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Hospital Reception information

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How much do hospital reception jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hospital reception in the United States is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What is a hospital receptionist?

Hospital receptionists are front-line administrative professionals who greet patients and visitors, manage appointment scheduling, answer phone calls, and provide information about hospital services. They play a critical role in ensuring efficient communication between patients, medical staff, and hospital departments. Hospital receptionists also handle patient registration, maintain records, and may assist with billing or insurance processes. Their work helps create a welcoming and organized environment in healthcare facilities.

What are the key skills and qualifications needed to thrive as a hospital receptionist?

To thrive as a Hospital Receptionist, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with hospital management software, electronic health records (EHR), and multi-line phone systems is typically required. Excellent communication, empathy, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure efficient patient intake, accurate information handling, and a welcoming environment crucial for hospital operations.

What are some common challenges hospital receptionists face, and how can they effectively manage them?

Hospital receptionists often encounter high-stress situations due to the fast-paced environment, frequent interruptions, and the need to handle a diverse range of patient inquiries. Managing difficult or emotional patients can be challenging, as can balancing administrative tasks with front-desk duties. Effective communication, strong organizational skills, and staying calm under pressure are key strategies for success. Many hospitals also provide training in conflict resolution and customer service to support receptionists in these demanding situations.

What is the difference between Hospital Reception vs Medical Office Assistant?

AspectHospital ReceptionMedical Office Assistant
CredentialsHigh school diploma, on-the-job trainingPost-secondary education, certification often preferred
Work EnvironmentHospitals, clinics, healthcare facilitiesDoctor's offices, clinics, outpatient facilities
Job DutiesGreeting patients, scheduling, patient info managementScheduling, billing, patient records, administrative support
Employer & Industry UsageHospitals, healthcare institutionsPrivate practices, outpatient clinics

While both roles involve patient interaction and administrative tasks, Hospital Reception primarily focuses on greeting patients and managing check-in processes within hospitals. Medical Office Assistants handle a broader range of administrative duties, including billing and patient records, often in outpatient settings. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

How do I become a hospital reception?

To become a hospital receptionist, you typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with experience in customer service or familiarity with medical terminology and office software. On-the-job training is common, and certifications in healthcare administration can enhance job prospects.

What does a hospital reception do in a hospital?

A hospital reception staff member is responsible for greeting patients, managing appointments, and directing visitors within the hospital. They handle phone calls, verify patient information, and assist with administrative tasks using computer systems. Strong communication skills and attention to detail are essential for this role.

What is the role of hospital reception in a hospital?

The hospital reception staff are responsible for greeting patients, managing appointments, and directing visitors within the hospital. They handle administrative tasks such as patient registration, answering phone calls, and maintaining patient records, often using hospital management software. Good communication and organizational skills are essential for this role.
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What cities are hiring for Hospital Reception jobs?

Cities with the most Hospital Reception job openings:

What states have the most Hospital Reception jobs?

States with the most job openings for Hospital Reception jobs include:

What are popular job titles related to Hospital Reception jobs?

For Hospital Reception jobs, the most frequently searched job titles are:

Hospital Reception jobs near you
Infographic showing various Hospital Reception job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 69% Full Time, 18% Part Time, and 9% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,057 per year, or $17.8 per hour.

Lead Reception Ambassador

Camden, NJ

Cooper University Hospital
Health Care and Social Assistance • 5 - 10K employees
Learn more about Cooper University Hospitalexternal

$21 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Cooper University Health Care rating

7.5

Company rating: 7.5 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.


The Lead Reception Ambassador is to provide support and direction to the Reception Ambassadors as outlined below and ensures a positive experience for all visitors.

Responsibilities are in addition to the role of the Reception Ambassador, list below.

Acts in lead position, providing support to other team members of the Welcome Desk. Provides initial response to visitors who may have concerns about visitation experience.

Trains new employees in their role as Reception Ambassadors, SAC Receptionists, Special Tests areas, and the Emergency Department. Supports building the Welcome Desk team schedule

Monitors inventory and makes recommendations on ordering of Welcome Desk supplies.

Supports integration projects of updated software to strengthen the check-in process. Monitors the success/challenges of the program and supports staff training.

Provides Supervisor with recognition and coaching opportunities for the Welcome Desk, Special Tests, SAC, and ED team members.

Maintains the flow of visitor check-in process to minimize unnecessary lines and waits.

Acts as a role model to Reception Ambassadors in workflow, attitude, and customer service.

The Reception Ambassador Responsibilities:

Greet, smile, and make the patient/family and visitor feel welcome, listen to customer’s requests, and offer assistance/guidance within the hospital.  Maintain AIDET practices.

Maintain Visitation Guidelines: Provide appropriate visitor passes to ensure safe visiting practices for visitors, patients and staff adhering to visitation policy, visitor hours, and restrictions.

Will coordinate with department leadership and Patient relations for exceptions and accommodations. Direct visitor flow in lobby to appropriate check in/check out areas, elevators, parking garage, coffee shops, gift shop and patient care areas.

Receipt of Patient Questions: The Reception Ambassador is responsible for answering telephone calls an/or initial questions that patients/visitors/guests may have respectfully and proficiently.  Responsible for triaging and escalating any question or issue that requires further assistance to resolve.

Reception Area Navigator: Provides escort for patients (wheelchair assist/walking assist) to department and/or coordinate escort services with Patient Transport when necessary. Distributes map and information for amenities, visiting hours and parking. Assist with all deliveries to the Welcome Desk. Assists with patient belongings if necessary upon the direction of the Supervisor of Hospital Reception. Offers clear directions, call taxi cabs, print info from Internet as requested, such as bus schedules, health system programs, etc. promoting a concierge type service. 

Works to maintain a healing presence in our Hospital Reception/lobby areas. Direct visitor flow in lobby to appropriate check in/check out areas, elevators, parking garage, coffee shops, gift shop and patient care areas. Performs frequent rounding on lobby area to ensure a clean, safe and inviting environment.  Contacts hospital facilities, environmental services, and maintenance as necessary. Performs frequent rounding on guests in the lobby to communicate with visitors answering questions and providing directions. Round into lobby area restrooms to ensure cleanliness and supplies.  Contact EVS as appropriate.

Provide clerical support, including correspondence, taking messages copying and faxing as assigned.


  • 3-5 years' experience required.

  • High School Diploma
  • Associate's Degree Preferred

USD $21.00
USD $33.00

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