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Hospitality Associate Jobs in Puerto Rico (NOW HIRING)

DRIFTWOOD HOSPITALITY MANAGEMENT

Sous Chef

San Juan, PR · On-site

$48K - $65K/yr

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and ...

DRIFTWOOD HOSPITALITY MANAGEMENT

Line Cook | PM

San Juan, PR · On-site

$15.25 - $19/hr

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and ...

DRIFTWOOD HOSPITALITY MANAGEMENT

Housekeeping

San Juan, PR · On-site

$13.50 - $16.25/hr

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and ...

Marriott International

Guest Service Expert

San Juan, PR · On-site

$14.50 - $17.50/hr

We actively foster an environment where the unique backgrounds of our associates are valued and ... About the Team Marriott Hotels strive to elevate the art of hospitality, innovating at every ...

Marriott

Guest Service Expert

San Juan, PR · On-site

$14.50 - $17.50/hr

We actively foster an environment where the unique backgrounds of our associates are valued and ... Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while ...

Marriott

Guest Service Support Expert

San Juan, PR · On-site

$14.50 - $17.50/hr

We actively foster an environment where the unique backgrounds of our associates are valued and ... Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while ...

Sephora

Seasonal Associate

Caguas, PR · On-site

$16.60 - $19.30/hr

Non-guaranteed hours Your Role at Sephora As a Seasonal Associate , you'll be responsible for ... Experience in a retail, hospitality, or client-focused environment preferred. * Excellent ...

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Hospitality Associate information

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles often require strong customer service skills, communication abilities, and knowledge of industry tools like reservation systems. The industry offers diverse opportunities across hotels, restaurants, event venues, and travel services.
More about Hospitality Associate jobs

What are the most commonly searched types of Hospitality jobs in Puerto Rico?

The most popular types of Hospitality jobs in Puerto Rico are:

Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Puerto Rico as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution.

Restaurant Host | Part Time

DRIFTWOOD HOSPITALITY MANAGEMENT

San Juan, PR • On-site

Part-time

Re-posted 28 days ago

Driftwood Hospitality Management rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

RESUMEN DEL PUESTO

Sé la primera sonrisa que abre la puerta a una experiencia inolvidable.

En Restaurante Kueros, el ritmo, la historia, la cultura y el sabor de Puerto Rico se viven desde el primer saludo. Buscamos personas carismáticas, organizadas y con una auténtica pasión por el servicio para convertirse en la llave que da la bienvenida a nuestros huéspedes y crear una experiencia memorable desde el primer momento.

Tu Mision: Recibir a cada huésped con calidez y profesionalismo, guiándolo a su mesa y asegurando que su experiencia en Kueros comience de manera excepcional.

FUNCIONES DE TRABAJO ESENCIALES

Esta descripción de puesto resume las responsabilidades y cualificaciones principales del cargo. No pretende incluir todas las funciones o requisitos que puedan ser necesarios en la actualidad o que puedan surgir en el futuro. Debido a que el Hotel opera las 24 horas del día, los 7 días de la semana, las necesidades operacionales pueden requerir cambios en los días de trabajo, horarios de entrada, turnos y la cantidad de horas laboradas durante la semana.

  • Se requiere disponibilidad de trabajar viernes, sábado y domingo en turno AM o PM según asignado.
  • Brindar una bienvenida cordial, rápida y profesional a todos los huéspedes.
  • Acompañar y acomodar a los invitados en sus mesas, entregando menús y orientándolos sobre la experiencia gastronómica.
  • Tomar reservaciones por teléfono y en persona, ofreciendo información clara y precisa.
  • Verificar que las mesas estén limpias, montadas y listas antes de sentar a los huéspedes.
  • Mantener actualizado el plan de rotación de estaciones y el flujo de asientos.
  • Organizar y mantener impecable el área del podio de recepción.
  • Apoyar el servicio ofreciendo agua, pan y acompañamientos cuando sea necesario.
  • Colaborar con el equipo en el retiro de vajilla y el pre-bus de mesas.
  • Doblar servilletas y preparar materiales de servicio para garantizar disponibilidad durante todo el día.
  • Reabastecer estaciones con los suministros necesarios antes, durante y después de cada turno.
  • Atender solicitudes especiales de los huéspedes con actitud positiva y sentido de urgencia.
  • Apoyar a meseros y demás miembros del equipo cuando la operación lo requiera.

CONOCIMIENTOS, DESTREZAS Y HABILIDADES

  • Debe ser totalmente bilingüe, con capacidad de hablar, escribir y leer en ingles y español.
  • Excelente destreza de comunicación y trato hacia el publico, con genuina disposición de servicio.
  • Debe tener conocimiento y manejo de sistemas de computadoras y tabletas.
  • Cumplir con todas las políticas y procedimientos del hotel.
  • Conocimiento básico de servicio al cliente y manejo de fluctuación en volumen
  • capacidad de manejar mas de una tarea a la vez, sin distinción del volumen operacional
  • Debe mantener una presentación personal impecable y profesional en todo momento incluyendo pero no limitándose a uso de maquillaje apropiado, peinado profesional, y vestimenta adecuada.

REQUISITOS FISICOS

  • Capacidad para permanecer de pie y caminar constantemente durante el turno.
  • Capacidad para realizar movimientos frecuentes de alcance, flexión, agacharse y girar.
  • Capacidad para levantar hasta 50 libras y mover mercancía y/o herramientas de trabajo de 50 - 80 libras utilizando herramienta de transporte.
  • Sonreír, hablar, escuchar, e interactuar con otras personas durante la duración del turno.

Beneficios

  • Estacionamiento Gratis
  • Cafeteria y Servicio de Lavanderia gratis
  • Descuentos en estadias de Hoteles de marca Marriott
  • Descuentos en comidas y bebidas en Hoteles de marca Marriott

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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