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Hospitality Associate Jobs in Silver Spring, MD (NOW HIRING)

Marencor

Hospitality & Leisure Attorney

Washington, DC · On-site

Our client, a leading Am Law 100 firm, is seeking a mid-level associate (2 to 4 years of experience ONLY) to join its nationally top-ranked Hospitality & Leisure practice. This award-winning group ...

AEG

Hospitality Concierge

Baltimore, MD · On-site

$15.50 - $19.75/hr

HOSPITALITY CONCIERGE (MORGAN STATE) Baltimore, Maryland On-Site (Part-Time on Gamedays Only) THE ... We support an inclusive workplace where associates excel based on personal merit, qualifications ...

Playfly Sports

Hospitality Concierge

Baltimore, MD · On-site

$15.50 - $19.75/hr

HOSPITALITY CONCIERGE (MORGAN STATE) Baltimore, Maryland On-Site (Part-Time on Gamedays Only) THE ... We support an inclusive workplace where associates excel based on personal merit, qualifications ...

Compass Group

HOSPITALITY ATTENDANT

Arlington, VA · On-site

$22/hr

Previous hospitality experience preferred. * Perks: Free daily meal, parking, and uniform shirts ... The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients ...

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Hospitality Associate information

See Silver Spring, MD salary details

$10

$19

$36

How much do hospitality associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for hospitality associate in Silver Spring, MD is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.38 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles often require strong customer service skills, communication abilities, and knowledge of industry tools like reservation systems. The industry offers diverse opportunities across hotels, restaurants, event venues, and travel services.
More about Hospitality Associate jobs

What are the most commonly searched types of Hospitality jobs in Silver Spring, MD?

The most popular types of Hospitality jobs in Silver Spring, MD are:

What job categories do people searching Hospitality Associate jobs in Silver Spring, MD look for?

The top searched job categories for Hospitality Associate jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Hospitality Associate jobs?

Cities near Silver Spring, MD with the most Hospitality Associate job openings:

Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,479 per year, or $19.5 per hour.

HOSPITALITY ASSOCIATE- Dietary (40 hours Bayview)

Johns Hopkins Healthcare

Baltimore, MD • On-site

$14 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Johns Hopkins Medicine rating

7.6

Company rating: 7.6 out of 10

Based on 233 frontline employees who took The Breakroom Quiz

192nd of 898 rated healthcare providers

Job description

Tired of not advancing? We have tuition reimbursement. We also offer Paid Time Off - PTO!
Position Summary
The Hospitality Associate is responsible for the creation and serving of specialty coffee and expresso-based drinks. Also responsible for performing a range of food service duties, including cooking, prepping, cleaning and general sanitation. Work requires an advanced level of technical instruction. Employee is expected to work independently, and to be able to resolve problems.
Education/Work Experience:
  • HS diploma or GED equivalent
  • Barista, specialty drink certification or equivalent required
  • 1-2 years experience in retail hospitality culinary experience required
  • Math skills and cash handling experience required
  • Knowledge of working a cash register and credit card machine required
  • Excellent customer service skills
  • Ability to exchange information on factual matters, greet visitors, and explain medical center policies in terms of cash handling, food preparation and safety if applicable
  • This type of interaction requires courtesy and tact when dealing with patients visitors and staff. Employee must use own judgment in terms of issuing reimbursement and providing service recovery in applicable instances

Principal Duties and Responsibilities
  • Skilled in operating an espresso machine. Has a high level of skill in making espresso- based drinks. Able to create specialized beverages.
  • Guides other food service workers serving food to specialty retail patrons or assembling food for special functions.
  • Checks assembled food products to insure adherence to instructions
  • Takes customer orders and prepares the orders according to brand specifications and the customer's request
  • Greets all customers with personalized services. Develops rapport by learning favorite drinks of customers
  • Answers telephone in a courteous manner and takes customer orders and answers questions regarding coffee blends, preparation, and product freshness
  • Must have knowledge of menu items and recipes to effectively service the customer
  • Instructs personnel in procedures as necessary
  • Adheres to standards set by designated brand
  • Distributes and post marketing materials as required
  • Ability to promote and market brand to customer in order to drive sales
  • Ensures compliance with health and safety regulations
  • Maintains daily temperature logs, follows safety standards and completes safety logs
  • Properly utilizes station machinery and equipment
  • Performs routine preventative maintenance on machinery
  • Schedules and coordinates duties and personnel to ensure that work is completed efficiently
  • Collects tickets or handles cash, makes change, totals tickets/cash received at end of day
  • Transports cash. Maintains balance of cash drawer
  • Restocks items and inventory, responsible for establishing and maintenance of par levels
  • Completes necessary reports, following specific directions and submits through appropriate channels
  • Performs necessary work such as cleaning appliances and sweeping and mopping work areas to assure cleanliness
  • Receives specialized training on specialty retail policies and procedures
  • Ability to stand for extended periods of time
  • Ability to lift up to 25 lbs and frequent lift push pull
  • Involves repetitive motion
  • Involves working with chemicals, heated equipment, steam

Shift:
Full Time (40 hours)
6am-2:30pm, Monday-Friday.
Non-Exempt
We have a robust benefits package which includes medical, dental, vision, 401K. For additional information please go to: https://jhh.mybenefitsjhhs.com
Salary Range: Minimum 16.25/hour - Maximum 26.77/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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