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Homeless Services information

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$33K

$58K

$104.5K

How much do homeless services jobs pay per year?

As of Jul 22, 2026, the average yearly pay for homeless services in the United States is $57,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Homeless Services vs Case Manager?

AspectHomeless ServicesCase Manager
CredentialsVaries; often includes social work or counseling backgroundTypically requires social work, counseling, or related certifications
Work EnvironmentHomeless shelters, outreach programs, community centersHospitals, social service agencies, community organizations
Employer & IndustryNonprofits, government agencies, sheltersHealthcare, social services, government agencies
Primary FocusProviding immediate support and resources to homeless individualsAssessing client needs, developing care plans, coordinating services

Homeless Services focus on direct support for homeless populations, often working in shelters or outreach. Case Managers, on the other hand, coordinate ongoing care and services for clients across various settings. While both roles require social work skills and certifications, their daily tasks and work environments differ, with Homeless Services emphasizing immediate aid and Case Managers focusing on long-term support.

What are some common challenges faced by professionals working in Homeless Services, and how are they typically addressed?

Professionals in Homeless Services often encounter challenges such as building trust with clients who may have experienced trauma, managing high caseloads, and navigating complex social service systems. These challenges are typically addressed through ongoing training in trauma-informed care, strong teamwork, and regular supervision or case conferencing. Many organizations also provide access to mental health and self-care resources for staff, recognizing the emotionally demanding nature of the work. Collaboration with local agencies, healthcare providers, and housing authorities is essential to ensure clients receive comprehensive support.

What are homeless services?

Homeless services are programs and resources designed to assist individuals and families experiencing homelessness. These services can include emergency shelters, transitional housing, food assistance, healthcare, job training, and case management. The goal is to provide immediate support while helping people achieve long-term stability and self-sufficiency. Many organizations, both governmental and nonprofit, work together to provide these vital services in communities.

What are the key skills and qualifications needed to thrive in Homeless Services, and why are they important?

To thrive in Homeless Services, you need a background in social work, human services, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, housing databases, and government assistance programs is typically required. Compassion, cultural competency, and strong interpersonal communication skills help professionals build trust and effectively support clients in crisis. These skills are essential for connecting individuals to vital resources and fostering stability and dignity within vulnerable populations.
More about Homeless Services jobs
What cities are hiring for Homeless Services jobs? Cities with the most Homeless Services job openings:
What states have the most Homeless Services jobs? States with the most job openings for Homeless Services jobs include:
What job categories do people searching Homeless Services jobs look for? The top searched job categories for Homeless Services jobs are:
Homeless Services jobs near you
Infographic showing various Homeless Services job openings in the United States as of July 2026, with employment types broken down into 82% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 4% Summer. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $57,981 per year, or $27.9 per hour.
Homeless Services Advocate

Homeless Services Advocate

Oswego County Opportunities, Inc.

Oswego, NY • On-site

$17.26/hr

Full-time

Posted 11 days ago

Job description

37.5 Hours Per Week

Monday through Friday: 8:30 am to 4:30 pm with flexibility required

Grade 13: $17.26 - $22.45

About Oswego County Opportunities

Ranking among Oswego County's top ten largest private employers, OCO carries out its mission to inspire partnerships and provide services that empower people, support communities, and change lives through more than 50 programs serving 15,000 people each year. OCO's Employee benefits include:

  • Health, Dental, and Vision Insurance (available to Full-Time staff)
  • Paid leave (sick leave, PTO, holidays, etc.)
  • 403B Deferred Annuity Retirement Plan
  • Term Life Insurance
  • Employee Assistance Program

JOB SUMMARY

OCO's Crisis & Development Services assist people in gaining safety, self sufficiency and personal growth through prevention, intervention and skill building services. Homeless Services Advocates provide on-going case management to assist homeless individuals and families to achieve permanent housing and assist them with supportive services during their experience of homelessness and housing stabilization. Provides crisis intervention, advocacy, referral, coordination and other case management and supportive services related to housing stability.

JOB DUTIES AND RESPONSIBILITIES

  • Answers crisis hotline and provides immediate triage support to individuals who are homeless or at risk of becoming homeless.
  • Assess individuals/household for program eligibility.
  • Gathers and completes required forms to request payment of financial assistance.
  • Ensures prompt and accurate data input into Homeless Management Information System (HMIS) ServicePoint and Initial Contact and Intake data into agency database, CAPTAIN.
  • Provides emergency supportive and crisis counseling including crisis intervention and conflict resolution.
  • Follows applicable Federal, State, and Local regulations and/or standards including HUD/OTDA/OCO.
  • Conducts assessment of strengths, needs and goals and develops a viable plan of action with clients.
  • Monitors outcomes and updates plans accordingly, periodically reassesses needs.
  • Provides on site visits to apartments to provide services and support.
  • Provides linkage and referral to necessary community services and resources.
  • Acts as liaison between tenants and landlord, neighbors or service providers when a communication barrier is present.
  • Assists tenants with securing funding, household supplies, proper clothing and ensuring adequate food supply.
  • Completes accurate documentation and timely paperwork.
  • Assists with education and direction to address prevention of future evictions or homeless situations.
  • Provides and/or assists in securing necessary transportation to access services.
  • Works cooperatively with other agency and community providers.
  • Provides education to clients in money management skills, home upkeep, etc.
  • Performs related duties and special projects as assigned.
  • Attends related trainings and in-services as assigned.

JOB REQUIREMENTS:

  • Must have ability to relate to special populations and individuals/families with multiple life difficulties.
  • Must have ability to relate in a warm, non-judgmental manner, and be a good role model to clients.
  • Must have ability to establish and maintain successful relationships with service providers, and staff.
  • Must be able to work independently and be self-motivated, resourceful, organized and adaptable in carrying out job duties.
  • Must be flexible with work schedule in order to meet the need of the program.
  • Must exercise a non-judgmental, trauma informed, client-center approach and family development philosophy.
  • Must have good oral and communication skills.
  • Must work in a professional, objective manner and display good judgment initiative and resourcefulness.
  • Must possess a valid New York State Driver’s License and have access to a reliable vehicle for travel throughout the area and to transport clients.

Minimum Qualifications:

  • Associates Degree in a Behavioral Sciences or Human Services Field, and
  • One to three years related experience working with special populations, in a human services or housing program field, or
  • Any acceptable combination of education, experience and training.

Click here for more info about OCO's Services!

Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.