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Hospitality Admin Jobs (NOW HIRING)

Cedar Ridge Inn

Hospitality Hero

Farmington, NM · On-site

The Hospitality Hero is employed by the community, reports to the Administrator, and works closely with Steven Davis, CMO of Peaks Healthcare Consulting, on resident experience, hospitality, branding ...

Cedar Ridge Inn

Hospitality Hero

Farmington, NM

The Hospitality Hero is employed by the community, reports to the Administrator, and works closely with Steven Davis, CMO of Peaks Healthcare Consulting, on resident experience, hospitality, branding ...

National Centre for Social Research

£15.12/hr

... hospitality, admin, driving, sales or any customer-facing role. You don't need research experience. We're looking for reliable people who enjoy helping others and want flexible, part-time hours that ...

Trinityhealth

Hospitality Director

Livonia, MI · On-site

... Administrator, Executive Director and/or Regional Housing Administrator and in cooperation and ... Bachelor's degree with 5-7 years' experience in customer service, hospitality, or community ...

National Centre for Social Research

£15.12/hr

... hospitality, admin, driving, sales or any customer-facing role. You don't need research experience. We're looking for reliable people who enjoy helping others and want flexible, part-time hours that ...

Heritage Grove Estates

Hospitality Hero

Topeka, KS · On-site

The Hospitality Hero is employed by the community and reports directly to the Administrator . This position also works closely with Steven Davis, Chief Marketing Officer (CMO) of Peaks Healthcare ...

National Centre for Social Research

£15.12/hr

... hospitality, admin, driving, sales or any customer-facing role. You don't need research experience. We're looking for reliable people who enjoy helping others and want flexible, part-time hours that ...

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Hospitality Admin information

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$12

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$34

How much do hospitality admin jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hospitality admin in the United States is $21.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.80 per hour, depending on experience, location, and employer.

What is a hospitality admin?

Hospitality admins, or hospitality administrators, are professionals who manage the administrative operations within hotels, resorts, event venues, or other hospitality businesses. Their duties typically include coordinating reservations, overseeing front desk staff, handling guest inquiries and complaints, managing budgets, and ensuring smooth day-to-day operations. They play a crucial role in maintaining high service standards and ensuring guest satisfaction by supporting both staff and management. Strong organizational and communication skills are essential for success in this role.

How does a hospitality admin typically collaborate with other departments to ensure smooth operations?

A Hospitality Admin plays a key role in coordinating between various departments such as housekeeping, front desk, and food & beverage to ensure seamless guest experiences. They often facilitate communication, manage scheduling, and handle administrative tasks that support the operational needs of each team. Regular meetings and updates with department heads are common, helping to anticipate potential issues and implement solutions proactively. This collaborative environment not only enhances efficiency but also provides valuable exposure to different facets of hospitality operations.

What are the key skills and qualifications needed to thrive as a hospitality admin, and why are they important?

To thrive as a Hospitality Admin, you need strong organizational skills, attention to detail, and a background in hospitality or business administration, often supported by a relevant degree or certificate. Familiarity with property management systems (PMS), booking platforms, and office software such as Microsoft Office Suite is typically required. Excellent communication, customer service orientation, and problem-solving abilities are vital soft skills for this role. These skills ensure smooth daily operations, enhance guest satisfaction, and contribute to the overall success of hospitality establishments.

What is the difference between Hospitality Admin vs Front Desk Agent?

AspectHospitality AdminFront Desk Agent
CredentialsHigh school diploma or equivalent; some roles may require hospitality or administrative certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentOffice setting within hotels, resorts, or hospitality companiesFront desk area of hotels, motels, or resorts
Primary ResponsibilitiesAdministrative tasks, scheduling, guest communication, record keepingGuest check-in/out, answering inquiries, managing reservations
Industry UsageUsed across hospitality establishments for administrative supportFrontline customer service role in hotels and similar venues

Hospitality Admin roles focus on administrative support within the hospitality industry, handling tasks like scheduling and record keeping. In contrast, Front Desk Agents are customer-facing staff responsible for guest check-in, reservations, and inquiries. Both roles are essential but differ mainly in their responsibilities and work environment.

More about Hospitality Admin jobs

What cities are hiring for Hospitality Admin jobs?

Cities with the most Hospitality Admin job openings:

What states have the most Hospitality Admin jobs?

States with the most job openings for Hospitality Admin jobs include:

What are popular job titles related to Hospitality Admin jobs?

For Hospitality Admin jobs, the most frequently searched job titles are:

Hospitality Admin jobs near you
Infographic showing various Hospitality Admin job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Temporary. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $44,979 per year, or $21.6 per hour.

Hospitality Hero

Farmington, NM • On-site

Cedar Ridge Inn
See more jobs at Cedar Ridge Innexternal

Full-time

Re-posted 19 days ago

Job description

) Hospitality Hero
Mission
To Make Each Resident Feel Cared For.
Position Summary
The Hospitality Hero is responsible for ensuring residents and families feel seen, heard, valued, and cared for throughout their stay.
This role serves as the primary ambassador of hospitality within the community by building relationships, resolving concerns, communicating with families, creating memorable resident experiences, managing CareCash and other culture initiatives, and helping turn great care into great experiences.
The Hospitality Hero is employed by the community, reports to the Administrator, and works closely with Steven Davis, CMO of Peaks Healthcare Consulting, on resident experience, hospitality, branding, and culture initiatives.
Key Responsibilities
Resident Experience
  • Conduct daily resident rounding.
  • Build meaningful relationships with residents.
  • Identify and resolve concerns before they become complaints.
  • Create personalized moments that improve resident satisfaction.
  • Welcome all new residents and conduct admission follow-up visits.

Family Communication
  • Contact each resident's primary family contact (POC) at least once per week.
  • Provide updates on the resident's experience.
  • Answer questions and address concerns.
  • Ensure families feel informed and connected.

Reviews & Reputation
  • Request reviews from satisfied residents and families.
  • Support growth of Google reviews and community reputation.
  • Share positive stories and experiences happening within the building.

CareCash & Culture
  • Manage the CareCash program.
  • Execute resident experience and hospitality initiatives.
  • Support Peaks culture and brand programs as assigned.

Referral Relationships
  • Build positive relationships with case managers and referral partners.
  • Help create a welcoming and responsive experience for referral sources.

What Success Looks Like
  • Improved Happy vs. Not Happy scores.
  • Increased resident and family satisfaction.
  • Increased Google reviews and star ratings.
  • Reduced resident and family complaints.
  • Reduced AMA and avoidable early discharges.
  • 100% weekly family outreach completion.
  • Successful execution of CareCash and hospitality initiatives.
  • More residents and families recommending the community to others.

Qualifications
  • Excellent communication and relationship-building skills.
  • Compassionate, service-oriented mindset.
  • Strong follow-through and problem-solving abilities.
  • Healthcare, hospitality, senior living, or customer service experience preferred.

Ultimate Goal
When residents, families, and visitors leave our community, they should be able to say:
"They genuinely made me feel cared for."

Apply