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Job Description:
Budget Title: Instructional Support Technician (SL-3)
Salary: $64,000 - $71,000
Binghamton University seeks experienced Instructional Course Builders to build, test, launch, and maintain high-quality online graduate courses in D2L Brightspace. You will be working with faculty to transform course materials into asynchronous online courses, integrate media and external tools (e.g., Articulate 360 Storyline/Rise, etc), ensure accessibility and compliance (WCAG/Section 508; RSI/Title IV), and partner with faculty/program leads to deliver courses on time and to standard. Generative AI is used responsibly to accelerate content production with human review and in line with campus policy.
Key Responsibilities

• Course Production & Launch (~70%)
  • Build complete Brightspace course shells and components: HTML/CSS pages, Content/Modules, Assignments, Discussions/Groups, Rubrics, Question Library/Quizzes, Gradebook, Release Conditions/Intelligent Agents, Checklists, and Announcements, in coordination with faculty subject matter experts.
  • Convert approved design artifacts (course maps/outcomes/assessments) into scaffolded, accessible units.
  • Create and maintain course shells; manage copy/versioning workflows across terms/sections and prepare shells for launches (dates, due-date schemes, section variations).
  • Articulate 360 (Storyline/Rise): Build, publish, and maintain HTML5/SCORM/xAPI learning objects; configure SCORM 2004 tracking (or xAPI where available); embed in Brightspace and verify grade passback/completion criteria.
  • Integrate and test LTI 1.3/Advantage tools and media platforms (e.g., Kaltura/Panopto) including captions, interactive video/quizzing, and basic media edits.
  • Generative AI (institution-approved tools): Use AI to draft first-pass text, question banks, rubrics, alt text, and transcripts; to reformat content for UDL; and to accelerate QA (link checks, style/consistency reviews) - always with human verification, accurate sourcing, and adherence to privacy/FERPA guidance.
• Quality, Accessibility & Compliance (~15%)
  • Apply OSCQR (SUNY), Quality Matters, and/or other university-approved criteria and convert findings into specific LMS changes.
  • Ensure WCAG 2.1 AA/Section 508 compliance: headings/structure, keyboard navigation and focus order in Storyline/Rise, color/contrast, closed captions/transcripts, descriptive alt text, and accessible documents/media.
  • Implement Regular and Substantive Interaction (RSI) patterns (structured instructor presence, feedback cadence, interaction tracking) within the LMS and Storyline/Rise activities.
• Faculty Enablement & Support (~10%)
  • Coordinate with faculty on build-related practices (gradebook alignment, rubrics, quiz banks, media/captions, release conditions).
  • Produce short how-to guides/screencasts for recurring build tasks and AI-assisted workflows (e.g., prompt patterns for item writing, accessibility checks), with documented human-review steps.
• Operations & Continuous Improvement (~5%)
  • Work within intake workflows; meet build timelines for term launches; log and resolve defects.
  • Use Brightspace analytics (Class Progress/Insights) and SCORM/xAPI data (where available) to propose iterative improvements to components and templates.
  • Contribute to template governance and the shared component library; maintain build documentation and prompt/response libraries for AI-assisted tasks.

Requirements:

• Bachelor's degree in Instructional Design, Educational/Instructional Technology, Curriculum & Instruction, or closely related field
• 2+ years' experience building and maintaining online courses in a higher education LMS
• Demonstrated proficiency with Brightspace production features (listed above), plus cross-browser/mobile QA and troubleshooting
• Experience with at least one e-learning/media tool - Articulate 360 (Storyline/Rise) and/or Camtasia - including publishing for HTML5/SCORM and basic media editing
• Working knowledge of WCAG 2.1 AA/Section 508 and hands-on experience remediating documents, media, Storyline/Rise objects, and LMS pages
• Demonstrated experience building for alignment (outcomes - activities - assessments) using backward design and UDL at a practical, course-builder level
• Awareness of Title IV expectations for distance education and ability to support RSI compliance during build
• Responsible AI use: Experience using institution-approved generative AI to accelerate course building with human verification, appropriate citations, and no PII/student work in non-approved tools

Preferred:

• Master's degree in a related field
• 3+ years higher-ed course-building experience or a portfolio showing end-to-end builds across multiple courses/modalities
• Experience with D2L Brightspace
• Advanced Brightspace depth (organization-level components, templating, D2L tools) and HTML/CSS for LMS theming and accessibility fixes
• Demonstrated application of OSCQR/Quality Matters (reviewer training or direct use of rubrics)
• Articulate Storyline advanced skills (variables, triggers, accessible player setup, question banks) and/or Rise for rapid, mobile-first builds
• Experience integrating LTI 1.3/Advantage tools and SCORM/xAPI packages with Brightspace; familiarity with Kaltura/Panopto workflows
• Familiarity with learning analytics and basic data interpretation to inform design and retention strategies
• Experience crafting AI-resilient assessments (process artifacts, oral defenses, authentic tasks) and advising faculty on constructive AI use and academic integrity

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.
Additional Information:
Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.
Binghamton University is a tobacco-free campus.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov
Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/
Cover letters may be addressed "To the Search Committee."
Postings active on the website, accept applications until closure.
For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html
Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.
As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.
Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.
Application Instructions:
All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=196570
Deadline for Internal Applicants: February 3, 2026
Deadline for External Applicants: Open until filled
Review of applications will begin immediately and continue until the vacancy is filled.
Please submit:

• Resume,
• Cover letter, and
• Contact information for three professional references