ZipRecruiter

Log In

1

Hospital Call Center Jobs in Riverside, CA (NOW HIRING)

UMR

Optum CA - Orthopedic Surgeon, Redlands

Redlands, CA · On-site

$430K - $887K/yr

Hospital call is supported by in-house hospitalist for admission and management * Loma Linda University Medical Center is a level 1 trauma center and is local and takes high level traumas * 4 PAs are ...

UHS

Patient Experience Liaison (Non - RN)

Riverside, CA · On-site

$23 - $33.18/hr

The Patient Experience Liaison (Non-RN) requires supporting the Call Center/Practice by providing ... Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory ...

previous page

Showing results 41-60

All JobsHospital Call Center JobsHospital Call Center Jobs in Riverside, CA

Hospital Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do hospital call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for hospital call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a hospital call center?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a hospital call center representative?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.

What are some common challenges faced by hospital call center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What are popular job titles related to Hospital Call Center jobs in Riverside, CA?

For Hospital Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Hospital Call Center jobs in Riverside, CA look for?

The top searched job categories for Hospital Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Hospital Call Center jobs?

Cities near Riverside, CA with the most Hospital Call Center job openings:

Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 49% Full Time, 38% Part Time, and 13% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Assistant III- Referral Center- FT Day Shift

University Of California Irvine

Irvine, CA • On-site

Other

Medical, Retirement, PTO

Posted 6 days ago

University Of California Irvine rating

8.7

Company rating: 8.7 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

55th of 620 rated colleges and universities

Job description

Who We Are
UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.
As Orange County's only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region's only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.
Your Role on the Team
Position Summary:
Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.
What It Takes to be Successful
Required Qualifications:
  • Working knowledge of MS Office products
  • Understanding of medical terminology as well as insurance programs and payors
  • Must demonstrate customer service skills appropriate to the job
  • Minimum 6 months recent experience working in the Healthcare field directly related to referrals, authorizations, medical billing, etc.
  • Minimum 2 years experience in a customer service position within a healthcare environment
  • Knowledge of hospital based registration/scheduling system to register patients
  • General knowledge of ICD10 and CPT codes.
  • Excellent written and verbal communication skills in English
  • Ability to work weekends, holidays, and evenings
  • Ability to problem solve, negotiate and research for answers
  • Ability to maintain a work pace appropriate to the workload
  • Ability to interpret and understand various medical insurance plans and make accurate determinations regarding coverage
  • Ability to establish and maintain effective working relationships across the Health System
  • Ability to effectively communicate in a clear and concise manner
  • Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

    • Preferred Qualifications:
  • Previous call center experience
  • Experience with EPIC and/or OnBase.
  • Bilingual skills in English and Spanish and/or Vietnamese
  • 1 to 2 years experience in a Healthcare field directly related to referrals, authorizations, medical billing, etc.

    • Total Rewards
    We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
    Conditions of Employment:
    The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
    • Background Check and Live Scan
    • Employment Misconduct*
    • Legal Right to Work in the United States
    • Vaccination Policies
    • Smoking and Tobacco Policy
    • Drug Free Environment
    *Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
    The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
    • California Child Abuse and Neglect Reporting Act
    • E-Verify
    • Pre-Placement Health Evaluation

    Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
    Closing Statement:
    The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.
    We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
    UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.
    Consideration for Work Authorization Sponsorship
    Must be able to provide proof of work authorization

    What University Of California Irvine employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Apply