director (Director of Operations) to lead the ongoing operations and cultural evolution of our NeueHouse Madison Square location. As the strategic and operational leader of this iconic space and brand, you are responsible for the holistic success of the 'House', encompassing commercial and operational ownership, P&L accountability, member and guest experience, creative programming, and physical asset management. 

You will provide executive oversight to our entire multidisciplinary team encompassing Membership & Sales, Membership Experience, Workplace Operations, Events, Food & Beverage, AV Production, and Facilities, ensuring the seamless execution of all programs, services, and experiences with the precision and hospitality synonymous with the NeueHouse brand. Reporting to Convene Hospitality Group Leadership, you will drive integrated business performance and operational excellence by leading high-impact cross-functional initiatives, while delivering elevated hospitality and cultivating a trendsetting brand that defines the global standard for creative community building. 

This is a rare opportunity to be a founding pillar of a brand evolution. You will lead the charge in creating an environment where world class hospitality meets cultural innovation. You are the custodian of an iconic landmark, transforming it into a living, breathing ecosystem where influential creators, entrepreneurs and innovators belong. You don't follow trends, you set them.

About NeueHouse Madison Square

Located in the heart of the Flatiron District, NeueHouse Madison Square is a landmark of New York's creative scene, housed in a historic 1913 industrial building that once served as an auction house. NeueHouse Madison Square offers a timeless design, emotive experiences, and elevated hospitality.  Across eight floors, it offers special event spaces, membership lounges, private office suites, and a members-only restaurant and bar, all artfully blending an edgy, industrial aesthetic with the comfort and warmth of a designer residence.

What You'll Do:

Leadership & Team Management

  • Provide executive direction to multidisciplinary teams including Membership & Event Sales, Membership Experience, Food & Beverage, AV Production, and Facilities. 
  • Act as the cultural steward ensuring every activation is executed with precision and hospitality synonymous with both the brand and elevated hospitality standards.
  • Recruit, mentor, and develop a high-performing team, fostering a culture of excellence, collaboration, and accountability.

Commercial Performance

  • Partner with CHG commercial leadership to craft a sales and marketing strategy to drive top line revenue growth across membership, private workspace, meetings & events and food & beverage outlets.  
  • Build and lead on-site sales and marketing team to support a holistic go-to-market strategy supported by CHG centralized brand, marketing and global sales organizations.  
  • Drive a high performance sales culture by aggressively scaling Membership, Meetings & Events, and Multi-outlet F&B through innovative programming and integrated revenue generating initiatives that maximize total property growth.
  • Focus on optimizing yield through pricing strategies, occupancy management, and the conversion of high production events that align with the brand's market position.
  • Manage and balance between top-line growth and bottom-line health, ensuring the operational framework remains high-performing.

Operational Excellence

  • Implement and drive a versatile service philosophy that ensures every interaction from catering and intimate community gatherings to high-production, large scale events is transformed to bespoke, tailored, world-class experience.
  • Ensure the venue is consistently operationally ready by overseeing and monitoring front of house operations, back of house logistics, and physical brand standards.
  • Enforce rigorous venue policies, safety protocols, and compliance with local health and liquor regulations.

Food & Beverage Delivery

  • Architect and oversee the F&B program that balances high-end simplicity with operational flexibility, ensuring the service model can seamlessly scale to support everything from social lounging to formal, bespoke private dining experiences.
  • Seamlessly manage the operational flow across multi outlets including the restaurant and cafe- an integration of breakfast, lunch and cafe classics as well as the private dining room and bar, ensuring each maintains a culinary seasonal rotation, elevated service and peak performance.
  • Navigate the complexity of a multi-faceted venue by balancing high-level business orchestration with active floor presence. Lead from the front to ensure refined service, managing the "connective tissue" between culinary and front of house. 

Financial Management

  • Take comprehensive ownership of the property's Profit and Loss statement, meticulously balancing premium operational delivery with sustainable bottom-line health.
  • Analyze financial reports, track KPIs, and adjust operations to meet or exceed goals.
  • Partner with sales to drive membership growth and maximize event profitability

Revenue Management

  • Drive a high performance sales culture by aggressively scaling Membership, Meetings & Events, and Multi-outlet F&B through innovative programming and integrated revenue generating initiatives that maximize total property growth.
  • Ownership of the property's revenue engine, partnering with Commercial teams to design and execute high-impact growth strategies across all business lines.
  • Focus on optimizing yield through pricing strategies, occupancy management, and the conversion of high production events that align with the brand's market position.
  • Manage and balance between top-line growth and bottom-line health, ensuring the operational framework remains high-performing.

Client & Stakeholder Relations

  • Act as the primary conduit for members; you are not just a point of contact, but a trusted partner who understands their world and ensures the House is a sanctuary for their best work.
  • Foster deep connections and relationships within the creative community. You manage a network, you weave a community- ensuring the House serves as a catalyst for collaboration and diverse perspectives.
  • Architect a space that is inclusive and safe, ensuring diversity is not just a metric, but the foundational pulse of the House. You will proactively identify and remove barriers to belonging, ensuring every member feels valued.
  • Nurture relationships with all stakeholders ensuring the brand's creative mission comes to life in the physical space.

Strategic Planning & Growth

  • Partner with leadership to co-author long term growth strategies. You will implement industry-leading best practice to ensure the House is the benchmark for innovation in the creative community space.
  • Maintain a full view of global industry shifts, proactively evolving the House to ensure it remains dynamic and competitive.
  • Evolve the operational framework to ensure business is running at peak efficiency and effectiveness. You will refine the connective tissue between departments to optimize workflows, labor models and resource allocation.

What We Look For: 

  • 7+ years of senior leadership experience in event venue management, membership, hospitality, or a related field.
  • Proven track record of achieving financial targets and driving revenue growth.
  • Strong operational expertise in event logistics, food & beverage programs, and technical production.
  • Exceptional leadership, communication, and team-building skills.
  • Ability to manage multiple priorities in a fast-paced, membership and  event-driven environment.
  • Proficiency with budgeting, financial reporting, and KPI analysis.
  • Flexibility to work evenings, weekends, and holidays to support event operations.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation:

Base Salary Range: $160,000 - $175,000/annually, commensurate with candidate's background and experience. 

This role is also eligible for CHG's generous annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We're Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here's what you can expect:

  • Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
  • Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
  • Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
  • Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
  • Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you're excited to grow, learn, and make an impact, we'd love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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