Hospice Triage Jobs (NOW HIRING)

Madison, WI

Position Type: Full-Time/Part-Time Job Shift: NOC Travel Percentage: Non-Driving Category: Health Care

Location: Madison, WI

0.7 FTE (28hours/week) | NOC Shift | Monday-Friday | Hours (4:00a - 12:30p)

Includes every other weekend rotation, and 3 holidays a year.

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are a skilled Clinical Role who values meaningful, patient-centered care, this is your opportunity to make a difference!

How You'll Make a Difference (Essential Functions)

The Triage RN is responsible for coordinating direct and indirect patient care that is based on nursing process. The Triage RN will assess each call and determine if a visit is needed or if assistance can be handled over the telephone. The Triage RN maintains accountability for nursing practice, patient outcomes, nursing assessments, interventions, evaluations documentation and coordination of care. This position ensures hospice services are patient and family centered and consistent with philosophy, goals, standards, regulations and policies of the program and Agrace.

Key Responsibilities

• Perform telephone triage and patient assessment from Agrace office or home. (Percentage of time: 75%)
  • Respond to patient and family calls in a timely manner.
  • Effectively triage patient/family needs via the phone; assesses need of a home visit.
  • Interact in a positive, effective manner with patient, families, collaborating agencies and health care providers including phone and written communication with a focus on excellent customer service.
  • Utilize data collected from the patient, family and/or significant other or other members of the interdisciplinary team and other health care professionals.
  • Utilize knowledge of uncomplicated grief and the dying process as appropriate in patient and family assessment, care plan updating and intervention.
  • Articulate, identify, and reports signs and symptoms of client abuse and/or neglect, suicide ideation or violence.
  • Assess the need for individualized patient and family education.
• Develops and documents effective acute care planning. (Percentage of time: 20%)
  • Assess pain on an on-going basis.
  • Collaborate with patient, physician, and appropriate members of the interdisciplinary team.
  • Use pain management skills to aggressively intervene during a pain crisis.
• Miscellaneous (Percentage of time: 5%)
  • Participates in mandatory educational requirements.
  • Precept new staff.

You Bring

• ADN, required; BSN, preferred
• Current, unrestricted Registered Nursing License in state of employment
• One-year nursing experience, preferred
• Must be at least 18 years of age

• Ability to develop, maintain, and apply knowledge of hospice and end of life process
• Ability to maintain professional boundaries with patients, families and co-workers
• Ability to create and follow plans of care, and patient, family, and clinical staff directions
• Basic Microsoft Office skills
• Intermediate electronic health records skills; Epic preferred
• Ability to work effectively and cooperatively with others
• Ability to communicate effectively verbally and in writing
• Ability to be flexible in time and task to meet organizational needs
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property
• Ability to use proper body mechanics, safe patient handling, and standard precautions

Benefits

• Competitive pay with free parking OR Competitive pay with mileage reimbursement
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people's uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.