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CCSWW

Program Manager IV - Homeless Services

Seattle, WA · On-site

$38.25/hr

Provide senior leadership and operational oversight for HEN Homeless Services programming, including Rapid ReHousing (RRH), Resource/Operations and ORCA Lift, ensuring services are delivered in ...

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$58K

$104.5K

How much do homeless services jobs pay per year?

As of Sep 2, 2026, the average yearly pay for homeless services in the United States is $57,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are homeless services?

Homeless services are programs and resources designed to assist individuals and families experiencing homelessness. These services can include emergency shelters, transitional housing, food assistance, healthcare, job training, and case management. The goal is to provide immediate support while helping people achieve long-term stability and self-sufficiency. Many organizations, both governmental and nonprofit, work together to provide these vital services in communities.

What are the key skills and qualifications needed to thrive in homeless services?

To thrive in Homeless Services, you need a background in social work, human services, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, housing databases, and government assistance programs is typically required. Compassion, cultural competency, and strong interpersonal communication skills help professionals build trust and effectively support clients in crisis. These skills are essential for connecting individuals to vital resources and fostering stability and dignity within vulnerable populations.

What are some common challenges faced by professionals working in homeless services, and how are they typically addressed?

Professionals in Homeless Services often encounter challenges such as building trust with clients who may have experienced trauma, managing high caseloads, and navigating complex social service systems. These challenges are typically addressed through ongoing training in trauma-informed care, strong teamwork, and regular supervision or case conferencing. Many organizations also provide access to mental health and self-care resources for staff, recognizing the emotionally demanding nature of the work. Collaboration with local agencies, healthcare providers, and housing authorities is essential to ensure clients receive comprehensive support.

What is the difference between Homeless Services vs Case Manager?

AspectHomeless ServicesCase Manager
CredentialsVaries; often includes social work or counseling backgroundTypically requires social work, counseling, or related certifications
Work EnvironmentHomeless shelters, outreach programs, community centersHospitals, social service agencies, community organizations
Employer & IndustryNonprofits, government agencies, sheltersHealthcare, social services, government agencies
Primary FocusProviding immediate support and resources to homeless individualsAssessing client needs, developing care plans, coordinating services

Homeless Services focus on direct support for homeless populations, often working in shelters or outreach. Case Managers, on the other hand, coordinate ongoing care and services for clients across various settings. While both roles require social work skills and certifications, their daily tasks and work environments differ, with Homeless Services emphasizing immediate aid and Case Managers focusing on long-term support.

More about Homeless Services jobs

What cities are hiring for Homeless Services jobs?

Cities with the most Homeless Services job openings:

What states have the most Homeless Services jobs?

States with the most job openings for Homeless Services jobs include:

What job categories do people searching Homeless Services jobs look for?

The top searched job categories for Homeless Services jobs are:

Homeless Services jobs near you
Infographic showing various Homeless Services job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,981 per year, or $27.9 per hour.

Homeless Services Case Manager

Salvation Army

North Las Vegas, NV • On-site

$18.50 - $24/hr

Full-time

Re-posted 28 days ago

Salvation Army rating

6.0

Company rating: 6.0 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

598th of 783 rated non-profit organizations

Job description

Location: The Salvation Army-Owens Campus
Status: Non-Exempt; Full Time
MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.
QUALIFICATIONS
  • Bachelor's degree in Social Work or related discipline. A Minimum of four years of related employment experience may be substituted for degree requirements.
  • Experience working with homeless, at-risk veterans, and families preferred.
  • Strong oral and written communication skills.
  • Proficiency in Microsoft Office Software (Word, Excel, etc.)
  • Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.
  • Must have a valid Nevada Driver's License, clean driving record, and own registered and insured vehicle for business activity. Mileage reimbursement will be provided when a personal vehicle is used for business purposes.
  • Must successfully pass Defensive Driving courses provided by The Salvation Army to operate The Salvation Army vehicles.
  • Must be able to successfully pass a criminal background check.

RESPONSIBILITIES
  • Provide direct case management services to homeless and at-risk veterans and families.
  • Provides supportive counseling and referrals for shelter, and housing. Assists with eviction prevention processes.
  • Learn and maintain knowledge of community employment agencies and procedures, along with modifications to those procedures.
  • Engaging with, interviewing, and assessing individuals and families uniformly for service referral.
  • Utilizing a community-wide data system to enter clients Homeless Management Information Systems (HMIS), confirm activities from other service providers, create community reports, and verify eligibility.
  • Ability to manage Coordinated Entry / Assessment
  • Knowledge of SOAR training
  • Knowledge of Homeless Management Information Systems (HMIS)
  • Strong interpersonal skills.
  • Ability to work with homeless individuals during the process of obtaining and stabilizing in housing.
  • Ability to work with various agencies.
  • Knowledge of area resources for the homeless.
  • Knowledge of Microsoft Office software.
  • Ability to communicate effectively both verbally and written.
  • Ability to work independently as well as with others.
  • Ability to create and run reports.
  • Supporting staff working in other agencies as it relates to street outreach.
  • Attend all scheduled team meetings and trainings.
  • Other duties and special projects as assigned.
  • This position has access to confidential and private information. Confidentiality and privacy must be observed. This position is subject to grant funding.

PHYSICAL REQUIREMENTS
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously. H/she must be able to communicate with clients, vendors, and coworkers. Must be able to hear well enough to drive a vehicle.
The employee must regularly lift and/or move up to 20 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to focus. The employee must have the ability to operate a telephone, or desktop/laptop computer, as well as the ability to access and produce information from a computer, be knowledgeable of Microsoft Office, other programs assigned and the ability to understand written information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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